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Jul-06-19 20:50:37
No Subscription Found! (Expired) ? 2 days after bought the component?
Category: JFBConnect

To set a default image in the Configuration -> Social Meta -> Defaults area, it should be entered like:

Code:

image=https://novo.co.mz/images/novo-logo.gif

You don't need to use the full SCOpenGraph tag in that area.

The defaults area will set a fallback tag that can be used on every page of your site if no other image is specified. That means your home page will get that image, but also other pages will have it set to if no other image is set. That's usually a good thing, but just wanted to explain how the defaults work.

If you only want an image to be used on your home page, you'll need to set an Open Graph ta on that page only with the {SCOpenGraph image=...} tag. That tag can be set in a module on the page, an article that's shown on that page, or anywhere else that is shown on the home page.

I hope that helps explain, but if you need anything else, please let us know.

Thanks,
Alex

There was an issue with the Error Check tool where it returned an incorrect response even when a subscription is active. We have resolved this issue and you should be able to use the tool without any further problems.

Thanks for alerting us to the problem and for your patience,
Alex

Jul-06-19 20:45:24
I have an entered an active subscription key and that results in finding my subscription during...
Category: JFBConnect

There was an issue with the Error Check tool where it returned an incorrect response even when a subscription is active. We have resolved this issue and you should be able to use the tool without any further problems.

Thanks for alerting us to the problem and for your patience,
Alex

Jul-06-19 20:45:08
Error message and missing SS avatars when login
Category: JFBConnect

There was an issue with the Error Check tool where it returned an incorrect response even when a subscription is active. We have resolved this issue and you should be able to use the tool without any further problems.

Thanks for alerting us to the problem and for your patience,
Alex

Jul-02-19 19:05:52
No Subscription Found! (Expired) ? 2 days after bought the component?
Category: JFBConnect

I just tested on the following page:
https://novo.co.mz/todas-categorias/anuncio/mulher,99/matola,25l/calcados-femininos,6

When I run it through the Facebook URL debug tool, the image shows:
https://developers.facebook.com/tools/d … ininos%2C6

There is a warning shown because of this line:

Code:

property="og:{scopengraph image" content="https://novo.co.mz/images/novo-logo.gif}"/>

It seems like you have an {SCOpenGraph tag on the page that isn't closed properly or has an incorrect value. Please check that out.

Again though, I don't see any issues with image sharing on that page. If there's a specifc page that you're having trouble with, let me know which one. Please note that the Facebook Debug Tool shows the tags that are found and validates they are set correctly. When actually sharing, Facebook's algorithms decide what to show and how. We can't control that algorithm and can only help make sure the tags are set properly.

I hope that helps,
Alex

Jul-01-19 20:05:26
No Subscription Found! (Expired) ? 2 days after bought the component?
Category: JFBConnect

It looks like you're in the Network Settings area. In that area, I can see that the last-updated date is today, which means JFBConnect is recognizing the new subscription (or else those values wouldn't update).

To update the status bar at the bottom, please go to the 'Facebook App' section of Autotune and hit Refresh there. That should properly update the status bar as well.

If that doesn't work, please let us know and we'll gladly help investigate further.

Thanks,
Alex

Jul-01-19 14:27:33
No Subscription Found! (Expired) ? 2 days after bought the component?
Category: JFBConnect

All subscriptions are active and valid for 6 months after purchase. Turning off Auto-Renew doesn't effect any of our tools or support while your subscription is still active. In the history area, it should not show that it's cancelled. We'll look into that further. The shopping extension we use considers it 'cancelled' as in you you have cancelled the subscription, but it's not until the subscription 'expires' that access to downloads will occur. We thought we scrubbed all mentions of cancelled (due to confusion) but will double-check. Can you let me know where you're seeing that text, so we can squash it as soon as possible?

As for configuration, your subscription is definitely still active. Please double check that you've entered the proper Subscriber ID into JFBConnect. You can find your subscriber ID in the My Account area.

Once confirmed, JFBConnect will eventually update your subscription status in the admin area of your site. That value is cached though and doesn't update immediately. To force it, please go to Autotune and to the "FB App" section. In the top is a 'Refresh' button. Click that and it should re-validate your subscription and show the proper expiration date.

