Topic-icon Comments Integration

Support Specialist
11 years 2 weeks ago #32624 by alzander
Replied by alzander on topic Comments Integration
No, the App Center is separate from Open Graph. The App Center is where you can publish 'large' apps to get more exposure. Only apps with a lot of users get approved, so it's best to build up your user base before submitting to increase your chances of approval.

Using Open Graph Actions is a great way to increase your apps visibility to get users so that you can be approved into the App Center later on.

Hope that helps,
Alex
The topic has been locked.
Active Subscriptions:

None
11 years 1 week ago #32770 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
I am sorry for my very late reply and thank you for your support.
When I create a story on the FB App I get the message:

Approval Status:

Unsubmitted
This Story must be submitted for review in order for it to be available for all users. This Story is available to admins and developers of the app.
Go to Review Status

How do I publish the story? Or do I need to create it on a different place on the FB Admin area?
Thank you for clarifying,
The topic has been locked.
Support Specialist
11 years 1 week ago #32781 by alzander
Replied by alzander on topic Comments Integration
In the Open Graph area of the Facebook Developers page you need to 'submit' your action for Facebook to approve. They have to approve all actions that you create for your website. For more information, see our Submitting Open Graph Actions for Approval documentation page.

Hope that helps, but if you have any other questions, just let me know.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
10 years 11 months ago #33529 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
I am sorry again for my late reply to your message. I just now followed the steps and my action of posting a comment on an easyblog blog does not appear on the Activity Log. I tried to follow each of the steps, but I guess I am doing something wrong/missing something. Can you please let me know if I can share with you in a private way a screenshot of my settings?
Thank you,
The topic has been locked.
Active Subscriptions:

None
10 years 10 months ago #33662 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
I just wanted to re-post this request. I hope you received it:

I am sorry again for my late reply to your message. I just now followed the steps and my action of posting a comment on an easyblog blog does not appear on the Activity Log. I tried to follow each of the steps, but I guess I am doing something wrong/missing something. Can you please let me know if I can share with you in a private way a screenshot of my settings?
Thank you,
The topic has been locked.
Support Specialist
10 years 10 months ago #33731 by alzander
Replied by alzander on topic Comments Integration
Sorry I didn't get back to you last reply right away.

Can you check the Open Graph -> Activity Log section of JFBConnect and see if anything is being posted in there? If so, there should be a error message indicating a problem. No message indicates the post was successful.. in which case we'll need to narrow down why you don't see it on Facebook.

If the above doesn't help, can you let me know the settings you used for your Action? Mainly, check to make sure it's associated to the Object you created and the Trigger type is set to "Manual" (not automatic).

Keep me posted, and we'll do what we can to get you going. We're planning some updates to Open Graph in the next release to simplify things some as well.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
10 years 10 months ago #33767 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
Thank you for your reply.
The Activity Log is empty - nothing posted and no error message.
Can I share with you a screenshot via email or another private way?
Thank you again.
The topic has been locked.
Support Specialist
10 years 10 months ago #33772 by alzander
Replied by alzander on topic Comments Integration
You can Private message me by using the mail icon under my picture (<
). If you'd like us to look at your configuration, feel free to send administrator credentials as well.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
10 years 10 months ago #33880 by bvtechteam
Replied by bvtechteam on topic Comments Integration
Hello Alex,
I just wanted to mention that I sent you a private message around 4-5 days ago. Can you please let me know if you have received it?
Thank you,
The topic has been locked.
Support Specialist
10 years 10 months ago #33926 by alzander
Replied by alzander on topic Comments Integration
Very sorry for the delay in getting back to you. I do see some issues in the screen shots you sent, and hopefully fixing them will fix your issues.

In your object configuration, it looks like you created an object type of "blog" on Facebook. Since you created it (it's not a pre-defined type by Facebook), you should UN-check the "Built-In Facebook Object" box. Alternatively, you may want to switch to using the built-in "article" type from Facebook. Either option works.

In your action configuration, you created a custom action of type "comment" on Facebook. You properly have the "Built-In Facebook Object" box un-checked. However, you've also included the namespace in the type. The type box should just be "comment". JFBConnect will take care of adding the namespace.

Try updating those values and hopefully you'll get something going. If not, let us know. I'll be much quicker to respond next time, and again apologize for the delay.

Thanks,
Alex
The topic has been locked.