Topic-icon Enabling JFBCSystem makes site just blank

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11 years 7 months ago - 11 years 7 months ago #27097 by catedh
Hi, I'm new user of JFBConnect.
I'm using Joomla 2.5 and latest FJBConnect. I follow the instruction during the installation using autotune.
After I Enabling System - JFBSystem my site completely blank. I set Error Reporting to Maximum and gives following error:
Strict Standards: Only variables should be assigned by reference in /home/fbcover/public_html/plugins/system/k2/k2.php on line 320

Fatal error: Class 'JFBCBaseFacebook' not found in /home/fbcover/public_html/administrator/components/com_jfbconnect/assets/facebook-api/facebook.php on line 45

How to fix this?
Thank you.


--
note: OMG. I'm sorry I write in wrong Topic. It should be in JFBConnect Joomla 2.5 Support
Can moderator move this thread? :(
Thank you
Last edit: 11 years 7 months ago by catedh.
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Support Specialist
11 years 7 months ago #27101 by alzander
Catur,
I'll move this thread to the Joomla 2.5 forum after posting. No worries about the location :)

As for your issue, that's not an issue we've seen before. Did the installation process go smoothly without any warnings or errors? Please try the following things to see if they can help you resolve the issue:
* Disable the JFBCSystem plugin and any profile plugins you enabled. I can see K2 was enabled, but make sure you disable any others as well.
* Re-install the JFBConnect component. You don't need to uninstall first.
* Try re-enabling *just* the JFBCSystem plugin

If you get the same error there, please try to go to the /administrator/components/com_jfbconnect/assets/facebook-api directory. See if there's a "base_facebook.php" file there. If so, open that file and just look at the text to make sure it's normal letters and no 'garbage' characters in there.

If that file looks right, let us know and we'll have to come up with other things to try. Not sure what's wrong, but we'll help you get to the bottom of it.

Thanks,
Alex
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11 years 7 months ago #27103 by catedh
Hi Alex. Thank you for fast response.
I did the instruction you gave. but still no luck for me.
in Easy Tune always came end like this:

JFBConnect Remote Error Check
Error: Could not fetch page. Server returned:
Error Code: 500 - Internal Server Error. The page could not be rendered
If you unsure why you are seeing this error, please contact us and we can help.

I'll try fresh install of joomla. I'll post how it's going.

Thank you Alex.
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11 years 7 months ago #27104 by catedh
Looks like installed and running smooth in new installation of Joomla 2.5.7
Maybe it had conflict plugins before i'm not sure.
Well, I will continue with this new fresh installation then. If I found wich one make the conflict I will report here.

Thank you Alex.
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Support Specialist
11 years 7 months ago #27119 by alzander
Catur,
Not sure what conflicting plugins could have caused the error you were seeing. The problem sounded like one of our files couldn't be found or read for some reason.

Either way, if you run into other issues or have any other questions, definitely let us know!

Thanks,
Alex
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11 years 7 months ago #27161 by catedh
Hi Alex.
I found the problem is I have another file "base_facebook.php" in my joomla directory. That's cause the blank page. :D
Ok. Hope not happen to anybody using JFBconnect.

Greatest and best support Extension I ever purchased.

Thank you Alex and all team.
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Support Specialist
11 years 7 months ago #27166 by alzander
Glad to hear that you figured that out. That definitely would have been an issue, and not something I would have guessed!

Should you need anything else, or run into other issues, just let us know!

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It's certainly not required, but very appreciated!
extensions.joomla.org/extensions/social-...ook-integration/7215

Best of luck,
Alex
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