I hope that helps, but if you need anything else, please let us know.

Thanks,
Alex

Jun-27-19 03:18:28
Pinterest button not working
Category: JFBConnect

I'm sorry for the trouble. We had another user report this issue last month, but we're unable to investigate it further. The solution in that case was for the user to re-word the opening sentence to their article. Somehow, our tag parsing was having issue with their original sentence. They changed the sentence before we could copy it down to get an idea of what was going wrong.

We'll do some testing with the tag below to see if it breaks on a development site for us. If so, that will make it easy to diagnose the cause and implement a fix.

{SCPinterestShare href=https://www.veterinarul.ro/item/4446-revista-veterinarul-business-nr-5.html layout=button_count image=https://www.veterinarul.ro/images/Business/PAGINA1/revista_veterinarul_business_nr_5.png desc=SUMAR  Anul V Nr. 5
blog business Ce mă doare pe mine că doi medici se ceartă pe Facebook- editorial... size=small}

In the meantime, if possible, try adding an intro or changing the text at the beginning of your article. It's possible it's the <br/> or something else in the first paragraph that is the issue, though normally, those are stripped fine by our code.

Either way, we'll keep you posted on what we find.

Thanks,
Alex

Jun-25-19 21:57:53
Can JFBconnect get the Facebook user profile ID?
Category: JFBConnect

We have no control or ability to let you go directly to the user's profile in Facebook. About a year ago, Facebook removed any ability to resolve the user's public profile URL and there's still no way to do that:
https://developers.facebook.com/blog/po … ess-abuse/

Please let me know if there's some other feature you're looking to utilize or details of what you're looking to do. We're always interested in new ways that users want to integrate Facebook (and other networks) into their site. Unfortunately, we're always limited by what Facebook allows us to do.

Thanks,
Alex

Jun-25-19 20:47:33
Facebook disabled the App used by JFBConnect for posting articles and logging in.
Category: JFBConnect

Sorry for missing this post earlier. I hope the new app survives and you don't run into any other trouble.

For the Channel and JFBConnect, if you've changed the Facebook App ID & Secret Key, you'll need to do some other cleaning to get things working properly:
* You should delete any Channels you've created previously and recreate them. The authorization tokens for things like posting to your Facebook Page will no longer work since they are tied to the 'old' app. The best way to make sure they're cleared out properly is to recreate the channels.
* Similarly, I'd recommend going to the Usermap area of JFBConnect and delete any Facebook mappings in there. Each Facebook App assigns a unique ID for users. So user 'a' signing up with your old app may have an id of 12345, but with the new app, their id may be 98765. JFBConnect won't be able to look up the 'old' association using the new App keys.. so those obsolete connections should be removed as well.

Users will still be able to authenticate with Facebook and, if their Facebook email matches their Joomla email, the accounts should be linked again automatically with the new ID. Generally, this is hassle-free for users, but definitely test to make sure there are no issues.

I hope that helps,
Alex

Jun-14-19 17:49:48
Automatic filling in the field when registering
Category: JFBConnect

I'm so sorry for missing this post earlier.

First, for the country being set to "Select Country", the issue shouldn't be that JFBConnect is overwriting the country value set by your other plugin. JFBConnect won't set a profile field to anything specific unless we have a value to set there. So, we shouldn't be 'clearing' another value. The issue is more likely that the other plugin isn't triggering. That can be for a few reasons, like JFBConnect isn't calling the proper plugin trigger that would load that plugin.

Do you know how that plugin works? What step in the profile creation is it triggered on? Is it it a standard Joomla plugin, or is it a Virtuemart add-on that works only within Virtuemart? Any details you can provide will help us understand how best to help get things going.

If you remove the VmConfig::loadConfig(); from the virtuemart2.php (line 28), there is no problem.

That should be fine to remove that line of code. It will be called later during the actual profile import and only as needed. Calling it there is more of a sanity check to make sure that the Virtuemart settings can be loaded. Please try removing it and let us know if there are any issues that you experience. If not, we can remove that extra loadConfig call in the next release so it won't affect you anymore.

