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Topic-icon The facebook button does not appear either in joomla articles or in k2

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1 year 3 months ago #68392 by veterinarul
Hi,

I have been using JFBConnect since 2013. Until 2022, I managed to use it well. The settings are the same as always.
Now I don't understand why I can't set it. The facebook button does not appear either in joomla articles or in k2. The site is Joomla! 3.10.11.

What can I do?
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Support Specialist
1 year 3 months ago #68393 by mel
Can you give me some more details?
- A specific article / item URL
- How you're attempting to add the Like button - our content plugin, SCSocialWidget, easy-tag

Also, since you are in the EU, there are additional requirements in order to see the social plugins (developers.facebook.com/docs/plugins/). Are you 1) logged into Facebook and 2) have consented to App and Website Cookies?

Changes to Social Plugins in the European Region
You may start to see some impact to Social Plugins due to an updated cookies consent prompt that will be shown to people using Facebook products in the European Region. We will no longer support the 'Like' and 'Comment' Social Plugins for European Region users, unless they are both 1) Logged into their Facebook account, and 2) have provided consent to the “App and Website Cookies” control. If both of these requirements are met, the user will be able to see and interact with plugins such as the 'Like' or 'Comment' button. If either of the requirements above are not met, the user will not be able to see the plugins.

The European Region is a specific list of countries including:
The European Union (EU): Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Non-EU Members, but in EEA-Only/EFTA or Customs Union: [EEA Only/EFTA] Iceland, Liechtenstein and Norway;Switzerland: [EU Customs Union] all Channel Islands, Isle of Man, Monaco; UK sovereign bases in Cyprus; [European Customs Union] Andorra, San Marino, Vatican City.

Non-EU members, but part of European Outermost Regions (OMR): Martinique, Mayotte, Guadeloupe, French Guiana, Réunion, Saint-Martin, Madeira, The Azores, Canary Islands.
United Kingdom (all British Isles)


-Melissa
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1 year 3 months ago - 1 year 3 months ago #68395 by veterinarul
i come back

however, it seems that something is not right. In the joomla articles you can see all the Facebook buttons. In articles K 2 only "like"
It seems to be from the templates. Do you have any suggestions?

link: www.veterinarul.ro/10-intrebari-pentru-2023.html
Last edit: 1 year 3 months ago by veterinarul.
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1 year 3 months ago #68396 by veterinarul
I'm coming back

It seems that JFBConnect has a problem. The Facebook buttons and the comment form appear only when the Messenger chat is activated and after the chat opens, the user refreshes the page.

You can check on the site in the next 24 hours, after which I will disable the chat because I am not using it.

The problem is from JFBConnect and I would like to fix it. How can we do?
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Support Specialist
1 year 3 months ago #68397 by mel
I open the link you provided. The Like and Comment show for me. I have not clicked on the Messenger chat bubble/opened the chat. Everything shows on that article as expected.

However, to confirm, you're saying you think it's only working since the Messenger chat is enabled or do you think it only happens if you click on and open the window?

-Melissa
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1 year 3 months ago - 1 year 3 months ago #68399 by veterinarul
Looks like I wasn't paying attention. In fact, it only works using Chrome. On the Safari and Mozzila browsers, it only works with the Facebook Messenger Plugin activated.
I have posted images below

Thank you.
Attachments:
Last edit: 1 year 3 months ago by veterinarul.
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Support Specialist
1 year 3 months ago #68402 by mel
Attached are screenshots from Safari and Firefox for me. I am able to see the Facebook Like buttons properly.

Can you force a refresh of the browser cache to reload CSS styles? Can you also, check that you don't have any privacy/security extensions installed in Firefox/Safari or your computer that may be blocking Facebook's scripts from loading?

Attachments:
The following user(s) said Thank You: veterinarul
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  5. JFBConnect v9 for Joomla 3, Joomla 4 and Joomla 5
  7. The facebook button does not appear either in joomla articles or in k2
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