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Comments not working

Comments not working

Hello again, I've had no notification about user comments the last ten days, which is unusual. So I tried to write a comment myself. After I wrote the comment and clicked "Kommentere" (this is in Norwegian, not sure what the button says in English...) nothing happened on our page BUT it got published on my Facebook page...

We might soon upgrade to Joomla 2.5, will that change anything?

Best regards

dageke
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Re: Comments not working

No, long after I wrote the comment, it's finally showing... Not so good...

http://www.thailandstidende.com/compone … -til-qatar

dageke
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Re: Comments not working

Dag,
Sorry for the delayed response to this. I just left a comment on your site and it posted immediately. The Javascript call that we use to send the email notification is being blocked, which is why you aren't getting the message. The Javascript error is that the following URL can't be called:

Code:

http://www.thailandstidende.com/index.php?option=com_jfbconnect&controller=social&task=commentCreate&href=http%253A%2F%2Fwww.thailandstidende.com%2Fcomponent%2Fk2%2Fitem%2F2183-dreamliner-til-qatar&commentID=165190566997026

If you go directly to that URL, you'll see that there is an Apache Forbidden message showing. I'm not sure what's preventing that URL from loading, but it's a valid URL. If you have a server or extension based firewall or other security product, look into it's log and see if it's blocking that page from loading.

I hope that helps get you started. Once we determine why that URL can't be called from our Javascript, we'll have our answer as to why you aren't getting the notification emails.

Thanks,
Alex

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Re: Comments not working

Thanks, Alex. I'll get on it. Interestingly, I didn't get any notification that you'd answered my question (...)

Best regards

dageke
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Re: Comments not working

Dag,
Let us know if you need anymore help after your investigation.

As to not receiving an email, you're right, one wasn't sent to you. We have excellent logging of all emails sent by our server, and there definitely wasn't one for you (though others were are subscribed to this forum/topic, so it was properly sent).

Can you check at the bottom of this page if the "Subscribe" button is checked? If so, it means that you aren't subscribed to this post. If it's un-checked, that means you already subscribed before and should have received the email.

Let us know... if you are subscribed and should have received an email, we'd love to know so we can investigate further.

Thanks,
Alex

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alzander
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Re: Comments not working

Hi, since I started the topic, am I not automatically subscribed? Anyway, the box is unchecked, so that means I should have been notified. But I was not. I've cheked my email address, and it works. I've also checked the spam folder. Nothing...

I'm now checking the Subscribe button, by the way. Perhaps that'll work.

Dag

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Re: Comments not working

Dag,
Thanks for reporting it. We've added some more logging to our emailing system that should help provide us with some more details of when emails should and shouldn't be sent. It's possible there's some underlying bug, and if so, we'll get to the bottom of it.

Hopefully you'll get the email for this (we'll be checking as well).

Thanks,
Alex

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Re: Comments not working

got the notification this time, thanks.

Another thing. I have to log in every time I visit your site, perhaps an idea to keep people logged in, just my opinion

dageke
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Re: Comments not working

Alright, our logs definitely show that the above message was sent to you and properly delivered. If you didn't get it, let us know and I can provide all the technical details which may help track down where something went wrong.

Thanks,
Alex

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Re: Comments not working

An update, maybe others can learn from this: Turned out the hosting company had put a new security feature in, disallowing URLs longer than a certain number of characters. They are not even appologetic, saying they change these settings daily... Caused me a lot of headace anyway...

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Re: Comments not working

Dag,
Wow, that's unbelievable. That URL above *looks* long, but it's actually not too out of the ordinary for a lot of different features with JFBConnect and many, many other extensions. No one would ever type that URL in directly, but for automated and redirect type stuff for data, it's not uncommon at all.

I'd definitely get in touch with your host and ask what they are thinking and what proof they have that that in any way helps with security. I don't believe it and don't see it. There's plenty of 'bad' things that can be done in really short URLs and plenty of 'good' things that can be done with long ones. For note, I believe the longest URL supported by Apache is like 2000 characters.

Anyways, thanks for reporting your findings, and I hope you get that worked out with your host.

Alex

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Re: Comments not working

I totally agree. They have actually now disabled the feature for the web hotel I'm on, so I'm back in business. Quite unbelivable.

dageke
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Re: Comments not working

Glad to hear that they disabled that for you. Thanks again for reporting your findings and best of luck.

As always, should you need anything else, just let us know.

Thanks,
Alex

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