We apologize or the lengthy response time to many support requests. Due to factors ranging from a hurricane late last year to medical issues, we missed a server configuration issue earlier this year that was not notifying us of new forum topics. We have rectified the issue and will be responding to all past and future tickets going forward.
If you have a forum post open and did not receive a response over the last few weeks/months, please use the Contact Us button above and note you're email address or username. We'll gladly extend your subscription by an additional 6 months for free.
Thank you for your consideration and patience,
Alex & Melissa
Delays in Responding to Support Requests
