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Topic-icon JFBConnect Remote Error Check

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2 years 5 months ago #67551 by pointel
Hi,
I configured the component as required and performed the Auto tune.
Everything is ok except when I run error checking.
The message is "Error: Uh oh! We could not fetch page due to an unknown error."

I use Joomla! 3.10.2

Regards,
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2 years 5 months ago #67552 by alzander
I'm unsure exactly why it's throwing that error. That can happen if there are security extensions on the site blocking remote automated requests and other protection mechanisms.

I just manually checked for all the things it normally would look for and the only found one issue. If you view the source HTML on your page, and scroll to the very bottom, you'll see some extra styles after the closing </body></html> tags. That can cause parsing issues with browsers and Javascript errors, which could prevent some social networking features.

I'd look into what's adding the following styles and contact the extension developer and/or disable that extension:
</body>

</html><style>


li.showc__sunil > .childcontent{
    opacity: 1;
    left: 0!important;
    visibility: visible!important;;
    display: block !important;
}
</style>
<script>
var jq = jQuery.noConflict();
jq(document).ready(function(){
	jq('#js-meganav li.haschild').mouseenter(function() {
		jq(this).removeClass('foremoveclass');
		jq('.foremoveclass').removeClass('showc__sunil');
		jq(this).addClass('showc__sunil');
		jq(this).addClass('foremoveclass');
	});
	
	jq('body').click(function(){
		jq('.foremoveclass').removeClass('showc__sunil');
	});
});

</script>

I hope that helps explain and answer your question!

Thanks,
Alex
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2 years 5 months ago #67558 by pointel
Hi,
I installed the component and created the app also on the lamortella.org site.
In the home of this site there is no code that you reported to me.
Furthermore, if I open any page I do not see the comments and I also have a series of messages in the console (see attachments)

Regards,
Claudio
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Support Specialist
2 years 5 months ago #67562 by alzander
Thanks for the details. The incorrect script tags I found were on the site https://discov.....ania.it/

On lamartella.org, I do not see the same problem. I'm unsure why the Error Check tool is unable to fetch the HTML of your page. As noted, that could be due to a security extension or firewall on the server that's preventing our automated tools from performing its checks.

I manually checked the site for all of the issues the Error Checker would look for and found no issues. So, while the Error Checker isn't working on your site, you can safely skip that test.

If you are experiencing any issues with JFBConnect on that site, please let us know what they are and we'll gladly help investigate.

Thanks,
Alex
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2 years 5 months ago - 2 years 5 months ago #67564 by pointel
Hi Alex,
The problem is not Error Checker not working.
The biggest problem is that I don't see the FB like button or the comment iframe in FE.

discovercampania.it/il-bello-e-il-buono/...rividi-per-halloween

Regards,
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Last edit: 2 years 5 months ago by pointel.
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Support Specialist
2 years 5 months ago #67565 by alzander
I'm able to see the Facebook Like & Comment buttons in Firefox. I don't believe there is an issue with JFBConnect, but something that is blocking Facebook's Javascript libraries from loading on your site.

To narrow down the cause further, can you try:
* On a different browser
* On Firefox on a different computer
* Checking that you don't have any privacy/security extensions installed in Firefox or your computer that may be blocking Facebook's scripts from loading
* Try while both logged into facebook.com and not logged in

Please let us know when the the Facebook features work vs when they don't and we'll gladly help explain the functionality however we can.

Thanks,
Alex
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