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Feb-18-18 13:46:07
Category: JFBConnect

We've received contact us submissions since your post. Please feel free to try again or send us a private message if you don't want your issue posted on the forums. (Use the envelope icon under our avatar in this thread to send the PM).

-Melissa

Feb-17-18 22:18:00
Topic: Error
Error
Category: JFBConnect

Thanks for finding our typo. It's all fixed now.

-Melissa

Feb-16-18 16:00:34
I just noticed the LinkedIn Social share counts have disappeared. Could you let me know how to...
Category: JFBConnect

Yes, it looks like they've followed suit to other social networks and removed the share count permanently. There's a new notice now on the LinkedIn developer page that was not there previously. It brings you to this new blog post regarding the count.

-Melissa

No worries. Glad you were able to find the issue and resolve it current/smile

-Melissa

To add specific Open Graph tags via JFBConnect, you would use the following format

{SCOpenGraph og:type=video.other}
{SCOpenGraph og:url=FULL/PATH/TO/VIDEO/URL}
{SCOpenGraph og:title=Sample Video Title}
{SCOpenGraph og:image=https://s-static.ak.fbcdn.net/images/devsite/attachment_blank.png}

* Ignore app_id. JFBConnect sets this automatically

After setting the Open Graph tags for the page to use type of video.other, the click of the JFBCShare button should share the video. Facebook wants you to share a page and they will generate the appropriate video preview, etc. To add the button, it should just be in with 1) another easytag {JFBCShare} or {JFBCShare href=FULL/PATH} or 2)the SCSocialWidget module

If you scroll to the bottom of the FB video tags documentation, there are additional tags you can set for the size of the video and other options.

Also, as you update the Open Graph tags on the page, please use the Facebook Sharing Debugger to re-scrape your pages to get the changes to take effect.

-Melissa

This functionality was removed by Facebook on February 5th, 2018. It's not clear on the Facebook social plugins page or the Graph API changelog that it was removed, but I found it on a blog post: https://developers.facebook.com/blog/po … offerings/

I will be removing the widget for the next version of JFBConnect.

-Melissa

Feb-14-18 15:55:31
Cannot see image while sharing Joomla article via Twitter
Category: JFBConnect

1. Can you try creating the object? This would help to address the description as well.

2. Enable the Social Toolbar setting in the JFBConnect > Configuration > General area. Then log in as an admin on the front-end and click the Social Meta button. Let me know what any row values for twitter:description or og:description that show up in that list.

3. If those don't help, you can send me a PM with superadmin credentials. I might need to poke around in your backend to check out your settings/plugins.

-Melissa

All social networks use the exact URL to track share/like counts. This includes the http/https scheme. When your URLs changed from http:// to https://, that changed the URL, which is why your counts reset to 0. The old counts are still intact on the http:// URLs. What you can do is set the "Force Scheme" setting in the JFBConnect -> Configuration area to "http://". That will make all sharing features use the http:// URL. Your site should still redirect the user to https:// though and you'll keep the original sharing counts from before the switch.

-Melissa

What version of JFBConnect are you using? I did make some bug fixes in the latest release regarding Open Graph tags. If you have not upgraded yet, I would suggest that you try this first. If you have, well, then that's a problem that I probably introduced...

* If you log in as an admin on the front-end and have the Social Toolbar enabled (from the setting in the JFBConnect backend > Configuration > General area), can you pull up the "Social Meta" panel. This will tell us what tags JFBConnect is trying to set and if any are ignored.
* Could you let me know the specific SCOpenGraph easy-tag that you're using and I will try to add it to my test site to reproduce the issue?

-Melissa

Feb-13-18 02:42:24
Cannot see image while sharing Joomla article via Twitter
Category: JFBConnect

The twitter:description tag on your page is using the text from the meta description of the page, not the article text. Could you try creating the object in the backend and see if the description is updated properly?

-Melissa

Feb-12-18 16:24:06
Cannot see image while sharing Joomla article via Twitter
Category: JFBConnect

Could you give me a specific URL? I'd like to look at the tags on the page. If those look correct, then I'd run it through the Twitter Card validator.

Feb-12-18 14:56:33
Cannot see image while sharing Joomla article via Twitter
Category: JFBConnect

In order for that first image to be set in the Twitter Card for the article, the twitter:image tag needs to be set correctly on that page. The easiest way for you to do this is 1) enable the 'Open Graph - Content' plugin. JFBConnect will then automatically pick the first image of the article for the Open Graph / Twitter tags. If you want further control of where to pull the image or description from, I would suggest you create an object in the JFBConnect backend > Social Meta > Objects area for your articles.

Also, please make sure in JFBConnect backend > Social Meta > Configuration that you have the Twitter Cards setting enabled.

Once the tags are shared correctly, then anything shared to Twitter should show the correct image/description preview. However, if this is unclear or you're having problems setting it up after following the above steps, let us know.

