Topic-icon Sharing not working properly

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9 years 11 months ago #58659 by StefanSchoch
Hi there,

I want to have a share-option for a page with an ambedded video.

This is how the plugin-code looks like on the page:
{SCOpenGraph video=http://www.youtube.com/v/OtkkcI9ONDM?version=3} {SCOpenGraph og:video:width=1280} {SCOpenGraph og:video:height=720} {SCOpenGraph og:video:type=application/x-shockwave-flash} {SCOpenGraph title="Was ist Mondo Zen?"} {SCOpenGraph description=Aufzeichnung einer 18minütigen Präsentation zu der Frage, was Mondo Zen ist und wie es in die 'integrale Landkarte' eingebettet ist. Es wird gezeigt, wie die 'Essenz des Zen', befreit von kulturellem und traditionellem Ballast sich nahtlos in die integrale Bewustseins-Landkarte einfügt und anhand der 'Wilber-Combs-Matrix' erläutert, was das Besondere an dem Mondo Zen Koan- Dialogprozess ist.} {SCOpenGraph image=http://www.integralzen.de/images/mondologo.jpg} {JFBCLike}

Prolem: the code seems not to be recognized by FB.
See the debugger:
developers.facebook.com/tools/debug/shar...s-ist-mondo-zen.html

What can I do?

Thx,
Stefan
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9 years 11 months ago #58664 by alzander
I've never seen what Facebook is doing with your site before. Basically, it seems like it really can't read your tags for some reason, but I'm unsure why. I tried the Facebook Debug tool above, and you're correct, it's not seeing the proper tags on that page. The strange thing is that it's not seeing the proper tags on any page.

Every page from your site I tried to scrape has the type set to 'website', the title is always just your domain name, there's no description and no image set... even though, on all of those pages, the proper Open Graph tags are set.

Additionally, if you use the "See exactly what our scraper sees for your URL" link at the bottom, it will just be a blank white page.

All that adds up to Facebook not being able to scan the content of your site for some reason. That could be:
* A firewall/security feature on your server/apache/Joomla that's preventing bots from scanning your page
* A bug within Facebook's scanning tool (not entirely uncommon)
* A blacklist for your site within Facebook (uncommon)

All I can suggest is to make sure you aren't blocking requests from Facebook in anyway (or any other bots, like search engines). If it doesn't seem like you are, I'd submit your issue into Facebook's bug reporting tool .

I hope that helps,
Alex
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9 years 11 months ago #58665 by StefanSchoch
Hi Alex,

thx for the answer, even if it actually doesn't solve the problem yet. =(

The only difference betweeen this site and others on the same server (which are working fine) is that I 'cloned' this one by copying it from www.stefan-schoch.de (1:1 copy of both the filesystem and the database and then changing URL, template and deleting what's no longer needed).
Perhaps this might have to do with it?

Could it make sense to deinstall JFBconnect completely and reinstall? (I already did run autoconfig).
How would I make sure all configuration data of JFBconnect would be removed completely?

Stefan
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9 years 11 months ago - 9 years 11 months ago #58666 by StefanSchoch
Reading my own last reply I realized that I missed a step when cloning the site: I had to add another 'Facebook App' within Facebook.
Now I did so, set it to 'live' and copied the App ID and the secret key to the JFBConnect configuration.
But - it still doesn't work.

When clicking on the Graph Api Link in FB debugger (graph.facebook.com/993963434054809) I get the mesage:
{
"error": {
"message": "An access token is required to request this resource.",
"type": "OAuthException",
"code": 104,
"fbtrace_id": "Gd0LNzVD8cL"
}
}

What is this telling us?

