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Topic-icon No more staus update

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15 years 1 month ago #9822 by fb_1071643938
I'm very happy with the application but for some (to me) mysterious reason no more status update is being published on wall.
I've checked all settings and everything seems to be correct.
Could you check www.aloysiusdance.com
Many thanks for your help.
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Support Specialist
15 years 1 month ago #9826 by alzander
Replied by alzander on topic No more staus update
Alessandro,
There's a few reasons this could be happening. Additionally, another user just posted that they just subscribed and aren't seeing posts. When we test, it's working for us, but it's possible (though unlikely) there's been a change on Facebook's part that's causing issues for some users.

I just registered on the site and got the message below. I'm not seeing any updates on login, if I should be:
Sono tornato su Aloysius Dance!!

Things to check:
* If you have "Automatically Log Facebook Users In", try disabling that and logging in. We were notified of a bug last week that can cause login posts not to occur with this setting. It's with a few other settings enabled as well, but this is a good test to see if it's affecting you.
* Change the login message so that it's different than the registration message. Facebook can prevent duplicate messages from being posted, so if the 'new' message is the same as the last message on the user's wall, it may not show up for that reason.
* Make sure you've approved the application, and given permissions rights (likely the case since my registration worked)

Hope that helps get you started, but definitely let us know if you continue to see issues.
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15 years 4 weeks ago #9841 by fb_1071643938
Replied by fb_1071643938 on topic No more staus update
Many thanks for your reply.

Disabling "Automatically Log Facebook Users In" apparently solved the problem and I get wall notification. This does not happen though if I add a picture URL. Should the image have an exact fortmat (width, height)?
I tried alsog to change the path but did not solve the problem.
Any idea?

Thanks in advance.
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Support Specialist
15 years 4 weeks ago #9863 by alzander
Replied by alzander on topic No more staus update
Alessandro,
I've been looking around, and I can't find any information on the dimension requirements for pictures for a wall post.. however, I'm sure there are some. For the Open Graph tags (describing your page), the requirements are:

The image must be at least 50px by 50px and have a maximum aspect ratio of 3:1. We support PNG, JPEG and GIF formats.


You may want to make sure you fit within these guidelines, and see if that works for you. Please let us know if this helps, or doesn't, and we'll see what we can do.

Thanks,
Alex
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Support Specialist
15 years 4 weeks ago #9866 by alzander
Replied by alzander on topic No more staus update
Alessandro,
Another user reported yesterday that his images stopped working, and I posted the following in his thread. You may want to check it out, as there may be something in there to fix your issue as well. Ultimately, he fixed his problem by updating/fixing the path to his image:
www.sourcecoast.com/forums/topic?id=2135&p=1#p9837

Hope this helps!
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