-Melissa

Feb-12-18 14:52:13
Category: JFBConnect

I looked at your URL for that article on the Facebook Sharing Debugger. Just looking at it initially, the last scrape was 2 hours ago and the 404 title was on the preview (as you're seeing in your screenshot). However, I then re-scraped the page and the preview was updated to a correct title and description.

This shows that the Open Graph tags are correctly set on the page now by JFBConnect. I believe the problem is probably either of the following two - At the time you shared the article either a) Facebook couldn't connect to your site b) the article was not yet published / public so Facebook couldn't retrieve the correct tags.

-Melissa

Feb-09-18 15:20:00
Worried that the image information added to article via Easy Tags may no longer be honored.
Category: JFBConnect

The bug from that thread was introduced in 7.2.2 or 7.2.3 (don't remember which exactly) and specifically dealt with the Open Graph objects not being correctly matched for a given article that was being loaded. It was one line of code to fix that bug but shouldn't affect the easy-tags.

I also did make changes for how twitter:description and twitter:title were generated, as you pointed out in your other thread that they were duplicated. I ran those against our automated tests and added new test to check that duplicates aren't created.

From those two changes, I think you should be good to upgrade to 7.2.4. We always recommend backing up first, though, just in case.

-Melissa

Feb-07-18 18:05:30
I finally upgraded to the latest Joomla and the latest JFBConnect and new articles are now share...
Category: JFBConnect

Great news! Thank you for letting us know. Sorry we hadn't gotten back to your previous post, as we were working on the bug fix release. I put in some fixes to the Open Graph tags for some bugs that were introduced recently.

-Melissa

Feb-05-18 04:12:45
You have provided an interface for including a lot of the Open Graph data, but I would like to...
Category: JFBConnect

I have the new changes running against my automated test suite right now. We'll be doing a new release in the next day or two, so it should be included.

-Melissa

Feb-05-18 04:09:39
Error on page, but module still works.

Glad I could help.

-Melissa

Feb-05-18 02:43:19
You have provided an interface for including a lot of the Open Graph data, but I would like to...
Category: JFBConnect

The results in View Source are, except as you can see I am getting two twitter:descriptions, One generated from the description=... key and one generated from the twitter:description=... key. Everything else is OK.

It looks like the inclusion of two twitter:description tags is a bug in our code that you've found. I'm looking into how to fix this now. Alex is working on another critical bug for Joomla 3.8.4 support that we're probably going to have to put a bug fix release for. I'll try to wrap it into that release if I can do the changes quickly.

-Melissa

Feb-05-18 00:08:16
Error on page, but module still works.

The code at that location is checking for two factor authentication. If you have a plugin enabled in the 'twofactorauth' group, please edit it, pick a selection for the 'Site Section' group and then Save & Close. Does this resolve the error?

-Melissa

Jan-29-18 14:00:48
I finally upgraded to the latest Joomla and the latest JFBConnect and new articles are now share...
Category: JFBConnect

I see. You can re-enable the 'Open Graph - Content' plugin and then create an object in the JFBConnect > Social Meta > Objects area for articles. In the object, you can specify that the description is taken from the meta description instead of article text. If you've previously just enabled the plugin, but had not created an object, then JFBConnect tries to use the article text by default.

Jan-28-18 02:45:44
I finally upgraded to the latest Joomla and the latest JFBConnect and new articles are now share...
Category: JFBConnect

If I go to that page, it brings me to https://www.deepershades.net/dsoh-shows … -song.html which has no og:image tag on the page, hence the error. Alex only mentioned disabling the Custom and JomSocial open graph plugins, not the Open Graph - content plugin.  If this is a normal Joomla article, please enable the 'Open Graph - Content' plugin again. When enabled, JFBConnect can attempt to pick an image to set for the og:image tag. Without the plugin, you'd have to manually insert the SCOpenGraph easy-tag to get an image tag added or set a default image in the JFBConnect backend > Social Meta > Defaults area.

-Melissa

Could you provide a specific URL that you're seeing the behavior from? When I went to your site (that you last ran Autotune from), I was already logged into Facebook in my browser. When I clicked on the FB login button on your site, I received the prompt that to approve permissions for "your public profile and email address". After approval, my account was generated and I was logged in. Could you explain where you're being prompted for the extra information? I did not encounter that.

-Melissa

Glad I could help. Let me know if you run into any further issues.

-Melissa

Our translations for JFBConnect are available on the Transifex website at https://www.transifex.com/projects/p/jfbconnect/. The Russian strings (ru_RU) are currently at about a 90% completion rate for the project. We install these language files with the JFBConnect installation.

-Melissa

In the SCLogin module > Advanced section, please set the Caching setting to Disabled and try again. This usually fixes the token error.

-Melissa

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