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Support Specialist
12 years 2 months ago #20572 by alzander
Ahonaker,
Patrick and our support team also started discussing this in a new thread. I'm going to try bringing that back here so that the posts are consolidated into one thread (makes it easier to get everyone affected to help narrowing things down).

In the other thread, Patrick mentioned he was using Chrome and saw the problem. When he went to FireFox, the issue went away. Can you test with other browsers? Alternatively, if you have privacy settings in your browser set to be very restrictive (not accepting cookies, etc) or if you have other 3rd party addons meant for privacy, can you disable them and see if that helps?

Thanks,
Alex
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12 years 2 months ago #20573 by patmcn
It does seem to be Chrome specific. I am going to try to use Firefox more..
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12 years 2 months ago #20574 by patmcn
my entire website looks screwed up in IE9
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12 years 2 months ago #20580 by ahonaker
Alex,

I use Safari and had tried both Mobile Safari as well as Firefox with the same results. After your post, I fiddled with some of the cookie and other settings but didn't get anywhere.
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Support Specialist
12 years 2 months ago #20594 by alzander
Patrick,
Your site in IE is definitely different looking. The template itself seems to be detecting the browser and behaving very differently. The module widths seem dependent on the width of the window of the browser on page load.. if I make it narrow, the module widths are narrow too.. if the browser window is really wide, the modules will stretch. Not sure what your template is doing, but I can't imagine it's related to JFBConnect at all.

ahonaker,
Can you try with a different computer (sounds like you may have with Mobile Safari) and also a different Facebook user to see if it's a privacy setting within Facebook possibly?

Not sure what's going on, but we'd love to help both of you get to the bottom of it. Unfortunately, since we can't recreate it, it's a bit difficult to fix.

Thanks for the information and patience, we're definitely trying to get to the bottom of it!
Alex
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12 years 2 months ago #20610 by patmcn
I fixed the error in IE. Everything looks fine in IE, FF and CX now..
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12 years 2 months ago #20613 by ahonaker
Thanks for the help Alex.

I have tried multiple computers (Mac and Windows) and mobile devices with the same results. I've also tried a couple of different Facebook accounts. Add this to the different browsers I've tried. All combinations with the same results.
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Support Specialist
12 years 2 months ago #20633 by alzander
Patrick,
Glad you fixed the IE issues. Assuming it wasn't JFBConnect related, but if it was, definitely let us know.

ahonaker,
I see what your issue is now. It's different than Patrick's, but when he talked about his issue in this thread, I thought they were related. Re-reading your problem and actually setting up the Facebook demo site, I see that there is a proper listing of about 5 articles, but each article says "Login". The reason for that is because it looks like you don't have the Open Graph features of JFBConnect enabled. Open Graph lets you describe each page of your site to Facebook. Since your site is restricted, Facebook is unable to see the actual page and is always redirected to the Login page.. once there, it scans the page and uses the title, description and image from that page (the Login page). With Open Graph, it will be able to see info about a page as a logged in user is viewing it.

Once you enable Open Graph, it may take up to 5 days for the recommendations to correct themselves, so give it time. Hope that explanation helps.

Patrick,
Your issue of the Activity Module having the actual Facebook Login button at the top is still unknown, and now just unique to your site. I've mentioned it before, but don't think you've let me know how it's gone.. can you please try configuring the Activity module on the Facebook demo site and see if it has the Login button on it:
developers.facebook.com/docs/reference/plugins/activity/

Thanks,
Alex
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12 years 2 months ago #20634 by iveth
Ok, I have the same problem the facebook fan module does not show the facebook activity feed!! it only show faces what is the solution in the end....
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12 years 2 months ago #20647 by ahonaker
Thanks very much Alex,

Your explanation makes sense to me. I've enabled Open Graph, and will hopefully see the changes in a few days as you say. Keeping my fingers crossed.....
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