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Apr-26-18 01:23:15
The URL for my front-page is wrong. It is two times in one line.
Category: JFBConnect

I looked through the plugin contents and don't see a direct reason why it's messing up our logic or where things are going wrong when it's enabled. I can't run the plugin since I don't have J2Store.

Please investigate if it's actually necessary for your site and solving a problem you actually have. We'll continue to investigate if necessary, but at this point, we may need some details from the J2Store developers to understand what that plugin is doing or how it could be changing what Joomla reports as the home page URL when we request it.

Thanks,
Alex

Apr-26-18 01:16:08
How to share pages
Category: JFBConnect

Walter,
No worries. We're here to help current/smile

There's a few different things you're asking for, so I'll break each one down:
Posting to your own Facebook Page
This is done using our Channels feature. Once setup, you can have JFBConnect automatically post content from supported components (Joomla articles, EasyBlog Posts and others) to any of our supported social channels (Facebook Pages, Groups or Profiles, Twitter Streams or LinkedIn Company Pages). Additionally, from the social toolbar that JFBConnect displays to admins, you can manually push any page directly along with a description to multiple Channels at once.
For full details on how to set this up, please see our Channel Setup Guide

For users to Share content, you'll want to use the Facebook Like or Share button to your content. This can be done in multiple ways:
* The SCSocialWidget lets you configure the Facebook Like or Share button to display in any module position
* The SCSocialShare module lets you setup a few different sharing buttons in any module position. It can also be configured to 'float' like shown at the bottom of this page so it can work with any component.

The Facebook Canvas is a way to show your website within Facebook. Many sites honestly don't need this. However, it can be helpful since users may feel more comfortable if it seems like they haven't left Facebook altogether. From a site perspective though, it's usually better to not go through the Canvas area and simply bring users to your site.

One other thing that may be helpful is the [b]Facebook Page[/url]. With this, you can show your site, or a specific URL from your site, in your Facebook Page. It will show in the menu list on the left side of your Page. This is useful if you have an Events calendar, shop, newsletter signup or other things you want to show within your Facebook Page without making people leave your Page. For an example of that, see our Facebook Pages' Page Tab:
https://www.facebook.com/SourceCoast/ap … 908376294/

I hope that helps with a quick overview, but if you need anything else or help setting up the above, just let me know.

Thanks,
Alex

Apr-26-18 00:57:52
When adding custom fields in JEvents for the Social Media metadata, and then adding the JEvents...
Category: JFBConnect

Tags within tags are generally prone to problems. For the tags shown above, you'd want to have JEvents parse their tags first so that, by the time JFBConnect tries to parse them, the {JEvents...} tag is missing. In other words, you want to work your way inside out with sub-tags. That means you'd want to make sure the JEvents system plugin that performs the replacements is ordered before JFBConnect's system plugin.

However, ordering alone isn't guaranteed to get it to work and, frankly, it may just not be possible because all those squiqqlies around the tags can easily confuse any parser from JFBConnect or JEvents.

Definitely test re-ordering plugins, and let us know how that goes, but I'd really recommend seeing if there's some other way to set the tags how you want.

Thanks,
Alex

Apr-25-18 11:27:21
Upgraded today. Channels have error 'user has not granted manage_pages'. Logon/off does...
Category: JFBConnect

If there are no more errors or messages in the Channel configuration area, it should be working. If not though, we'll need to investigate on-site to understand what is actually happening.

In that case, can you Private Message me super admin credentials for your site? If possible, FTP credentials would really help as well to diagnose if there's a specific token issue or weird conflict.

To PM me, please click the mail icon under my name to the left.

Thanks,
Alex

Apr-25-18 01:05:41
Upgraded today. Channels have error 'user has not granted manage_pages'. Logon/off does...
Category: JFBConnect

Definitely progress. From the picture above, it looks like you have the right permissions, which is good.

Weirdly, my Pages are in the pages dropdown, but they are not relevant to this site.

Can you explain what this means? Is it showing Pages that aren't normally in your account, not showing the specific Page you want to see, or something else? Above you mention user_managed_groups, but also talk about Pages. I know it sounds like you're trying to get both setup, but let's just focus on one at a time. Can you tell me a specific area (Page or Group) that you want to setup and what is, or isn't, happening in the Channels configuration area when you try?

