Password Reset- no email sent

Can you post the relative (not including the domain name) that the password reset link tries to go to? To get where it's trying to go, right click on the link and use the 'Copy Link Address' option.

Also, a good comparison point would be to enable the standard Joomla mod_login module to check if it tries to go to the same, or different, password reset page.

Finally, one thing to check is the "Registration Component" setting in the SCLogin module parameters. That can be set to things like Joomla, Community Builder, EasySocial. Please make sure it's set to the right extension that you use for user management. If not set to Joomla, try setting it to 'Joomla' as well to see if that works.

Let us know and we'll gladly investigate if there's a possible issue.

Thanks,
Alex

The forgot password link is generated by Joomla. The module 'asks' Joomla what the correct link is for index.php?option=com_users&view=reset, and Joomla will return an SEF or non-SEF version and will append the correct Itemid to the URL based on your menu structure.

As noted above, I'd try the Joomla login module to see if the forgot password link there is incorrect as well. That will help narrow things down very quickly.

The other thing to investigate is going into the Menu Manager in Joomla and finding out what menu item is at ID 435.

Now, rereading it, I'm also confused by your first message:

When a user enters their email to reset their password the page just reloads and no password is sent.

So you're saying the link does work and it brings the user to a page that has a reset email field, but that page just doesn't work? Does the page look identical if you take off the &Itemid=435 or are they different looking pages? If they look different, then that seems like some other extension that's at Menu ID 435 has it's own password reset feature that isn't working.

Lots of questions, I know, but hopefully something above helps narrow things down.

Thanks,
Alex

What you did was correct, I think When asking Joomla for the best link to any component, at first, it will search for a matching menu item with the same URL. If none is found, it links to your home page.

Normally though, the Itemid is used to determine what modules should display on the page and such. There's no normal reason that the home page Itemid would prevent the form submission *unless* there's something running on the home page that is conflicting with the reset password form. I don't know what that could be, and it's definitely perplexing, but it sounds like you're working, so I wouldn't worry about it unless other similar issues start cropping up.

Glad we could... help?

Thanks,
Alex