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Topic-icon cannot access site with ie7

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12 years 8 months ago #12460 by 650
I just test my site with IE7 because some of our customer complain that they cannot access my site and this error show when I access my web with IE7.

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Here is my website "www.clearacne.biz"
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12 years 8 months ago #12462 by 650
Replied by 650 on topic cannot access site with ie7
I can access my site normally now after I disable System - JFBCSystem plugin. So I try to install my cloning site and this problem show also. Here is my cloning site "testsite.clearacne.biz" and I sent username password to your pm if you want to access my cloning site to test.
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12 years 8 months ago #12482 by alzander
I'm unable to even log into the test site from the Offline Page using IE at all. I can log in with the credentials you sent in Chrome without a problem. That shouldn't be caused by JFBConnect, but I really don't know what is causing it.

Normally, the type of Javascript error that you're reporting in IE7 is when there is an unclosed HTML element on your page or other template type error. Since I can't test on the testsite in IE, and the live site doesn't have JFBConnect enabled, I can't do much more. However, I'd recommend that you see if this error occurs:
1) When using a different template (preferably rhuk_milkway)
2) On different pages than just the home page. In particular, one without much content or Javascript if possible.

If you can test out the above situations and let us know how it goes, that will help us narrow things down further. Also, please try IE7 on our site here and let us know if you see the same issue. We don't, so if you do, it may be add-on related, or something we're missing.

Thanks,
Alex
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12 years 8 months ago #12490 by 650
Replied by 650 on topic cannot access site with ie7
Thanks alzander for your fast reply. Now I set the test site online for your test.

1.I try to change template and it does not see problem.
2.It will show error when I go to the page which have video such as this page testsite.clearacne.biz/index.php?option=...a&catid=20&Itemid=44 but it will not show the error if I disable JFBCSystem plugin. I can see the video but it will break my template if I use ie8 to see this page.

I try to go to your site with ie7 but it does not see problem also.

Hope this help you find the problem.
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Support Specialist
12 years 8 months ago #12515 by alzander
There's obviously something interfering with Facebook's Javascript file, but I don't know off hand what it is. If it works when you change the template, it could mean:
1) The template itself is causing the conflict
2) A module that only shows up in that template (due to different template module positions) is cauing the problem.

To diagnose, you'll have to narrow things down further, as I don't know your site well enough to know the problem, and I don't see an obvious cause. To narrow things down, when you go to that page with the another template enabled, do you still see the problem?

If not, then try to determine any modules that aren't showing up with the different template, and try disabling them with the 'live' template. See if it still doesn't work. If not, there's something with your template that's conflicting, but again, I don't know what it is.

You can do the same tests on two pages with the same 'live' template, since it sounds like you're only seeing that error on Video pages. Figure out what else is different about the working and non-working page and try to disable those differences.

If you can narrow it down to a specific module or plugin that's causing the problem, that will help us come up with a solution.

Thanks,
Alex
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