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Oct-03-18 13:53:53
Facebook Social Stream Not Displaying on Right Column
Category: JFBConnect

In the admin area, can you see the stream in the JFBConnect -> Channels area? If you can, then that would indicate something is preventing it from displaying properly on the front.

If you don't see the stream when editing your channel in the backend, then there's some reason JFBConnect can't fetch the stream from Facebook. Usually, in that case, there should be an error message describing the issue fetching the stream. If you see an error and are unsure how to solve it, please let us know what that is.

Thanks,
Alex

Oct-02-18 15:35:43
Category: JFBConnect

That is strange. So none of the tags you entered get turned into meta tags? JFBConnect comes with our Social Toolbar that should show to administrators in the lower left of each page. One of the buttons in that toolbar is 'Social Meta' which will show all the tags that JFBConnect saw and what it tried to do with them. All the tags above should be shown in the 'Inserted' section, meaning that they were added to the page.

If JFBConnect thinks they were inserted, but they aren't actually in the output, it means some other extension is being very aggressive in removing OG tags (it's understandable to remove ones they are going to overwrite, but to remove the video tags seems very excessive). Alternatively, there could be something in your template that's causing our tag insertions to be ignored. Either way, the social toolbar is the place to start to determine if they were inserted, skipped or removed along with the reason given for why that action was taken.

BTW, around Line 180 in /plugins/opengraph/easyblog/easyblog.php, seems there is a botched attempt to comment out the "Item Author" code block

I'm unsure why you say this is a botched attempt? It does start with /*// Item Author, but the /* means to ignore anything after that, so the additional line-comment starting with // is ignored. That whole block of ~6 lines of code is commented out and not executing.

I hope that helps, but let us know whatever you find out.

Thanks,
Alex

Oct-02-18 15:14:46
Signing up with Twitter throws error
Category: JFBConnect

I'm assuming you're using "Enable Automatic Registration" setting in JFBConnect to create the user's account automatically. If that's the case, then it sounds like the code to generate the user's username is running into issues.

Can you try different settings for the "Auto Username Prefix" setting to see if one of those options works and, if so, let us know which one doesn't? That will help narrow down where the problem may lie. For instance, if you're using email for generating the username, it's possible there's some problem fetching the user's email address.

Let us know that, or any other details about how you're performing registration, and we'll gladly help however we can.

Thanks,
Alex

Oct-01-18 01:51:42
Facebook Error: Can't Load URL: The domain of this URL isn't included in the app's...
Category: JFBConnect

The end of that URL shows that Facebook is trying to load a scope of publish_actions. That permission was removed by Facebook in late August. JFBConnect should be requesting the new permission, publish_pages, instead.

Can you please try to:
* Edit the Channel in JFBConnect and simply hit 'save'. That should update the permissions being requested automatically
* If that doesn't work, try deleting and recreating the channel

Hopefully, either of the above will help get you going, but if you still have issues, please let us know and we'll gladly help investigate further.

Thanks,
Alex

I hope the channel works as well current/smile If you need anything else, please let us know!

Thanks,
Alex

We don't support a way to load a separate sc_bootstrap.css file. We'd recommend that if you're overwriting styles that you put them into your SCLogin theme. The sc_bootstrap file is mostly a copy of Bootstrap's CSS with a prefix for all styles of .sourcecoast If you add the same style to your theme, it should be loaded after and therefore override anything in the sc_bootstrap file.

I hope that helps explain, but if you need anything else, let me know.

Thanks,
Alex

You'll need to delete the old channel from an earlier version of JFBConnect and recreate it. That should hopefully get you going. Facebook changed the permissions required for posting. JFBConnect updated to use the new permissions, but there are cases where older versions of JFBConnect that used the previous permissions/scope do not get updated properly when upgrading.

If deleting the channel doesn't work, then you need to go one step further by deleting the channel and then deleting your user from the Usermap area (not the actual Joomla user!) and re-authenticate on the front -end. Then you can recreate the channel again from scratch and your user will be requested the proper permissions.

I hope that helps, but if you need anything else, please let us know!

Thanks,
Alex

Sep-28-18 13:45:55
Facebook related JFBConnect modules not loading properly
Category: JFBConnect

Glad to hear we could help. Should you need anything else, please let us know!

