Topic-icon Dont receive E-Mail notification for new comments ?

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12 years 9 months ago #12064 by Gorgo
Hello,

I configure correctly the option (see screenshot attached) but I never receive the mail to inform me I have a new comment...
I searsch in my spam box too ;-)

An idea ?

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12 years 9 months ago #12067 by alzander
Can you check the Mailer type you have configured in the Global Configuration -> Server tab? We've been told by some users that PHPMailer works while other selections don't. We're investigating the cause, but don't have a better suggestion right now. Hopefully the PHPMailer setting will work for you.

Thanks,
Alex
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12 years 9 months ago #12068 by Gorgo
Yes I check it but it's seem selected correctly... check the screenshot...
File Attachment:
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12 years 9 months ago #12075 by alzander
Can you post (or private message) a URL to a page with the comment box on it? Also, if you wouldn't mind, feel free to add me as a receiver of notifications: This email address is being protected from spambots. You need JavaScript enabled to view it.

That way, I can test and see if anything comes through.. you may get some extra notifications while I'm testing.. just so you know :)

Thanks,
Alex
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12 years 9 months ago #12095 by Gorgo
Here a link with at the botom the "Coments" are available :

www.zonexbe.com/cinema/202-cine-john-carter-bande-annonce

I add the mail This email address is being protected from spambots. You need JavaScript enabled to view it. to the receiver box too, you can test :)
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12 years 9 months ago #12122 by Gorgo
Have you test it ?
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12 years 9 months ago #12137 by alzander
Gorgo,
We're looking into the issue now. It's looking like there's a change required in the Mootools AJAX call we're making to process the new Comment or Like. This is a 1.6/1.7 specific issue, and we seem to have just missed it in our testing.

We'll let you know when we have a fix.

Thanks,
Alex
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12 years 9 months ago #12494 by Gorgo
Hello,

Have you some news for me ?

Thanks,

Gorgo.
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12 years 8 months ago #12504 by dsa787
Gorgo,

I use a Mailer * SMTP and

Also have populated the following fields:

SMTP Username
SMTP Password
SMTP Host

You may want to change your PHP mailer and see if that helps.
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12 years 8 months ago #12510 by alzander
Gorgo,
Sorry I didn't get back to this thread sooner. We released JFBConnect 3.4.1 late last week which has a fix for comment notification in Joomla 1.6+. If you're using 3.4.1 and still having issues, let us know, but the new release should fix you right up.

Thanks for notifying us of the issue and sorry for the inconvenience.

Alex
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