Log in | Register
  1. Forum
  3. Discontinued Products
  5. JFBConnect Joomla 1.5 Support (CLOSED)
  7. jfbconnect white screen no redirect
× Joomla Facebook Connect support forum

Topic-icon jfbconnect white screen no redirect

Support Specialist
13 years 1 month ago #8434 by alzander
Altious,
We've tried to replicate the error, and we're simply unable to. To test we setup a test environment with ImageMagick installed, but not compiled into PHP. Then, we configured JomSocial with the path to the ImageMagick executables, as you indicated above. We hadn't tested this specific configuration in a while, which is why it took so long to get an answer to you. However, everything went fine for us. The versions we used were:
Joomla - 1.5.22
JomSocial - 2.0.6
PHP - 5.3.1
ImageMagick - 6.6.8-1

The PHP and ImageMagick are likely newer versions than you're using, but that shouldn't be the cause of your problem (or for it working for us). From here, we'd need to actually test on your site to compare what's different between your configuration and ours. If you could, please private message us some super admin credentials to use to get into your site. You can PM me by clicking the arrow (<---) under my name and hitting the mail icon.

Once in, we'll hopefully be able to narrow down the problem quickly.

Thanks!
The topic has been locked.
Active Subscriptions:

None
13 years 1 month ago #8453 by altious
sent login info
any news?
The topic has been locked.
Support Specialist
13 years 1 month ago #8459 by alzander
Altious,
Thanks for the login info. We just tested a bit on your site, and plan to continue. The main issue we're running into is that we're seeing a "OAuth Failure" warning on the Login/Registration page. We turned on "Display Facebook API Errors on Front-End" to see that error. Can you test logging in now, and see if you get the same error? If so, that's where the problem is coming from.. basically, there's not connection between your site and Facebook to get the user's information.

Please test it out and see if you get that error, or something else on the registration page. In general, at the top, it should say "Welcome <yourname>!", but right now it's just "Welcome !", which indicates the bad communication.

We're looking into the OAuth 2.0 error that's appearing. It crops up periodically and can be either because your application is still new (in Facebook's eyes) or a caching problem with the browser not storing the session cookie properly. If it's experienced in multiple places, it indicates more of a configuration issue though.

Finally, can you check the following setting sin your Facebook application:
Mobile Tab - Application is set as "HTML5/mobile web" NOT "native"
In the Advanced Tab - All settings are disabled
In advanced, there are a few that can be disabled, but for now, try with all disabled and see what happens.

Let us know what you find, and we'll investigate if there's anything we can do on our end about the OAuth error. Again, if you're not having that error, let us know so we can focus somewhere else.. it may just be a transient issue.

Thanks
The topic has been locked.
Active Subscriptions:

None
13 years 4 days ago #10011 by coolweb
i'm also having this problem
The topic has been locked.
Active Subscriptions:

None
13 years 4 days ago #10014 by coolweb
When login in with facebook button

Using imagemagick on jomsocial
1) i get a blank page
2) doing an history back it does log me in
3) it doesn't update the avatar on my profile, it even removes the existing one
4) it doesn't post the wellcome message to my wall

When i don't put the image magick path url on jomsocial
1) I don't get the blank page
2)It logs me in but doesn't updated my avatar on jomsocial
3) It does post the welcome message to my facebook wall

Warning: getimagesize(/var/www/tmp/jfbc_100001280843324pic_tmp.jpg): failed to open stream: No such file or directory in /var/www/components/com_community/helpers/image.php on line 199 Fatal error: Uncaught exception 'ImagickException' with message 'Unable to read the file: /var/www/tmp/jfbc_100001280843324pic_tmp.jpg' in /var/www/components/com_community/helpers/image.php:232 Stack trace: #0 /var/www/components/com_community/helpers/image.php(232): Imagick->readimage('/var/www/tmp/jf...') #1 /var/www/components/com_community/helpers/image.php(707): CImageHelper::createThumb('/var/www/tmp/jf...', '/var/www/images...', 'image/jpg', 64, 64) #2 /var/www/plugins/jfbcprofiles/jomsocial.php(334): cImageCreateThumb('/var/www/tmp/jf...', '/var/www/images...', 'image/jpg') #3 /var/www/components/com_jfbconnect/libraries/profile.php(351): plgJFBCProfilesJomsocial->updateAvatar('jfbc_1000012808...', '270') #4 /var/www/components/com_jfbconnect/libraries/profile.php(121): JFBConnectProfileLibrary->migrateFBAvatarToProfile() #5 /var/www/plugins/jfbcprofiles/jomsocial.php(87): JFBConnectProfileLibrary->importFBProfile() #6 /var/www/plugins/jfbcprofiles/jomsocial.php(72): plgJFBCProfilesJomsocial->importFBProfile() #7 in /var/www/components/com_community/helpers/image.php on line 232
The topic has been locked.
Support Specialist
13 years 3 days ago #10032 by alzander
Can you let us know the versions of JomSocial, JFBConnect, and JomSocial profile plugin you're using? That will help us diagnose the problem a little more.

As for the first set of things you mention (with ImageMagick enabled), does the white page have any error or message on it like the 2nd test did? If not, can you make sure that Error Reporting is set to Maximum in the Global Configuration area and try again to see what error you're getting?

Finally, are you using any type of Remote Storage in JomSocial, like Amazon's cloud to store the images?

Thanks for the info, and we'll help you get to the bottom of it!
The topic has been locked.
Active Subscriptions:

None
13 years 3 days ago #10038 by coolweb
The errors are there when i enable imagick on jomsocial with error reporting set to maximum, to solve this issue i'm tring to reinstall imagemagick with all possible delegates. Yes I have amazon s3 storage enabled
The topic has been locked.
Support Specialist
13 years 1 day ago #10058 by alzander
Coolweb,
I think the issue is likely because of the cloud storage. We tested that ability a while ago, and it worked, but we had a report recently that with that enabled, things didn't work as expected. That user ultimately chose to not store the avatars on Amazon (for a few other reasons), so we didn't investigate too much further.

Let us know if the installation of ImageMagick helps, and if not, and you still want to use the S3 storage, we can try to investigate the issue further. It may not be an immediate answer though, just so you know.

Thanks,
Alex
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect Joomla 1.5 Support (CLOSED)
  7. jfbconnect white screen no redirect
From the Blog
Facebook | Twitter | LinkedIn | Blog RSS