Topic-icon error on facebook login

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14 years 3 weeks ago #22884 by dandro
till today, facebook login worked fine on my site http:///www.oostendseverhalen.be. I use the SCLOGIN with following parameters:

Registration Component: Joomla
Login Button Size: Medium
Show Login Form: Hide
Show Register Link: Show
Show Forgot Username Link: Show
Show Forgot Password Link: Show
Joomla Login Redirection:
Redirect on Joomla Login: No
Encrypt Login Form: No

I searched the forums but can't find a solution that works for me.
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14 years 3 weeks ago #22886 by dandro
Replied by dandro on topic error on facebook login
strange, I didn't do anything and now it works again. Any idea what could have been the reason?
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14 years 2 weeks ago #22892 by alzander
Replied by alzander on topic error on facebook login
Danny,
I'll be moving this post to the Joomla 2.5 forums after I respond, just so you know to look there...

Sometimes, Facebook just runs into hiccups. Not sure if that was what happened today (we don't have any other reports). Some things to check though are whether you are using www or no www to access the site. Sometimes, your Facebook app can be accidentally configured to work with only one. Autotune should fix that though.

I did just try your site though, and am getting a notice that your account is suspended for some reason. Just thought you should know if you haven't see the message yet.

Thanks,
Alex
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14 years 2 weeks ago #22902 by dandro
Replied by dandro on topic error on facebook login
My website was suspended for some hours because I used to much bandwith. Site is back online and the facebook login problem also.
I only use www.oostendseverhalen.be, I tried autotune but the problem remains.

I have also another question. Is it possible that people who are registering via facebook are beïng asked with an opt-in box to subscribe for the newsletter?

Danny
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14 years 2 weeks ago #22914 by alzander
Replied by alzander on topic error on facebook login
Danny,
When I try to login, I seem to go to a 404 (Page Doesn't Exist) error page. Is that what you're seeing?

If so, can you let me know what SEF extension you're using, if any? It seems like something is interfering with our URLs as the page being redirected to should definitely exist.

Also, are you using multiple languages on your site, and are any specifically assigned only to certain templates?

Thanks,
Alex
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14 years 2 weeks ago #22917 by dandro
Replied by dandro on topic error on facebook login
Hi, yes, I get the same 404 error. I use the joomla with the internal SEF component. Not SEF404 or an other external component
I use the site in dutch translation.

It's a strange error since the sometimes the login works and sometimes it doesn't.
Can I perhaps PM you the backend login info? So you can have a look yourself?

Danny
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14 years 2 weeks ago #22928 by alzander
Replied by alzander on topic error on facebook login
Danny,
I'm not sure what Qlue 404 is doing, but I disabled that plugin, and our page loads fine. For some reason, it's thinking that our page doesn't exist.. which it obviously does, since when that plugin is disabled, it works.

I don't have any real solutions, unfortunately, for fixing the issue since I don't know that extension. I'd recommend contacting their developer who can hopefully help.

Thanks for the access to the site, and definitely let us know if there's anything else we can help with!

Alex
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14 years 2 weeks ago #22954 by dandro
Replied by dandro on topic error on facebook login
Hi,
The problem is not resolved yet. Even with the QLUE404 plugin disabled, I still get the 404 error when trying to login via facebook.
Could you please look again at the problem?

Danny
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14 years 2 weeks ago #22955 by dandro
Replied by dandro on topic error on facebook login
Sorry, it's not a 404 but 500 error:
500 - View is niet gevonden [name, type, prefix]: jfbconnect, html, jfbconnectView

translation:
500 - View not found [name, type, prefix]: jfbconnect, html, jfbconnectView
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14 years 2 weeks ago #22981 by alzander
Replied by alzander on topic error on facebook login
Danny,
Thanks for the update. We just did a bunch of testing on your site, but honestly, don't have a great answer. Unfortunately, I tried setting your Error Reporting to "Development" in the admin area, and that's preventing the page from being pulled back correctly due to the issues that are coming up.

Can you please edit your configuration.php file and change the following parameters:
public $error_reporting = 'development';
Set that to 'none':
public $error_reporting = 'none';

That will get rid of the messages on the front-end, and let you login to the admin area. I can only assume that some error message will appear on the login view if we set it error reporting to 'maximum', and that will help diagnose the problem.

Sorry for making that switch. I didn't imagine it was going to prevent access to the admin area.

Thanks,
Alex
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