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Apr-17-18 18:30:22
Topic: GDPR
Any issue to be compliant with GDPR
Category: JFBConnect

perfect
thank you
stefano

Apr-15-18 15:50:08
Topic: GDPR
Any issue to be compliant with GDPR
Category: JFBConnect

Hello,
we need to be compliant with privacy rules of GDPR in EU.

We choose to use
https://storejextensions.org/extensions/gdpr.html

I don't know if also in your sw we need to manage something
thanks
stefano

Feb-11-18 17:35:50
Errore after update to v7.2.4
Category: JFBConnect

Thank you Alex.
will see the next time.
thanks
stefano

Feb-09-18 10:07:13
Errore after update to v7.2.4
Category: JFBConnect

after update is appeared single page asking to run autotune
I clicked blue button and appeared error 500 - and stop all site (be and fe)
restore the file and work again

later I try in several manner to update again and at the end has worked
(clean cache several time server, browser - disable plugin, install by file, etc.)

anyway I will see the next time
thank you
stefano

Feb-07-18 18:33:34
Errore after update to v7.2.4
Category: JFBConnect

for you info
just after the first update is appeared the single page with Run Autotune
I clicked in blue button, than appeared error 500
for your info

Feb-07-18 18:28:45
Errore after update to v7.2.4
Category: JFBConnect

yes, sorry
we just update to Joomla! 3.8.5

we get error both in FE and BE
we tried to disable plugin by DB, no fix
so we restore the backup file and then install again the update v7.2.4
so was ok - run auto and works again

I don't know, but it was happen also last time (with other update)
on update somethings goes wrong the first time

now is ok

thank you
stefano

Feb-07-18 15:58:37
Errore after update to v7.2.4
Category: JFBConnect

Hello,
after update to v7.2.4 we get  HTTP ERROR 500

https://www.mammacult.com

Now we restored file on our site (and restore the operations), but in order to install the update we are worries to face some issue again
please help us to understand

thank you
stefano

Oct-11-17 15:01:24
HTTP ERROR 500
Category: JFBConnect

yes... good news...

thank you for suggestions
I hope now not anymore issues...
stefano

Oct-11-17 14:25:14
HTTP ERROR 500
Category: JFBConnect

finally after several attempts we installed and now running JFBConnect 7.2.2 without lost previous setting...

we got some times again error 500 on popup, but now seems to works...
now we try also a Autotune and will see...

thank you for you support

stefano

Oct-11-17 14:16:40
HTTP ERROR 500
Category: JFBConnect

we have 3.8.1, but until upgrade JFBConnect we didn't had error 500
in any case we have backup of file (no problem) but we would like avoid to restore all the site, can upi suggest in case which file or directory need to restore?
About DB restoring is worst, because we have customer with o-commerce order, so with backup we LOST orders...
Can you suggest in case which db table we have to recover?
Or can send credential (also ftp and db access) and you can tray to help us...

thank you
stefano

Oct-11-17 06:48:28
HTTP ERROR 500
Category: JFBConnect

Hello,
when we installed the update from Joomla Update we have got page to run Autotune, but getting error 500
than all site was on error 500 (also frontend) and the user and authentication plugins was disable.

To recover we tried to disable all JFBConnect on db directly, than clear the administrator cache and modify name of directory in
/public_html/administrator/components/com_jfbconnect
to
/public_html/administrator/components/_com_jfbconnect

so the site come back again.

Later we renamed the component directory (from _com_jfbconnect to com_jfbconnect) and try to able the component in the db with all other plugin disable.
The administrator menu of JFBConnect was return, but clicking on any of them got the 500 error (all the other admin was ok).
So we tried to update again but got the 500 error (but this time on popup).
We tried also with JFBConnect 7.2.1 (you sent) but still some error 500 with popup.
We tried again with JFBConnect 7.2.2, still error 500 with popup

Now we have not social login in our site...

