Topic-icon Error Check Failing

1 year 6 months ago - 1 year 6 months ago #68231 by chramb1
Error Check Failing was created by chramb1
I'm getting the following response. "Unknown error" means I'm here asking after this, as I have no idea what the problem might be. All my other sites work just fine.

JFBConnect Remote Error Check 
Checks performed on:  www.burnsherpa.com/
Error: Uh oh! We could not fetch page due to an unknown error.
Last edit: 1 year 6 months ago by chramb1.
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Support Specialist
1 year 6 months ago #68237 by mel
Replied by mel on topic Error Check Failing
If the functionality of JFBConnect works properly, it's safe to ignore the error for now. We're aware that the fetching of the pages can erroneously fail and have an issue in our tracker to investigate.

Here's a more detailed description of what the usual cause of the problem is:
The full error coming back from Autotune is usually "Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security." It seems like mod_security (an Apache firewall addon) is blocking our automated tool from scanning your page. Mod_security, in general, tries to prevent 'bad' requests (malicious, automated, and various other kinds). It may be detecting our tool is automated (not a real browser) and denying it. You'll need to investigate your mod_security logs, or disable it, to let the Autotune tool perform its checks. Additionally, we recommend testing your page with other automated checkers.

-Melissa
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1 year 6 months ago #68241 by chramb1
Replied by chramb1 on topic Error Check Failing
I do not have mod_security installed.

I have a dozen sites on this server, all running the same version of Joomla and JFBConnect. This is the only one having this problem, which is odd.
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