Thanks,
Alex

Apr-24-18 18:43:24
The URL for my front-page is wrong. It is two times in one line.
Category: JFBConnect

Knowing that it's only with a content view was definitely helpful as we could narrow in further on specific plugins just for content.

In doing so, we've found that it's this specific plugin that is causing the duplicated URL:
System - J2Store Canonical

I tried to change the "I am using" setting between Joomla content and J2Store pages as the URL, but neither made a difference. I also tried to re-order that plugin to be earlier or later in execution in relation to JFBConnect, sh404SEF and anything else that touches URL generation. Ordering had no effect either.

I'm not sure what that plugin does or how/why it's changing what JFBConnect sees as the proper URL for the page. Is that plugin necessary for operation? Can you explain it's purpose a bit more? We may need to get the J2Store developers to assist on this as well. Knowing if you need it though, I can look at the contents of the plugin to see if I can understand things more clearly as well, but that's not always straightforward for another developer's code.

We're definitely on the right track though.

Thanks,
Alex

Apr-24-18 18:25:04
After upgrade jfb connect and autotune
Category: JFBConnect

Those migration settings are quite old and only apply to a few of our oldest customers. We're revamping the Autotune tool due to changes that Facebook has made recently and those migration settings will likely be removed in the process to avoid confusion.

There is nothing for you to do, or nothing you can even do, to adjust those settings right now.

I hope that helps, and sorry for the confusion. Of course, if you're having any functional issues, please don't hesitate to let us know and we'll gladly help investigate further.

Thanks,
Alex

Apr-23-18 20:11:26
The URL for my front-page is wrong. It is two times in one line.
Category: JFBConnect

On investigation, the System - Language Filter plugin seems to be related to the problem. If we disable that, the double URL goes away. Obviously, that has other impacts. Disabling sh404SEF or other URL altering things (that we could find) don't seem to impact the og:url on the home page.. it's still duplicated. So, there's something with the Language Filter that seems to be effecting your home page only.

Your home page is setup as a featured blog view. I really don't want to touch the configuration of your site too much, but would it be possible to quickly switch to a specific article or other view to see if the same issue persists? That will help us narrow down if the problem is with the featured view itself or something in the language filter being on the home page.

From quick tests on our own development sites, we can't recreate this in either configuration.. so just need to try to figure out what's different about yours.

If you have any other details on specific multi-lingual settings you may be using, that could help as well.

Thanks,
Alex

Apr-23-18 18:41:35
Upgraded today. Channels have error 'user has not granted manage_pages'. Logon/off does...
Category: JFBConnect

When you do that, if you are the admin of the app, you should see a flow like below:
https://www.sourcecoast.com/images/agorapro/attachments/64/mini_gileschipperfield-first-prompt.png

https://www.sourcecoast.com/images/agorapro/attachments/64/mini_gileschipperfield-second-prompt.png

The first prompt does note that some permissions haven't gone through review. However, since you're the admin, you should still be able to say "Continue as.. " and get to the 2nd prompt.

Can you show me the permissions box you're asking and the flow you're seeing if it's different? As in, if you click "Continue.." does that automatically bring you to the review process, or are you going there by clicking the link in the red box? If you click "Continue..." what happens?

Apr-23-18 18:13:45
The URL for my front-page is wrong. It is two times in one line.
Category: JFBConnect

I'm so sorry for the delay. The changes with Facebook have been rapid and we really wanted to get an update out to clean up any problem areas that a lot of users could experience.

I'll be looking into this issue later tonight. I know you sent me admin credentials. I'm not sure if I'll need them, but if you can send FTP credentials as well, that may help just in case. It's really just a matter of narrowing down what other extension is likely causing a conflict. Usually, that's possible with super admin access, I just don't want to have anything get in the way if I can avoid it.

Thanks,
Alex

Apr-23-18 15:50:54
Upgraded today. Channels have error 'user has not granted manage_pages'. Logon/off does...
Category: JFBConnect

For the manage_pages permission, there won't be a login popup like you may see normally. You'll be redirected into facebook.com and the popup will be in there. After accepting, you'll be brought back to your site.

Easy next step: Logout of Facebook.com and then re-authenticate on your site.

