First off, sorry for the delay. I missed your first post, which doesn't happen often, but unfortunately does happen. We generally try to get to all posts within a few hours and almost never more than 24 hours. It mainly depends on our load, severity of question, and amount of investigation that is needed to get a good response. We definitely failed on this one, but let's try to get you going as best we can.
As for your issues, it sounds like the main one is that the CB User isn't getting their profile imported. That usually is caused by the required fields not having a 'mapping' setup for them, but there are a few other odd causes for this issue as well. It sounds like you're in one of the extra cases, and we'd need to investigate some more. We have another Community Builder profile plugin that we've used on a few user's sites with good results, but it hasn't been tested as thoroughly as we want before a full release. Would it be possible to get access to the admin area of your site to investigate the issue further? We may install the new plugin on your site to check if it fixes the issue as well, which would mean we should be able to get you going pretty soon.
If so, please Private Message us a set of Super Admin credentials. You can PM me by clicking the arrow under my picture (<
) and hitting the mail icon.
If that doesn't work, let us know, and we can suggest a few minor/easy code changes to make to our files and some other things to debug to see where the problem lies.
Thanks, and sorry again for the delay. As always, we have a 30-day money back guarantee. Should we not be able to help you, please feel free to request a refund.
Alex