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Topic-icon Login button not working

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13 years 2 months ago #7964 by fb_905870441
Hello Alex,

A few days ago I started having trouble logging in using JFBConnect. I chalked it up to being in a virtualized Linux environment, (it worked fine in windows) but now my new customer contact is having trouble too. She is using windows, and had never logged into the site until yesterday.

The symptoms: after clicking the login button, the page simply reloads, and the user is not logged in. There are no js errors (aside from a security warning from facebook, but I read it has no bearing on the problem). It works on some computers, especially if the user had logged on before.

What may be going on? The site is consalud.signalis.cl

Bernardo.
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13 years 2 months ago #7976 by spandey
Replied by spandey on topic Login button not working
Hi,

I think i am also having the same issue. Website link is www.tag-india.in If i use facebook login button it does not seem to work. If i use register for this site link, i see user being added but nothing else happens. I am not even able to login with the user just registered. All i am looking for is following functionality.

1. If a user is logged into facebook he should be able to log into our site using facebook account by allowing us to access his profile data based on which a joomla user is also created.

2. If a joomla user is logged into our site and he logs into facebook we should pop a request to link accounts.

I am also attaching image files that should help you understand the functionality, configuration and errors if any.

Regards
Shashank
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13 years 2 months ago #7977 by spandey
Replied by spandey on topic Login button not working
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13 years 2 months ago #7995 by alzander
Replied by alzander on topic Login button not working
Bernardo,
Check your plugins. Some of the plugins are required for registering, but can actually be disabled when a user's simply logging in (depending on your configuration).

My guess is that, somehow either the JFBConnect User or Authentication plugins are disabled. Also, check to make sure the ordering of the User plugins is correct (Joomla has a lower number than the JFBConnect one). Finally, if none of that helps, try the following:
1) Set the JFBConnect Authentication plugin ordering to -100 (making it the very first plugin to fire during authentication)
2) Set the Joomla User plugin to -100 and the JFBConnect User plugin to -99. This will guarantee that these fire in order, and are the first ones to fire.
The above makes sure that if you have some other authentication or user plugins that are causing issues, that they'll cause those issues after JFBConnect is done.

As always, if that doesn't help, let us know.

Spandey,
Your issue sounds different on the face of it, because it sounds like the Login With Facebook button isn't registering users at all. Clicking the "Register for this Site" link simply runs the user through the normal Joomla registration process. So, the fact that that works, doesn't really tell us much. However, even though it's different, I'd recommend the exact same steps as above.
Additionally, I notice you are using the Share button on your site. That button uses Facebook's old library which is incompatible with their new one (which we use). You will need to disable this button to prevent issues with Facebook Connect. For more information, see:
www.sourcecoast.com/extensions/jfbconnec...tions#share-conflict

Both of your requests are built into JFBConnect, once we get beyond the issues you're having. The only difference is that we don't do a pop-up for users that are logged into the site already, but bring them to another page. Just so you know.

You're pictures look fine, so I'd recommend disabling the share button and doing step #2 above.

Sorry for the delay, to both of you, but we'll figure out the problem!
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13 years 2 months ago #8010 by spandey
Replied by spandey on topic Login button not working
Hi Alex,

Thanks for your reply. I found out the issue. Everything is fine just one issue. There is compatability issue with rockettheme. JFBConnect doesn't work in popup module. I think you might keep it at the back of your mind so that same issue can be of help to anyone else if the face it.

I really want to congratulate your complete team for the excellent effort support and such a great component. Exactly what i was looking for. Next issue that i am working on is rokBridge. The moment i enable rokbridge jfbconnect stops working. Infact joomla login stops working. Any solutions yet? Is Jfusion a good substitute?

--Best
Shashank
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13 years 2 months ago #8019 by alzander
Replied by alzander on topic Login button not working
Glad you found your problem. Yes, the RokBox issue is a known. It's something we've worked on in the past, but haven't figured out a solution for. Basically, RokBox won't let any Javascript fire that's in the pop-up (not just JFBConnect).

Regarding RokBridge, we've heard of a few users getting it to work properly with JFBConnect, but other cases where it doesn't. We haven't done enough investigation into it to explain what the conflict is. However, if it's not working with Joomla registration, that's definitely not good. jFusion, we think from our limited experience with both, is a better implementation.. but can still be tricky. As a disclaimer, the last time we used jFusion was over a year ago.. so no clue what state it's currently in.

With our 3.2 release (later this month), we're finally removing the requirement for the ordering of the JFBConnect user plugin, and that will hopefully clear up a few issues that have cropped up between integration with JFBConnect and some other user management components (like Rok/jFusion), but haven't tested that theory yet.

Finally, thanks for the positive feedback. We love to hear it :) After we get your issues solved, if you'd like to vote or review JFBConnect on the Joomla Extension Directory, we'd appreciate it. It's certainly not required though:
extensions.joomla.org/extensions/social-...ook-integration/7215

Good luck!
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13 years 2 months ago #8111 by fb_905870441
OK, it turns out that we also had a rokbox install and that was causing trouble. It seems to be working now.

Anothe problem we discovered is that the login button does not show properly in IE - it only shows when the button code is loaded from cache. This means that fresh visitors cannot login, and they have to reload the page to see it.

PS: do you know how long it takes for Joomla extensions reviews to be published? I submitted a (glowing) review and hasn't made it yet.
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13 years 2 months ago #8117 by alzander
Replied by alzander on topic Login button not working
Awesome, glad you figured out part of the issue!

As for the IE thing, can't say I've heard of that at all. I'm sure you've sent it dozens of times, but can you send a link to the page that's having that issue? I looked quickly through some old posts and could see it. Obviously, that's not the right behavior, and we'll do what we can to fix it. Do you have any special caching on your site, or are you talking about the normal IE cache? If you clear the IE cache and hit the page, do you see it missing again, on the first load.. if not, is there some other reliable way for us to recreate it?

Also, do you see it on this site? We (on this site and others) have used Joomla's internal caching and some Joomla optimizers (compress JS, etc) without seeing this issue.. but maybe we missed something.

Finally, regarding reviews, they generally take anywhere from 10-20 days to post, depending on the JED teams backlog of extensions and reviews to approve. Definitely appreciate you posting one. Thank you!
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13 years 2 months ago #8118 by fb_905870441
I do not see this problem elsewhere. The site is consalud.signalis.cl. Hope you can take a look.

My browser is IE 8 (build 8.0.7600.16385, to be exact).

Regards,
Bernardo.
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13 years 2 months ago #8134 by alzander
Replied by alzander on topic Login button not working
Hey Bernardo,
I see you're still using v3.0.x of JFBConnect. That's fine, so don't worry, not going to force you to upgrade.

I'm going to email you the v3.0.x version of the JFBCSystem plugin. In 3.1, this plugin becomes required and does a lot of stuff, but in 3.0, it served one purpose.. to fix the bug I think you're having. Please install and publish it. Hopefully it will fix your issue. If not, let us know and we'll figure something else out!
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