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Topic-icon 500 errors on login and general setup issues

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14 years 2 months ago #20612 by ddny
Had to renew my subscription today as I seem to have my install hopelessly messed up. Hoping you may have some time to review and point me in the right direction of what I have done wrong.

website: www.themagictoday.com

My Goals were as follows:

1) New user comes to homepage and can choose Register For This Site (via JomSocial registration page)

or

2) Simply click the Login With Facebook and easily register with Facebook that way - would again hope to use the Jomsocial Registration pages as I like them better.

NOTE: I did follow your instructions and removed the FB app settings info from the JomSocial setup

I seem to get a bunch of random 500 errors like the following:
When trying to register as a new user (not all the time - mostly in safari and chrome)

Error 500: View not found [name, type, prefix]: jfbconnect, html, jfbconnectView

Coming back to the site and trying to login

Error 500: View not found [name, type, prefix]: featured, html, usersView

Also seeing odd issues where logging in with a facebook account that is not registered on the site logs me in as another user.

Not sure if removing the app and stating over is the best course of action at this point?

I did notice that the majority of my issues began when I changes site templates. I went from an older yootheme template (Flux) to one of their newer ones (Revista).

Will send you a PM with super admin and ftp login info.
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14 years 2 months ago #20618 by alzander
ddny,
On your site, the Facebook Javascript library was being loaded multiple times. Once by JFBConnect, the other by sh404. I disabled sh404's social plugin to stop that, which was conflicting.

Not sure if that will solve all problems, but please try again and see if you're still running into problems.

Thanks,
Alex
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14 years 2 months ago #20619 by ddny
Alex,

Thanks so much for helping out especially seeing as it was not your extension! Really appreciate the support!! So far everything seems to be working as expected!
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14 years 2 months ago #20620 by ddny
eh... may have spoken a bit too soon as I m still seeing the 500 errors although no where near as much.

Mostly seems to happen when re-logging into the site.

this one is the only one that 'may' be relatds to your extension. Happens when I click Login With Facebook from the homepage login box.

Error 500: View not found [name, type, prefix]: jfbconnect, html, jfbconnectView

When logging in with just username and PW I get the more generic:

Error 500: View not found [name, type, prefix]: featured, html, usersView

Kind of thinking this is not an issue with your software but if you think of any tips you can pass along I would appreciate it! Thanks!

Boing to do some searching on the Joomla forums as this specific type of error seems to happen quite a bit.
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Support Specialist
14 years 2 months ago #20622 by alzander
No problem for the help the first time. We're actually working on some automated tools to help diagnose these problems, so it's good to know common configuration problems. The 4.2 release will have some diagnostics built in so that you don't have to wait on a response from us. Even if we try to be fast, we're not always fast enough :)

For the 500 errors you're having now, in sh404SEF, go to the settings area and you need to tell it to 'skip' JFBConnect URLs. On some sites, sh404 can rewrite the URLs in a way the confuses Facebook's communication with JFBConnect. None of our URLs really need to be SEF, so it shouldn't make anything look bad on your site.

The 2nd 500 error for the usersVew/Features is likely caused by your New or Returning user redirection. Try setting that option in JFBConnect to a different menu item (like the home page) and see if that helps. Not sure what's wrong with the current menu item, but if switching it works, that should help narrow down the investigation.

Keep us posted on how it goes!
Alex
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14 years 2 months ago #20642 by ddny
Alex,

Your response time on issues is actually very impressive!

I set sh404SEF to skip JFBConnect URLs and it did make the issue better. I still get them from time to time but much less frequently than before.

Will spend some time today playing around with various redirection settings and see if I can come up with one that resolves the second issue.

Thanks again for all the help......especially on on weekend!
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14 years 2 months ago #20660 by funbits
Hi,

I was having the 500 server issue as well. Now the site is completely gone. I can't even access the backend of the site. www.ffcnwt.com

Thankfully I backed up the site before installing FCB Connect. I am now having to use Akeeba Kickstart to reload the site.

HELP!!!
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Support Specialist
14 years 2 months ago #20663 by alzander
When were you having the 500 server issues? Before JFBConnect, right after you installed it, or after you configured something in JFBConnect? 500 server errors aren't a common thing to happen, and JFBConnect shouldn't break the admin area of your site at all. We do a lot to prevent JFBConnect from even loading back there.

If you can get your site back up, please set Error Reporting to Maximum and disable GZip compression in the Global Configuration area of Joomla. Then, the problem pages will hopefully have a PHP error which will help diagnose the failure.

Also, if you know where your PHP logs are written too, there should be an error message in there that explains what's happening.

Let us know what you find,
Alex
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14 years 2 months ago #20665 by funbits
I started having the 500 server issues after I installed JFBConnect when I logged in using Facebook. All I got was a white screen on Firefox and a 500 server error on IE.
I had read 500 error posts and had set Error Reporting to Maximum and disable GZip compression in the Global Configuration area of Joomla. At this point I was still able to access the backend.

Then I was going to make sure that the system plugin was ordered on top as suggested in another post. This was when the screen went white and I was not able to access anything.

I have just reinstalled the site.
I have attached the error logs.

Thanks,
Nicholle

##text##
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Support Specialist
14 years 2 months ago #20666 by alzander
Nicholle,
Thanks for the logs. The PHP error is saying that JFBConnect is trying to load a file that doesn't exist. It seems like, from what I can tell, the component is properly upgraded to v4.1. However, the JFBCSystem plugin is still acting like it's version 4.0.x (it's looking for the right file, in the wrong location).

Can you make sure that when you install the JFBConnect component, there are no errors. Then, check the Overview page of JFBConnect that is shows the correct version for the JFBCSystem plugin. If that's all correct, but you still get an error, then make sure the modified date of /plugins/system/jfbcsystem/jfbcsystem.php is when you last installed the component and that the file is writeable by Joomla. If not, it seems like the System plugin isn't being updated properly, and we'll need to figure out why.

Hope that helps,
Alex
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