Harder next step:
* Go to the Facebook Explorer debug page: https://developers.facebook.com/tools/explorer/
* Make sure you're logged in with the right Facebook user for Page/App
* In "Application" drop-down, select the app for your website
* Click the "Get Token" button and then "Get User Access Token" in the drop-down
* In the middle section, make sure the "Manage Pages" permission is checked.
* Hit "Get Access Token"

Then, logout on your site and re-authenticate again. At this point, you should absolutely have the manage_pages permission.. if it's still reporting it's missing though, let us know and we'll keep digging in.

Thanks,
Alex

Apr-23-18 14:31:41
Upgraded today. Channels have error 'user has not granted manage_pages'. Logon/off does...
Category: JFBConnect

You can try to restore from backup, but I don't think that will fix things. If it doesn't hurt to do it (you won't lose anything, and it's easy to do), go for it.

The App Domains field thing could be part of the problem though. To fix that, please go into the Facebook Developer Area:
* Click into your app
* In the Facebook Login -> Settings area, check your "Valid OAuth Redirect URIs" setting. This should be setup by Autotune automatically, but we've seen some reports where it's not. In that area, make sure you have all variations of your domain (http, https, www and non-www) along with the following for each one:
index.php?option=com_jfbconnect&task=authenticate.callback&provider=facebook

Thanks,
Alex

Apr-23-18 13:18:00
Upgraded today. Channels have error 'user has not granted manage_pages'. Logon/off does...
Category: JFBConnect

Giels,
Even with the changes Facebook has made recently, the manage_pages permission can still be granted if:
1) You've gone through the review process previously. Most JFBConnect users do *not* go through the review process though for this permission
- or -
2) The Facebook Page is owned/admin'd by the same Facebook user that is an admin of your Web App

#2 works because admins of your App can be asked any permission without going through review first. JFBConnect takes advantage of that so when you're setting up a page, we can request the manage_pages permission as long as you're using the app admin *and* that app admin is also the owner of the FB Page.

So, getting the permission should work. What I'd recommend is:
* In the Channel configuration, make sure the user is set correctly.
** If it's set correctly, click the "Select User" button and find the same user again. I know that sounds dumb, but do it anyways.
** Click Save again
If you're still getting the manage_pages permission warning:
* In the JFBConnect Configuration area, set "Show 'login credentials' in popup" to No
* On the front-end, log out (if logged in)
* Login with Facebook for the Channel/Page/App owner
* You should get prompted for the manage_pages permission here

I hope that helps, but if not, please let us know. Very little of the changes in 7.2.6 involved the Channels feature, so we should be able to help get you going soon once we narrow down the above.

Thanks,
Alex

Apr-23-18 00:53:47
Facebook comments and likes not appearing on my article pages
Category: JFBConnect

No problem for the help. I'm glad to hear you figured out how to make everything play nicely current/smile

Thanks,
Alex

Apr-23-18 00:52:08
Category: JFBConnect

I just wanted to let you know that we're looking into this further. Facebook has changed a lot recently and the Channels feature is still working for most users. We're investigating a few cases where importing the posts from a Page aren't working right now.

Can you let us know a few more things:
* Did you just setup this channel for the first time? Or was this a working Channel that stopped?
* Around when did you create the Facebook Application?
* Where are you seeing the #200 error - when you try to login using Facebook or in the Channels area of JFBConnect?

Thanks,
Alex

Apr-22-18 17:26:57
Category: JFBConnect

Uri,
The 30% discount is only available if you renew an active subscription. We normally do not run any other discounts or coupons, and haven't had one in almost 2 years. However, due to the recent changes with Facebook due to their privacy issues, and many older sites that are not working well due to those changes, we'll be running a discount for previously expired subscriptions later this week. It will not be for the full 30%, but it should help many of our older customers, such as yourself, get up to date.

I sent you an email with more details. The newsletter will be going out early this week.

Thanks,
Alex

Apr-21-18 21:43:19
Category: JFBConnect

If you are trying to setup a Channel, you need to set it up for a Facebook user who is an admin of the Page *and* an admin of your Facebook app. Right now, Facebook isn't allowing non-admin users to get new permissions for apps because they have disabled the review process, which is required to grant new permissions.

That sounds really confusing when I write it, but hopefully that's clear.

Facebook has not announced when they'll re-start the review process so that normal users of your app (guests) can grant other permissions over the basic permissions.

