Topic-icon Facebook Comment settings

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9 years 10 months ago #44566 by joomleb
Hi Alex,
I'm looking to add Facebook Comment to my Articles. I need some clarifications, so, please, going in:

JFBConnect > Social > Content Plugin - Comments > Show in Article View > Number of Comments: What happens when you reach the maximum of the comments? A link to older comments is shown ?
JFBConnect > Social > Content Plugin - Comments > Show in Article View > Width: is there a way to have width responsive (like 100%) instead to input fixed pixels ?
JFBConnect > Social > Content Plugin - Comments > Show in Article View > Order By: What is Social set ? What does it mean ?
JFBConnect > Social > Content Plugin - Comments > Please, How to include/exclude multiple categories ?

JFBConnect > Social > Notifications/Analytics > Send Email Notification on New Comments: Please, Is there a way / how to manage the sent Email ? Is it in the JFBConnect languages files ? Do it depend on front end languages files ? If the customer Front end site is set in French, Can I still use English in Administrator and notify by email in French ??

PS the first time I "Apply Changes" in this area, like for "widht" for ex., the new number I input is not shown (but seem to be saved), still shown the previuos pixels number till I exit and come back on this area and/or I click "Apply Changes" a second time.
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9 years 10 months ago #44583 by alzander
Replied by alzander on topic Facebook Comment settings

JFBConnect > Social > Content Plugin - Comments > Show in Article View > Number of Comments: What happens when you reach the maximum of the comments? A link to older comments is shown ?

The widget will automatically add a "See more comments" link. If clicked, the widget will grow (in height) to show more comments.

JFBConnect > Social > Content Plugin - Comments > Show in Article View > Width: is there a way to have width responsive (like 100%) instead to input fixed pixels ?

Yes. Facebook recently add the ability to use a % based width. See this bug report for more info . Please try 100% and it should work. We need to update our Tooltip for that.

JFBConnect > Social > Content Plugin - Comments > Show in Article View > Order By: What is Social set ? What does it mean ?

It means Facebook decides the ordering based on the current viewer. Their friends' posts may show up first, or a "Top Commentor" post, or something else. It's completely up to Facebook to decide the ordering however they see fit.

JFBConnect > Social > Content Plugin - Comments > Please, How to include/exclude multiple categories ?

Select whether you want to include or exclude and then hit CTRL while clicking on all of the categories that you want to include or exclude.

JFBConnect > Social > Notifications/Analytics > Send Email Notification on New Comments: Please, Is there a way / how to manage the sent Email ? Is it in the JFBConnect languages files ? Do it depend on front end languages files ? If the customer Front end site is set in French, Can I still use English in Administrator and notify by email in French ??

The emails are defined in the front-end language files:

COM_JFBCONNECT_NEW_COMMENT_SUBJECT="New Facebook Comment"
COM_JFBCONNECT_NEW_COMMENT_BODY="This is an automated message from JFBConnect.\n\nA new Facebook comment was posted by %s\n%s\n%s\n\nYou can administer the comment at that page or at developers.facebook.com/tools/comments\n-- JFBConnect"
COM_JFBCONNECT_NEW_LIKE_SUBJECT="New Facebook Like"
COM_JFBCONNECT_NEW_LIKE_BODY="This is an automated message from JFBConnect.\n\nA new Facebook Like was clicked by %s\n%s\n%s\n\n-- JFBConnect"

The email is likely sent by whatever the user language is in the front end. We'd have to test more, but that's my assumption. Those emails only go to the email addresses you set in the admin area though. So, if you support French and English, you can simply set both of those strings to English strings and regardless of the user's language, they would both be sent to your admins in English.

PS the first time I "Apply Changes" in this area, like for "widht" for ex., the new number I input is not shown (but seem to be saved), still shown the previuos pixels number till I exit and come back on this area and/or I click "Apply Changes" a second time.

This is a bug we just found as well, actually. Reloading (or clicking the Social link at the top) will properly show the values. They are saved, but not displayed properly, as you mention. This will be fixed in the next release.

