Topic-icon User Image not getting pulled from FB for Jomsocial

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Hi,

I've just started using your tool on my website www.thedeeninstitute.com

A user can signup/ login using their FB credentials fine using your plug in, but the tool does not pull their profile picture into the system. I purchased this tool assuming it would. Can anyone advise?

Many thanks
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Sorry! My bad!
I had not switched the "Social Profiles - JomSocial" plug in on! It now seems to be working. One think though. I logged back in with my test user and his picture did not up date from facebook. I only know its workign now as I've tested with various accounts. Any suggestions?
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10 years 6 months ago #38428 by alzander
Glad you got the plugin enabled and that seems to have helped things.

I logged back in with my test user and his picture did not up date from facebook. I only know its workign now as I've tested with various accounts. Any suggestions?

The avatar (and other profile data) will only import when the "Always Import Profile" setting is enabled. Otherwise, the information will only be imported on initial registration.

Beyond that, try clearing your browser cache to make sure the old avatar simply isn't being shown.

I'm not sure of any other reasons that the avatar wouldn't be imported, but if you're still having issues, just let me know.

Thanks,
Alex
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