We can provide you the access.
Thank you,
stefano

Oct-10-17 19:44:17
HTTP ERROR 500
Category: JFBConnect

In case please provide us previous version to install (to avoid us to restore the entire site and db... please...)
It is very urgent... now we have not anymore social login access and several our customer use it to logging...

thank you

Oct-10-17 19:22:04
HTTP ERROR 500
Category: JFBConnect

after update we cannot anymore able to access in administrator of jfbconnect and disappeared social login on the front-end of our site

.../administrator/index.php?option=com_jfbconnect

please help us...
thanks
stefano

Feb-09-17 08:58:12
Collect on GA events of Social Login
Category: JFBConnect

Hi Alex,
thank you for your answer.
May be we use your suggestion, but of course make modification at your code (in case of update, etc.) is not for us the best.
But I can understand.

Of course if in your plan is to add this kind of features in your component, for us could be useful.

Of course now every business look at "metrics"...
Thank you,
stefano

Feb-07-17 10:51:34
Collect on GA events of Social Login
Category: JFBConnect

We have already a tag that report ALL button Click on the web.
Of course are a lot.
We also check button related to social login, but if you have some document or indication about what is better track could be useful for us.
Thank you in advance.
Stefano

Feb-07-17 03:52:58
Collect on GA events of Social Login
Category: JFBConnect

Hi,
yes we already set the GA library and also we use Google Tag Manager.
We would like to track, may be as Events on GA, the login and logout with Social events (FB and Google in our case).
Our aims is to collect data on GA about login, time session and type of social used.
I guess that you can implement this in your sw (may be in new release) or in case provide us with some support to configure Tag Manager to intercept these kind of events on your sw.

Thank you in advance.
Stefano

Feb-06-17 11:35:17
Collect on GA events of Social Login
Category: JFBConnect

Hi,
could be useful to track on GA the Social Login Events (no with user detail, but only the events) and tracking the behaviours, ie e-commerce activities or others.
Any suggestions?
Do you have any plugin or some other like tracking of Like (as I have see on configuration)
We could be use Google Tag Manager to add some TAG, but we need your support to understand how to configure Tag Manager.
Thank you,
Stefano

Dec-29-16 04:03:47
HTTP ERROR 500 after login
Category: JFBConnect

Thank you very much.
It's fine.
Happy new year...
stefano

Dec-24-16 01:42:36
HTTP ERROR 500 after login
Category: JFBConnect

Great,
well done...
thank you.

We quickly tested and is ok (FB, G+, credential - IT and EN).
To replicate on test site, which file a have to copy?
thank you,
stefano

ps:
1)
even if on our test http://mammacult.crealab.com/ is WORKING...
very strange...
may be due to is not www?

2)
let me know when I can I disable your credential's access

Dec-23-16 01:45:50
HTTP ERROR 500 after login
Category: JFBConnect

Alex & Melissa,
thank you very much...

Let me know if I can help in some way...
tks,
stefano

Dec-22-16 01:35:00
HTTP ERROR 500 after login
Category: JFBConnect

Sorry,
I thought sent... yesterday, some my mistake on composing...
just send now on PM
stefano

Dec-22-16 01:30:26
HTTP ERROR 500 after login
Category: JFBConnect

Hi,
I sent ftp to Melissa, resend to you...
Forget about SEF
stefano

Dec-21-16 11:53:36
HTTP ERROR 500 after login
Category: JFBConnect

Melissa,
in my several test, if I well remember... I used also the old SEF form with www.mammacult/it/component...
(not with index.php?option=com_jfbconnect&task=authenticate.callback&provider=google)
and should be works (in FB dev config of course need to put url it and en)

in any case should be better to resolve with index.php?option=com_jfbconnect...
I hope you have success...
stefano

Dec-21-16 11:39:13
HTTP ERROR 500 after login
Category: JFBConnect

Hi Melissa,
very strange... even because the test site is the copy of production site...
just in case I can provide to you also the credential of test site.

I sent in PM the ftp access, let me know if works.

Thank you in advance for your support, let me know if I can useful in some case.

Tks,
stefano

Dec-21-16 04:03:52
HTTP ERROR 500 after login
Category: JFBConnect

FYI:
- all our test made without JCH Optimize Pro enable
- now we enabled again (for customer's experience) - feel you free to disable for you test

thanks,
stefano

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