I hope that helps,
Alex
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9 years 10 months ago #44613 by joomleb
Replied by joomleb on topic Facebook Comment settings
Hi Alex,
Many Thanks for explanations. About languages I'll investigate better.
I studied here on Facebok and:

JFBConnect > Social > Notifications/Analytics > Send Email Notification on New Comments: I added 3 emails.
When I'm logged in Facebook (as App developer) and go on Facebook Comment view in front end, up on the right I have "Settings", clicking on it I can set a lot of things. Some of them are the same settings I had on JFBConnect. So, I have for example:

Moderators: "Moderators will be able to hide public comments, just like app admins, and will also receive notifications for new comments made to the site." Here the 3 emails I added on JFBConnect are not shown, so, Is it the same setting ? one comment has been posted here , but I never received the email!! Is it right ? Am I missing anything ? Why have the email notification set box in JFBConnect ? Is it better add here the moderator emails and/or in JFBConnect ?

Other access provider: "you can choose to enable third party login on your comments boxes. Currently this will enable users to comment using a Yahoo!, AOL or Hotmail account." - Please, what is your opinion on this feature ? Do you prefer/suggest to work with this set enabled or disabled ?

Comments order: seem to doesn't follow the setting on JFBConnect, Is it right ?

fb:admin: not specified - Please, what is ? I cannot understand what is... If I click on "not specified" it opens a page, but I really don't understand if I have to change something...
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9 years 10 months ago #44617 by alzander
Replied by alzander on topic Facebook Comment settings
Moderators are different than those who are emailed. You can have admins on your site that receive emails about new comments even when those user's don't have Facebook accounts. The email feature is completely a JFBConnect feature.

You can assign whoever you want as a moderator to be able to hide comments. They can be the same people you setup for emails as well, but don't have to be.

Other access provider: It's completely up to you. If you want to allow a wider range of people to comment, enable it. From our experience, almost all commenters still come from Facebook even with this setting enabled.

Comments order: should follow the JFBConnect setting. What behavior are you seeing?

fb:admin: this can be set in the Open Graph -> Configuration -> Defaults area. Simply add:
admin=1234,456,888
Where each number is a Facebook User ID that you want to designate as admin of your FB App. That Open Graph tag will be set on every page of your site and will allow those users to moderate comments and do other things.

I hope that helps explain,
Alex
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9 years 10 months ago #44619 by joomleb
Replied by joomleb on topic Facebook Comment settings
Hi ALex,

Moderators are different than those who are emailed. You can have admins on your site that receive emails about new comments even when those user's don't have Facebook accounts. The email feature is completely a JFBConnect feature.

So, in case I input an email in this JFBConnect set box to be emailed and also the "same email" in Facebook settings to be moderator the user will receive 2 emails, am I right ?!?
PS Anyway, in joomla > JFBConntect I set 3 emails, a comment was posted and no emails has been sent (anyone has received email)

Comments order: should follow the JFBConnect setting. What behavior are you seeing?

In joomla I set: by "Time" while in Facebook Comment settings tell me comments order still by "Social"

Many Thanks for Support

Please, Can you help me on where to find the languages string you indicate me on Transifex ? (I checked and they need some translations/modifications)
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9 years 10 months ago #44627 by alzander
Replied by alzander on topic Facebook Comment settings

So, in case I input an email in this JFBConnect set box to be emailed and also the "same email" in Facebook settings to be moderator the user will receive 2 emails, am I right ?!?

With JFBConnect's notifications, an email will always be sent. With the Comment moderation settings in Facebook, *I believe* (though am not sure) that a standard Facebook Notification will be sent. Those are displayed when the user logs into Facebook, but it's not a guarantee that an email will be sent in that case.

PS Anyway, in joomla > JFBConntect I set 3 emails, a comment was posted and no emails has been sent (anyone has received email)

Try with just one email to test at first. Depending on how that goes, we can proceed from there.

In joomla I set: by "Time" while in Facebook Comment settings tell me comments order still by "Social"

The setting in Facebook is the default for your site. The setting in JFBConnect will override your default value, when set.

The Transifex strings can be found below:
www.transifex.com/projects/p/jfbconnect/language/en_GB/
The ones for the social notifications would be in the "JFBConnect Component" section.

