share or like button

Terry,
Sorry for the confusion. There are a lot of options and settings to JFBConnect. While we try to make it simple, it's not always the case that it works out that way.

As for the Like button, when that's clicked, Facebook will look for the "Open Graph tags" on the page. Those are tags which set the title, description, image, and other information about the page. If you're using a component that we have an Open Graph plugin for, like Joomla Content, K2, JomSocial and some others, you should just install and enable that plugin. That will automatically set the title, description, and image for pages from those components.

Without a plugin for your component, JFBConnect will still set the title and description using your meta title and description. The image is something we wouldn't be able to 'guess' at though, since every component is different.

Finally, something you can do on any page to specifically set any of those Open Graph tags is to use the following command anywhere on the page:JFBConnect will see those 'tags' and translate them into the appropriate Open Graph tags. That gives you the flexibility to let JFBConnect automatically set things on most pages, and you can still have full control over specific pages.

I hope that helps explain a bit, but if you have any questions, don't hesitate to ask.

Thanks,
Alex

After you add those tags, it can take Facebook a few days to 'see' the updated information your providing.

You can also use the Facebook URL Debug Tool to test your changes immediately. Run the page that you're working through that tool and you should be able to see the title, description, image, and a lot of other information about the page as far as Facebook sees. If you see anything wrong there, you should be able to fix it with the tags above, but if not, let us know.

Thanks,
Alex

After you run it through the Debug Tool, you can try to Like it again, or whatever you were trying before. That tool will (usually) update Facebook's cached data for your page as well, instead of making you wait a while.

Can you explain the 'jump' a little more? I'm not sure if I'm not seeing it with my development system, or if it's a 'small' jump and I'm just missing it.

The only thing we should be doing at the top of your page is adding that JFBCLike button. If you disable that, does it go away? Beyond that, we should be messing with anything on that page that should cause things to shift around. If it is the JFBCLike button, you may want to try switching to the button_count or box_count styles to see if that fixes it? I don't know why the Like button would be doing it, but those are some good tests to narrow down if it's 'us' as well as some possible solutions.

Hope that helps,
Alex

Terry,
Sorry for the delay. Been trying to figure out the jump as well. The height of the Like button gets set to 28px, which is (as you said) less than your height.

The only suggestion I can is to try to 'force' the height of the Like module to that height (or smaller). Since the Like button is loaded dynamically, it's possible that during loading it's set to something bigger for just a second, and then gets set to that 28px. To force the height, try editing your templates/yoo_master/css/custom.css file. At the bottom, add the following lines:Hopefully that will do what you're looking for, but if not, as always, let us know.

Thanks,
Alex

Very glad to hear we're making progress and getting things going. We're always looking to make things easier, while keeping the flexibility and power that many users want. We try to back that up with excellent support as well, and hope you're satisfied.

For using 36px, if that works for you, that's fine by me My guess is it's the text on the Like button that can change based on different factors, so as long as you've fixed the height, then it should work going forward regardless of what the text says.

As for www vs non-www, when I go to your site as non-www, I get a whole different site that says something like "This domain name has been registered with Easyspace.com" at the top. That means that your hosting company thinks there is a different site for both www and non-www, which is almost never correct... but an easy misconfiguration to make.

If that's what you're seeing, that definitely doesn't have anything to do with JFBConnect. There's basically 2 ways to fix that (depending on your technical skills and/or tech support/hosting company):
* If you can manage your DNS settings, you want to create a "CNAME" record that points "rspca-canterbury.org.uk" to "www.rspca-canterbury.org.uk".
* Tell your hosting company to configure the web server to have www and non-www go to the same place.

In general, you want to have www redirect to non-www or the other way around. It's much better for the search engines as it doesn't make your site look like 2 separate webpages with the same content, and good for social stuff for a few similar reasons as well. For instance, if you click sourcecoast.com , you'll see that the page actually goes automatically to www.sourcecoast.com instead.

Hope that all makes sense, but should you need anything else, just let us know.

Thanks,
Alex