Topic-icon Just installed -- having trouble when users login - redirect loop

Active Subscriptions:

None
I just installed and configured JFBConnect and configured my FB app. Finally got it all set, I think. Now when someone tries to login using facebook they end up at a redirect loop. How do I fix this?
The topic has been locked.
Support Specialist
First, nice looking site and good idea :)

As to your issue, I just tried to register using Facebook and, sure enough, it did a loop. I think I was then blocked by a firewall or something as I can't load the site again. What I can suggest is:
* If you're using a 3rd party SEF extension, configure it to 'skip' altering JFBConnect URLs. Alternatively, try disabling it altogether (temporarily) to see if that fixes the issue.
* If you have a caching extension or have browser caching enabled, please disable that to test. When I clicked the Facebook button, the page redirected very, very quickly, which makes me think your server returned a response before it even tried to contact Facebook.. which doesn't seem straight.
* Disable whatever firewall / security addon you're using that seems to have blocked me. It may be that the request JFBConnect is creating is being seen as a malicious attack.
* Unblock my IP (73.27.166.192) so I can test further

I hope that helps get you started, but let us know how things go.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
I just unblocked your IP. We have Joomla SEF enabled. No other caching or security components. We do have CSF and modsec on the server. I can disable either or both to test.
The topic has been locked.
Active Subscriptions:

None
I just disabled modsec
The topic has been locked.
Support Specialist
Thanks for un-blocking my IP. I just went to your site and tried to login again.. and it worked! I then logged out and back in a few times. Each time, everything happened as expected.

Can you tell me if you're still having the same issue? If so, can you delete my Joomla account so that I can test the registration process again, as maybe that's the only part that's running into a loop. It's possible logins are working just fine.

Let us know and we'll continue to help however we can.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
I just deleted your user.

Thanks so much for your help on this!
The topic has been locked.
Support Specialist
I just went to the site and registered with Facebook again. No issues. Are you still seeing this problem? If so, can you let me know if its with initial registration or subsequent logins.

Not sure what has changed, but difficult to diagnose something that's working now.

Thanks,
Alex
The topic has been locked.