When you originally requested to refund your subscription via contact us, I asked for more user account details via email. Apparently you responded, but my email address was removed off of the reply. Therefore, I didn't have the appropriate information to look up the account and wasn't aware that you had responded.
I'm sorry for the confusion and frustration and have processed your emails. Please allow a few business days for the transactions to complete. (There were two active subscriptions attached to your email, so I've refunded/cancelled them both).