Topic-icon Open Graph successful but not showing in activity log

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Hi!

I've seen other posts relating to this but they have been advised to still go through the approval process of facebook. I have the same case, in the jfb open graph back end, its successful but I could not see it on my activity log. I am using both custom object and action. I have other ones which are working but they are not custom, they appear in my activity log.

I tried submitting for approval but facebook requires me to have it available first in my activity log before they can accept a submission. I am using JFB Version: 6.0.1, Joomla 3.2.1, is this a bug that would require me to upgrade my JFB version? If not, any suggestions on what I can do to fix?

Thank you in advance!
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Support Specialist
9 years 2 months ago #51338 by mel
If you have not gone through the approval process, please make sure that you are using the admin of the Facebook application to log into your front-end and test. Authenticating from any other Facebook user will not post to your Facebook activity.

Additionally, by activity log, do you mean you are not seeing the action in the JFBConnect backend activity logs section or that you are seeing it there, but not in your activity log for facebook.com? Unless you see a post in the Facebook list when testing with your Facebook user, the object/action are probably set up incorrectly and we would not recommend trying to get approval yet.

Can you also take screenshots of your 1) object and actions in the JFBConnect > Open Graph area, 2) the activity log in JFBConnect > Open Graph > Activity Logs and 3) your action from the Facebook application. Please attach it to this thread by uploading the images and then using the green arrow to attach it to your post.

-Melissa
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9 years 2 months ago #51361 by lyljov
Hi Melissa,

Thank you for the quick revert. Sorry for the confusion, I see it in JFB's activity log but not on facebook's activity log. Here are the screeshots you requested. I am the admin of the app, I got a different object/action approved using this same app but its facebook built-in. I am having problems for custom object/action.

Thank you so much!


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9 years 2 months ago #51362 by lyljov
Hi Melissa,

Thank you for the quick revert. Sorry for the confusion, I see it in JFB's activity log but not on facebook's activity log. Here are the screeshots you requested. I am the admin of the app, I got a different object/action approved using this same app but its facebook built-in. I am having problems for custom object/action.

Thank you so much!


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Support Specialist
9 years 2 months ago #51369 by mel
Here are my quick suggestions:

Your action
1. Your 'action' setting in JFBConnect looks incorrect. This should be check_out not Check Out.
2. Action Type should be manual in JFBConnect.
3. Try checking the explicitly shared action in both JFBConnect action and Facebook action.

Your object:
1. Facebook is picky with capitalization matters. In JFBConnect, please try changing from 'Raketeer' to 'raketeer'. You don't have a screenshot of the advanced options for your Facebook object, so unless you have changed it to be capitalized, you should use lowercase.

Try these changes and let me know if they help.

-Melissa
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9 years 2 months ago #51402 by lyljov
Works perfectly! Thank you so much!
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Support Specialist
9 years 2 months ago #51403 by mel
Great, glad that got it working :)

-Melissa
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