Thanks,
Alex

Jun-07-19 02:22:10
Category: JFBConnect

We're looking into removing the Javascript in an update for later this year. I don't have a more definitive timeline than that, but we understand your interest in this feature and agree that others would like it as well.

Thanks,
Alex

LinkedIn changed how profile import functionality works with an update at the beginning of May. We wrote extensively about the changes which reduce a lot of the profile import abilities from Linkedin.

Unfortunately, the standard profile that can be fetched is the 'lite' profile. You can see the very small list of fields that can be imported on this page:
https://docs.microsoft.com/en-us/linked … te-profile

I hope that helps explain things, but if you have any questions, please let me know.

Thanks,
Alex

Jun-06-19 01:21:34
Category: JFBConnect

We are looking into ways to disable the Facebook Javascript on pages its not completely required for. There are features like the Like button that need the Facebook library loading on the page though as the user can't interact with it if it's not there.

For Facebook Login, you may want to switch the "Show 'Login Credentials' in Popup" to 'No', which will redirect the user to Facebook to authenticate. That works around adblocks and other social-blocking methods that some browsers employ as well. In a future update of JFBConnect, if you use that setting and don't use any of the Facebook social features on a page, then we are planning to not include the Facebook Javascript library on those pages as it won't be necessary.

I hope that helps,
Alex

Jun-04-19 18:22:58
Category: JFBConnect

That is really strange. My only guess is that there's something with the shorter content where the end is causing issues with JFBConnect parsing it. There may have been an HTML tag we don't properly handle at the end or something similar. It's bizarre that it would only break the Pinterest icon though as all the social buttons use similar code.

I'm glad you have it working now, but if you run into this again, definitely keep us posted and we'll gladly investigate further.

Thanks,
Alex

Were you using another profile plugin to import the picture? In your image above, you show that you were importing "Profile Picture URL". You mentioned originally that wasn't working... but it sounds like some form of picture import was working.. can you explain more about all the features you're using and how so we can understand and investigate further?

Thanks,
Alex

Jun-03-19 12:47:52
Category: JFBConnect

I'm glad to hear you got authentication to work.

For the "Also post to Facebook" checkbox, that is completely controlled by Facebook. It *should* post to your personal Facebook profile when you comment, but that's up to Facebook's algorithms if it actually does so. Too short of comments or comments on brand new articles (or sites) don't always post as Facebook's algorithms can filter them out. We have absolutely no control over that comment box though. We just instruct Facebook to load it on the page and all the controls in there are shown by Facebook.

The moderation tool, as above, is out of our control. It should only show to you if you are an admin of the Facebook application and logged into Facebook. You do *not* have to be logged into your site.. just into Facebook.com in another tab and the moderation tool will show.

Thanks,
Alex

Jun-03-19 12:40:43
Both my permissions get rejected
Category: JFBConnect

I think this and your other post are similar and it seems like things are working from here, which is great to hear.

As for Kunena, no, we don't have an automated posting ability for Kunena. The issue we've run into with Kunena (or any forum extension) is controls on how much too post and how often. We can do just the topics, which makes sense.. but that still can have a long thread to it. Obviously, that draws users to the site, but it also can just clutter up the Page/Group feed to where it's just a listing of the forums. I guess it depends on how active the forum is.

If you have any thoughts on how you'd envision a forum auto-posting functionality to work, we're all ears.

Thanks,
Alex

Jun-03-19 12:38:55
Error when connecting to FB Channel
Category: JFBConnect

Just saw your latest post in your other thread.. It seems like things are working now, which is good to hear!

Jun-03-19 12:34:43
Error when connecting to FB Channel
Category: JFBConnect

once I turn the FB app back to live I get same error does that mean I will need to go through the approval process

Strange. We've heard this from a few users. It used to be that permissions granted in dev mode carried over to live mode. In dev mode, only admins will be requested permissions.. other 'normal' users won't be able to authenticate at all and would see an error that the app is not live. It seems as though Facebook is changing how permissions work so that they don't carry over when the app is made Live.

If that's the case, you will have to go through App Review. For the demo, I'd show the social toolbar at the bottom with the "Create Post" button and describe very clearly that the toolbar is only shown to admins of your site. If it's clear that normal users won't be asked the permission, it should go smoother. We've heard good feedback about that in the past, but there are a lot of reviewers at Facebook and their standards vary a bit.