If you're setting up the Channel for a Facebook user who is an admin of your app as well, let us know. That still may be something Facebook restricting, but it's something we can look into further if that's the case.

Thanks,
Alex

Apr-21-18 12:09:09
Category: JFBConnect

Oh.. one last question... have you setup any Channels for the user that you're trying to login with? That adds a few additional permissions, which are some of the ones that Facebook is really trying to tame with the privacy updates. It's possible the Channel is what's causing some of your issues.

Thanks,
Alex

Apr-21-18 12:05:21
Category: JFBConnect

Can you help explain a lot more about what is happening?
* When do you get this error? I'm assuming when you're trying to authenticate, bu unsure.
* Was this functionality working previously? About when did it start breaking?
* Did you update to JFBConnect v7.2.6, released yesterday? Is that when the issue happened?
* Do you have any Social Profile plugins enabled? If so, can you disable them and see if the issue goes away?

Beyond that, I'm assuming the message you posted above is exactly what you see, but if not, let us know the exact wording of the error message you see and we'll gladly help investigate.

Facebook is changing quite a bit right now and we're releasing updates to improve compatibility. For more details, please see:
https://www.sourcecoast.com/blog/facebo … t-is-ready

It sounds like you're authenticating with an account that hasn't used your app/website in more than 60 days. The user should need to re-authorize your app, but JFBConnect should already handle that properly. It's possible there's something we're not doing correctly.

If there is something we can do better, we'll get it worked out.

Thanks,
Alex

Apr-20-18 22:00:10
Facebook comments and likes not appearing on my article pages
Category: JFBConnect

Glad to hear the issue is resolved, on our end at least. I know it took a while and appreciate your patience. Your mention of Sucuri is a good example of why there was a delay. It's very difficult to dig into someone else's site to understand where the conflicting extension is coming from. That takes time and, in this case, it turned out to not even be something related to JFBConnect's behavior. I don't know what Sucuri is or what it's caching and I've never used wbAMP.

In going through your plugins, I believe there were something around 150 enabled. I'd really recommend going through and disabling any plugins you aren't using. It will reduce conflicts later and improve site speed immediately.

Of course, if you run into anything else, don't hesitate to get in touch and we'll gladly help however we can.

Thanks,
Alex

Apr-20-18 19:04:00
Facebook comments and likes not appearing on my article pages
Category: JFBConnect

After a lot of scouring, it looks like if we disable the System - wbAMP plugin, our JFBCContent plugin properly works. I haven't done any further testing to understand what the wbAMP plugin is doing, but that's the culprit.

Is that something you're using? What is it's purpose? In the configuration of it, I see on the "Plugins to disable" list that the JFBConnect plugins are listed. So, whyever you disabled those is what's causing our plugins to be... disabled. If it should only be disabling those on AMP pages, which I'm assuming is correct, then it seems like there's a bug in the wbAMP plugin that you may need to contact them about.... or remove our plugins from being disabled.

I hope that helps.

Alex

Apr-20-18 17:49:00
Facebook comments and likes not appearing on my article pages
Category: JFBConnect

A new JFBConnect release is being put out right now to improve some of the integration with Facebook's recent changes. We haven't forgot about you and I'll be looking at this issue within an hour or so.

I'll keep you posted on what we find.

Awesome! I'm glad to hear we helped get you on the right track to finding the culprit. If you run into anything else or have any questions, just let us know!

Thanks,
Alex

Apr-19-18 13:40:58

The best place would be to create your own CSS theme. We have simple instructions in our SCLogin Theme guide. Basically, you can take the default or sourcecoast themes that are provided, copy them to your template's 'html' folder and then modify them as you need for your site.

I hope that helps, but if you need anything else, just let us know.

Thanks,
Alex

While we hope not, it's always possible you've encountered a bug.

Objects are greedy, in that if you select a category, that object will be applied to the category selected and any of it's subcategories. So, for the object(s) you've created, ensure that it's at the lowest-level of category that you want to be posted. If you want a parent category to post, but not it's sub-categories, that won't work currently, but I'm sure we could help you get that working.

If you think it's something else, can you let us know:
* Are you using standard Joomla content?
* Do you have any extensions for category management or that would post the same article in multiple categories, etc?
* Which social network are you posting to.. Facebook, Twitter or LinkedIn?

Thanks,
Alex

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