Stefan

Addition:
FB debugger still shows the wrong FB App Id, as if it hasn'ts realized the recent change!
awesomescreenshot.com/0745z75e57

Addition 2:
In the configuration area it's correct:
awesomescreenshot.com/0645z75k2a

Addition 3:
This is what the open graph debugger shows:
awesomescreenshot.com/0f35z77t20
There still seem to be some references to the 'old' site stefan-schoch.de (or the reason is the wron API number?)
Last edit: 9 years 11 months ago by StefanSchoch.
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9 years 11 months ago #58671 by alzander
That error is standard when you use the Graph API link. You should use the "See exactly what our scraper sees for your URL" link, which should show the raw HTML that Facebook has seen on your page. Try it with our site, and you'll see. For your site, it's blank.

There is nothing I can tell would be causing this from our end. JFBConnect is not the cause as the Open Graph tags are set properly on the page in the HTML. Those tags are all that matters for the sharing features to appear and they look correct to me. I'd really recommend submitting a bug report to Facebook as I can't determine any reason things would be a problem.

I hope that helps and please let us know any issues you find.

Thanks,
Alex
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9 years 11 months ago #58698 by StefanSchoch
Hi Alex,

I opened a bug report at Facebook but I don't get what they want from me (some 'curl' tool?)?

Could you provide the answer they want from me please?
Unfortunately I am not that much of an internet expert that I really understand what's going on here... :-(

awesomescreenshot.com/00a5zmbb2d

Thx,
Stefan
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9 years 11 months ago #58699 by StefanSchoch
This is the last reply from facebook:

Thank you for the additional information.
Your page seems to be serving different data to cURL compared to what I see in the browser.
This is the content that your page is returning: gist.github.com/anonymous/7f84b5ed3f9928e331f0c94e30266f4c
This is something that you need to check and fix on your side and ensure that the response served contains the correct tags. There is not much we can do here unfortunately.

I recommend that you get in touch with our developer community who may be able to help you here:http://facebook.stackoverflow.com/.

For general questions about the Facebook platform, you can also post in the Facebook Developer Community group: www.facebook.com/groups/fbdevelopers/.

Since this is not necessarily a bug I am closing out the report but should you face any other issues with our platform kindly let us know.

Thanks.

Urvashi
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9 years 11 months ago - 9 years 11 months ago #58700 by StefanSchoch
I can imagine that the error is related to this line:

<meta property="og:site_name" content="Integral Zen Deutschland"/>tschland"/>>

Aftert this line, no more og-tags appear.
I assume that the double 'tschland' and especially the '>>' causes the error.
I already tried to explicetly set the OG parameters:
www.awesomescreenshot.com/0475zmo384
but this doesn' change anything.
It seems JFBconnect has stored some superfluous data. How can we delete them?


So I think the ball is in your park again...

Stefan

PS:
I made some additional tests. Found a CURL tool and tested the output. First there was a mismatch in the OG: parameters section.
Then I made some changes back and forth in the OG configuration in JFBconnect.
The curl output looks (at least for my eyes) good now, but the problem with the debugger not loving the page is still there.
So I leave it up to you to make sense out of this....
Last edit: 9 years 11 months ago by StefanSchoch.
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9 years 11 months ago #58721 by alzander
cURL is just an automated way to download a page. Some sites block automated tools, but if that's the case, then you're blocking Facebook, search engines and everywhere else. I just tried downloading the content from your page using cURL and it looks identical to the HTML I get in the browser.

Can you post the Facebook Bug you created so we can look at the whole thread better?

Thanks,
Alex
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9 years 11 months ago #58722 by alzander
Just blew up the image and read the thread better. I still don't see the post you copied above where they link to a gist of what he sees. That'd be helpful to read the whole thread.

I think they're wrong. I clearly see the og:tags on their page. I'd honestly tell them that you tried with cURL and had your developer try as well from a different machine, and were able to see the same og: tags using cURL as you do on the website and to please try again.

However, the gist link he sent of what he sees has this in the top line:
<html prefix="og: http://ogp.me/ns# fb: http://ogp.me/ns/fb# stefanschoch: http://ogp.me/ns/fb/stefanschoch#" dir="ltr" lang="de-de">
That 'stefanschoch' tag makes me think that somehow, he is being redirected to your old site.. which could be a server configuration error, but the HTML seems like it's for your home page.

It's definitely strange...
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