I hope that helps explain, and please keep us posted how it goes.

Thanks,
Alex

Jun-02-19 00:53:51
Both my permissions get rejected
Category: JFBConnect

For Groups API, I'm assuming you're trying to post to groups using the Channel feature? Generally, you shouldn't need to go through the review process *if* the Group admin is also an admin of the Facebook Application. If that's the case, then you can switch your app to 'dev' mode, authenticate on the front-end to grant the permission on login, and then switch back to live mode. The permission should still be granted then.

If you're needing the Group permission so that you can post to regular user's Group pages, then yes, you'll need to go through the full review process. You'll need to show exactly how you'll be using the group permission, like setting up channels and posting to your users groups.. That is more complex, but if that's what you're trying to do, it's a step you'll need to take.

I hope that helps explain, but if you still have issues, please let us know.

Thanks,
Alex

I'm sorry for the delayed response.

With a recent update to JFBConnect, we changed how the profile fields are configured in the extension so that they are fetched through Autotune. This allows us to update fields and on our server side without requiring us to release a new version of the extension.

From the fields you show above, it doesn't look like you're fetching the latest available fields. Either you're using an older version of JFBConnect or you haven't run Autotune recently. I'd recommend running Autotune again, specifically the Network Settings step.

Unfortunately, the latest version of our profile fields does not let you pull the Profile URL or profile Image directly into a profile field. That was something we removed, though I believe it was an accidental removal. We'll have to look into how to properly add it back in, but for now, it's not available.

I hope that helps explain the issue. I've added this item to our issue tracker and we'll try to get to the bottom of it as soon as possible.

Thanks,
Alex

Jun-01-19 01:47:52
Category: JFBConnect

I can't try because the app is in development mode, so I get a different error.

Can you please take a picture of the Login -> Settings section of your app and post that here (or in a PM)? Once we can see your settings, we'll likely be able to get to the bottom of the problem quickly.

Thanks,
Alex

May-31-19 14:16:26
Category: JFBConnect

I'm assuming you fixed this issue based on your 2 follow-up messages:

Can't load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and sub-domains of your app to the App Domains field in your app settings.

For the following:

URL blocked: This redirect failed because the redirect URI is not white-listed in the app's client OAuth settings. Make sure that the client and web OAuth logins are on and add all your app domains as valid OAuth redirect URIs.

Go to the Facebook Developer area, click into your app and go to the Facebook Login -> Settings section. In the "Valid OAuth Redirect URIs" section, make sure you have all variations of your domain listed along with JFBConnect's query strings, like:

Code:

http://site.com/index.php?option=com_jfbconnect&task=authenticate.callback&provider=facebook

https://site.com/index.php?option=com_jfbconnect&task=authenticate.callback&provider=facebook
http://www.site.com/index.php?option=com_jfbconnect&task=authenticate.callback&provider=facebook
https://www.site.com/index.php?option=com_jfbconnect&task=authenticate.callback&provider=facebook

That should fix your issue, but if you're still having trouble, let us know.

Thanks,
Alex

May-31-19 14:10:02
Error when connecting to FB Channel
Category: JFBConnect

manage_pages and publish_pages are required permissions for you to be able to post to a Facebook Page. There is an App Review process that you need to go through *if* you want to get permissions from regular users to your site and setup Channels for those users. In most cases, you the Pages you want to post to are owned by your own company and, in that case, you should add the admin of the Facebook Page to your Facebook App. Once the user is a developer/admin of the app, those permissions can be granted without going through the app review process.

The proper process would be:
* Add the Facebook user to your Facebook App
* Setup the channel for that user
* Have the user authenticate on the front end of your site to grant those permissions
** You *may* need to temporarily put your Facebook app in "Development" mode by using the slider at the top of the Facebook Developer area to turn off 'Live'. That may bee needed to grant the permission, but can be switched back to Live when done and the permission will still be there.

If you plan to setup Channels for random users that you wouldn't want to have access to your Facebook App setup, then yes, you'd need to go through the review process.

I hope that helps,
Alex

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