Topic-icon Comments Integration

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10 years 9 months ago #34295 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
Please try now. I set you as a superuser.
I appreciate your support,
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10 years 9 months ago #34495 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
I am not sure if you have received my previous message from July 8:
Please try now. I set you as a superuser.
I appreciate your support,
Thank you,
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Support Specialist
10 years 9 months ago #34526 by alzander
Replied by alzander on topic Comments Integration
I tested yesterday and I did create a comment, but it didn't post, as you have mentioned. We just re-tested that functionality on our own Joomla 2.5 development system using EasyBlog v3.8.14576. The comment properly worked on our development server.

When I looked at your site yesterday, I believe you were on the latest EasyBlog, but I wanted to test again and do some more investigation today, but your site is not loading currently and throwing a 500 Internal Server error.

Can you let me know when the site is back up so we can test. Also, please let us know the following:
* Have you modified the JFBConnect code, or our plugins, in any way?
* Have you modified EasyBlog in any way?

Just want to narrow down possible causes. Additionally, is there a way we can access the file system on your server? I saw that you had extPlorer installed, but I couldn't load it yesterday, probably due to permissions. That would allow us to diagnose where the comment functionality is failing.

Thanks,
Alex
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10 years 9 months ago #34539 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
The website works now.
Here are the files we modified in EasyBlog, we just removed a few small things that we did not want to show.
/administrator/components/com_easyblog/tables/profile.php
/components/com_easyblog/controllers/dashboard.php
/components/com_easyblog/helpers/helper.php
/components/com_easyblog/helpers/subscription.php

As far as I remember we have not modified any code on JFBConnect

How and where you noticed the extPlorer? We actually thought it was uninstalled.

Thank you
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Support Specialist
10 years 9 months ago #34650 by alzander
Replied by alzander on topic Comments Integration
Thanks for sending me the FTP credentials for your server. Unfortunately, the link you sent me says the link has timed out, so I can't see the credentials now.

Can you re-send them through that service or Private Message me the details?

Would like to get this going for you.

Thanks,
Alex
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10 years 9 months ago #34663 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
I resent it to you.
Thank you,
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Support Specialist
10 years 9 months ago #34696 by alzander
Replied by alzander on topic Comments Integration
Thanks for re-sending. I just tried multiple times to FTP in, but was unable to. I could connect and my username you sent seemed correct, but either the password was incorrect or the whole account didn't work.

Can you test with the credentials you sent or regenerate new ones for me?

Thanks,
Alex
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10 years 9 months ago #34699 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
It works on my end.
Make sure you use FTPeS instead of SFTP.
Please let me know if it works.
Thank you,
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10 years 9 months ago #34725 by alzander
Replied by alzander on topic Comments Integration
I'm definitely using FTPES. The log of the connection is below:

Response: 220


Welcome to Pure-FTPd [privsep] [TLS]
Response: 220-You are user number 1 of 50 allowed.
Response: 220-Local time is now 20:37. Server port: 1423.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Status: Verifying certificate...
Command: USER xxxx
Status: TLS/SSL connection established.
Response: 331 User xxxx OK. Password required
Command: PASS yyyyy
Response: 530 Login authentication failed

The SSL cert is being verified and was downloaded already. I can't verify the credentials you sent since the link has expired again, but I have them copied. The first and last letter in the user and pass are:
user: s.....g
pass: W......y

All I can guess is that one letter was cut off when I cut and pasted the password, but I'm not sure what's going on. Let me know if you have any more information or other ways to connect.

Thanks,
Alex
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10 years 9 months ago #34727 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,

Thank you for your reply.
Can we connect via IM?
I am online now
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