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Topic-icon System -JFBCSystem Plugin causing blank pages

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13 years 6 months ago #28382 by blink_black
I have tested out all the plugins by enabling and disabling them and came to a conclusion that you might need to look into System -JFBCSystem Plugin for 4.3.1

The version 4.3.0 works fine however
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13 years 6 months ago #28387 by fb_627893202
Having the same issue. Waited for the 4.3.1 upgrade as I wanted to use open graph for easyblog. The blank pages are only occurring on my easyblog and easydiscuss pages though.
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13 years 6 months ago #28388 by alzander
We've had a few other reports of this issue and are looking into it right now. Can you let us know on what pages you get the white page? All pages (Front and back end)? Only specific ones in those area? Only certain extensions?

Finally, would it be possible to Private Message us a set of super admin credentials so we can look further into the issue? You can PM me by clicking the arrow under my picture (<
) and hitting the mail icon.

Thanks,
Alex
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Support Specialist
13 years 6 months ago #28390 by alzander
If you go into the JFBCSystem file and comment out that line, so it looks like:
#    $newHead = preg_replace('|{'.$tag.'(.*?)}|ui', '', $matches[0]);
That should fix your issue. Please let us know if that helps or not.

Once done, still please let us know a page that was having the issues so we can investigate the cause further.

Thanks, and sorry for the troubles. Looks like we'll be putting out a 4.3.2 release very soon.

Alex
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13 years 6 months ago #28391 by fb_627893202
Didn't fix my issues.

Blank page frontend only is occurring on easyblog featured and frontpage layouts. Might be formatting issues on easyblog single category layout pages.
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13 years 6 months ago #28392 by alzander
Make sure you clear you cache after that fix.

If that doesn't work, we'd need to see at least the page that the problem is occurring on and, preferably, super admin credentials to understand what's happening further.

Thanks,
Alex
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Support Specialist
13 years 6 months ago #28395 by alzander
Gah, just realized I pasted the wrong line. Please comment out the line below, just under the one mentioned below:
# JResponse::setBody($content);
That should hopefully fix it. Sorry for the mistaken line.

Alex
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13 years 6 months ago #28398 by fb_627893202
Thanks Alex, Pages are appearing now.
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13 years 6 months ago #28399 by Ludwig von Mises
The new update has broken all my JReviews forms and gives me this warning on the related listings on JReviews pages:

Notice: Undefined offset: 0 in /home/user/public_html/plugins/system/jfbcsystem/jfbcsystem.php on line 314

I have tried both fixes above to no avail. Ubnpublishing JFBCSystem solves the problems.

I had to do a site restore, can't leave it like it was. Sorry for not being able to put a link. Later I will do this on a test site so you can see. Hopefully I can at least give some hints for now.
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Support Specialist
13 years 6 months ago #28400 by alzander
Great to hear that worked. Very, very sorry about the issue. We do an immense amount of automated and site-wide testing, but don't always catch everything... however, we always try to be very responsive to all support requests.

Also, we have your domain name from your PM. Can you give us the path to a page that was going blank (/easyblog/featured) or whatever. We'd really like to see an exact page that was going blank as that will help us understand where our code went awry.

Lastly, there will be a 4.3.2 release in a few hours which will fix this and another minor issue. There are no other changes planned, as everything else seems pretty darn stable.. and we'd like a few weeks of stable after this :D

Alex
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