Topic-icon JFBC / SClogin - need to click Login button do twice

1 month 3 weeks ago - 1 month 3 weeks ago #68856 by rikbro
After inputting my username & password, I have to click the "Log In" button twice.

The first time, nothing happens -- although the form reloads and is populated with my previously entered name and the password. 

I then have to click on the "Log In" button a second time and the login completes.

When I logout, there is no problem.

What do I need to do to make the login work on the first click of the "Log In" button?

Thanks. -- Rik
Last edit: 1 month 3 weeks ago by rikbro.
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Support Specialist
1 month 3 weeks ago #68859 by mel
Looking at the contents of the page, the inputs and some hidden values on the login form have been replaced with 'lscache'. For instance:
<input type="hidden" name="lscache_formtoken" value="1">
The form token is normally a long string of characters that's used for security purposes. If you have some sort of caching turned on that's trying to be agressive about how it caches the page, it's likely you'll need to disable or reconfigure how that works so that our login form works.

Do you know what lscache is? Can you reach out to the developers to see if they have issues or solutions for their caching to work with login forms?

I hope that helps point you in the right direction.

Thanks,
Melissa
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1 month 3 weeks ago - 1 month 2 weeks ago #68861 by rikbro
That's for LiteSpeed cache. I'll need to create an exclude rule for that.
Last edit: 1 month 2 weeks ago by mel.
The topic has been locked.