I hope that helps,
Alex
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9 years 10 months ago #44643 by joomleb
Replied by joomleb on topic Facebook Comment settings
Hi Alex,

1 - Comment moderation settings in Facebook: I set moderators, I'll advice you if an email is sent and/or a notification appear each time a comment is posted...
2 - I erased two emails, so now there is just one email and JFBConnect send out the emails when a new comment is posted. Please, How to solve the issue with more emails ? Am I missing anything ?
3 - JFBConnect will override your default value, but silently without changing the view on Facebook settings, Am I right ? (In JFBConnect I set: by "Time", but in Facebook Comment settings show me comments order still by "Social")
4 - On Transifex I posted a suggestion: Why not change "JFBConnect" sign into email message with "%SiteName" ?!? Please, Can you suggest me on How to do it with Languages override ?
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9 years 10 months ago #44655 by alzander
Replied by alzander on topic Facebook Comment settings
1/2) Let us know how the commenting email goes.

3 - JFBConnect will override your default value, but silently without changing the view on Facebook settings, Am I right ? (In JFBConnect I set: by "Time", but in Facebook Comment settings show me comments order still by "Social")

Correct. JFBConnect sets the ordering parameter on the page itself. If that value isn't set then the Facebook default will be used.

4 - On Transifex I posted a suggestion: Why not change "JFBConnect" sign into email message with "%SiteName" ?!? Please, Can you suggest me on How to do it with Languages override ?

It's a good suggestion. You can change our language file directly to include your site name (or just remove JFBConnect from the string). You can also use the Extensions -> Language area of Joomla to create an override for that string directly.

Making the change in our code will take more work as we'll need to fetch the site name and insert that into the language string. It's definitely do-able, but would take a little investigation.

Thanks,
Alex
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9 years 10 months ago #44663 by joomleb
Replied by joomleb on topic Facebook Comment settings
Hi Alex,

1 - Comment moderation settings in Facebook: "Moderators will be able to hide public comments, just like app admins, and will also receive notifications for new comments made to the site".
I can confirm you that, infact, seem that Facebook doesn't send any email, just notify the comment.
One strange issue: My customer had commented as "Page" not as Facebook User and when I click on the notified message Facebook say:
The page you requested was not found.
Back to home page

Please, Am I missing anything on settings ?

2 - JFBConnect > Social > Notifications/Analytics > Send Email Notification on New Comments: one email
I confirm that with one email JFBConnect send out the email when a new comment is posted.
Please, How to solve the issue with more emails ? Am I missing anything ?

3 - Just to be sure, so if in JFBConnect I set by "Time", when I go on Facebook Comment settings still show me comments ordered still by "Social".
JFBConnect will override Facebook default value (Social) silently without changing the view on Facebook settings, Am I right ?

4 - Just to add that in my opinion your investigation would be useful:
Have the email signed with "JFBConnect" is not consistent with "Show Link Powered By" in JFBConnect configuration that, as you know :) perfectly, is set to "No" by default.

Thanks for support
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9 years 10 months ago #44673 by alzander
Replied by alzander on topic Facebook Comment settings

One strange issue: My customer had commented as "Page" not as Facebook User and when I click on the notified message Facebook say:
The page you requested was not found.
Back to home page
Please, Am I missing anything on settings ?

Was this the notification that Facebook sent or the email that JFBConnect sent? If it was the notification from Facebook, I'm not sure. We don't have control over that. If it was the email from JFBConnect, can you tell me the URL that was sent?

2) Can you check that you are entering the emails with a comma-separation. For example: [email protected],[email protected]

3) Yes, you are right

Have the email signed with "JFBConnect" is not consistent with "Show Link Powered By" in JFBConnect configuration that, as you know current/smile perfectly, is set to "No" by default.

The note that the email is from JFBConnect isn't meant to be an advertisement. It's simply a way for the admin who is receiving the email to know what component is sending the message. Even if we included the site's name, we'd still probably note that the message was generated by JFBConnect in some way. These messages are primarily meant for administrators, so having the name of the extension should be helpful and likely won't be hurting your 'branding' since it's not sent to standard users.

I hope that helps explain,
Alex
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