Topic-icon ERR TOO MANY REDIRECTS

Active Subscriptions:

None
10 years 2 months ago #41512 by jpsanudo
I have problems with the xxxxx facebook.

When clicking the facebook button for login, I get this:

File Attachment:


And after a wile, I get a blank screen with this error:

ERR_TOO_MANY_REDIRECTS

However, everything looks correct.
The topic has been locked.
Support Specialist
10 years 2 months ago #41531 by alzander
Replied by alzander on topic ERR TOO MANY REDIRECTS
Something is altering our URLs and causing the issues you're seeing. When being redirected from Facebook, the user is being sent to:
/index.php?option=com_jfbconnect

That URL is missing a lot of required parameters. Can you let me know:
* Are you running any security extensions on your site? I asked a similar question here for an issue that may be related
* Can you disable any SEF extensions or settings you may have enabled, as those could be altering our URLs. If that works, we can help you re-enable them.
* Is there anything special on your site that may be causing alterations to URLs or redirections in general?

Hopefully the above gets you started. We'll need to narrow down the cause though to get things figured out.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
10 years 2 months ago #41575 by jpsanudo
Replied by jpsanudo on topic ERR TOO MANY REDIRECTS
Since I didn't have any security extensions installed, I checked the second point you said. And "eureka!!" that's the problem. Once the ARTIO JoomSef has been disabled. it worked!!.

Now, what can I do to solve this and continue using both components? Thanks!
The topic has been locked.
Support Specialist
10 years 2 months ago #41582 by alzander
Replied by alzander on topic ERR TOO MANY REDIRECTS
Glad we're making progress. I don't know the specifics of Artio, but in all SEF extensions (including Artio) there is a way to have it 'skip' modifying URLs from specific components. You'll need to prevent Artio from altering any URLs from JFBConnect (or com_jfbconnect).

Again, I don't know the specific way to do that.. you may have to contact them.. but hopefully it's an easy process in their admin area.

I hope that helps, but should you run into anything else, just let me know.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
10 years 2 months ago #41640 by jpsanudo
Replied by jpsanudo on topic ERR TOO MANY REDIRECTS
Ok, I do know now what to do to fix it. If you have ArtioSEF and also JFBConnect, and you have this kind of error: ERR_TOO_MANY_REDIRECTS, you have to access the control panel for ArtioSEF -> Manage Extensions.

There you will find all your extensions grouped in two:

- Installed SEF Extensions
and
- Components without SEF Extension installed

So far, jfbconnect is on the second group, and you will have to modify the "Active handler" from "JoomSEF default handler" to "Not using SEF".

And it should work!
The topic has been locked.