Thanks,
Alex

Sep-28-18 13:45:22
Valid direct_uri not working
Category: JFBConnect

That flow sounds right to me. As far as I know, yes, you can do that while your site is password protected, but it's possible that could delay your submission if they want to test on their own. If getting approved is the priority, I'd recommend putting up as few barriers as possible.

Thanks,
Alex

Sep-28-18 13:43:51
Automatic posting to facebook
Category: JFBConnect

Facebook only allows the login functionality to work on sites that use https/SSL. You'll need to access your site over https for the authentication feature to work.

If you don't have an SSL certificate, we recommend looking into CloudFlare. They are free, speed up your website, add security and provide your site with SSL (https) encryption. It's the easiest and cheapest way to add https to your site.

I hope that helps, but if you need anything else, please let us know.

Thanks,
Alex

Facebook does need to fetch your page before it can show the image in a post. If you just created an article on your site and immediately post it, Facebook won't have fetched it automatically yet. Once it's posted, it will be in Facebook's queue to fetch and update. Usually, that's a fast process, but sometimes, the picture won't show up for hours or even days. We have no control over how long that takes.

With that said, if you use the Facebook URL Debug Tool that you're using above to fetch the page, that will immediately update the cache.

I hope that helps explain, but should you need anything else, just let us know.

Thanks,
Alex

Create your own theme override for the SCLogin module. Please take a look at our SCLogin Theme Guide, which describes where to put your own CSS file which lets you override any styles from our module.

I hope that helps, but if you need anything else, please let us know.

Thanks,
Alex

Sep-27-18 02:46:39
Valid direct_uri not working
Category: JFBConnect

I think you'll need to help us understand further with the exact URL you're trying to add. I just created a new Instagram app with the following settings:
* Name: "Test Name"
* Description: "blah blah"
* Web URL: http://blah.com
* Valid redirect_uri: http://blah.com/index.php

Please let us know the exact message and any other details you can as we cannot recreate this issue at all.

Thanks,
Alex

I just took a look at your Facebook Page and all the posts there seem correct. They have images and I'm unsure what the 'strange link' is you mentioned. The last post is from August 11th though. Have you removed the bad posts?

I'm unsure what's wrong with socialdebug.com at the moment, but I'd recommend running your page through the Facebook Open Graph Debug tool. When I do that, the preview looks correct to me there as well.

Please let us know any other details of what's wrong or what you're expecting so that we can help investigate further.

Thanks,
Alex

Sep-27-18 02:38:17
Configuration attempt loses FB login button
Category: JFBConnect

No problem. Glad you figured out the issue. If there's any features you think would be useful to add to the SCLogin module, please let us know. We're always listening.

Thanks,
Alex

Sep-27-18 02:37:19
HTTPS Error
Category: JFBConnect

Sounds good. Keep us posted if you need anything else.

Thanks,
Alex

Glad to hear we could help get you going with this! If you need anything else, just let us know.

Thanks,
Alex

Sep-25-18 16:52:15
HTTPS Error
Category: JFBConnect

Your site must be run over https for Facebook Authentication to work. That's a requirement of Facebook.

There are many options for getting SSL (https) to work on your site. We recommend using Cloudflare, which speeds up your site and adds SSL for free, but you're free to choose other methods for adding security as well.

I hope that helps answer your question, but if you need anything else, please let us know.

Thanks,
Alex

Sep-24-18 14:28:31
Valid direct_uri not working
Category: JFBConnect

Reason I write though is that every time I tried to input http://www.mysite.com/index.php it never accepted it.  Can you suggest a reason why that might be?

Where are you trying to put this? There are many fields in the Instagram app setup, so trying to understand where that's not being taken will help. Also, do you get an error or some other message that would help explain what's happening?

As for the invites to the sandbox, you can use them however you want. You'll need to test and go through the review process before you exit the sandbox, so I wouldn't recommend making the site fully live before you do that.

Thanks,
Alex

Sep-24-18 14:15:03
Configuration attempt loses FB login button
Category: JFBConnect

The profile pic can only be displayed from some social networks. It's recommended, however, if you're using JomSocial, EasySocial or one of other profile extensions that we support that you show that profile picture instead. The local profile extension you use should have a profile picture for both social network users and users who didn't connect using a social network. That reduces some problems you may be running into.

As for the copying of the HTML and CSS, I only said that assuming you customized the previous site. If you hadn't done any customizations, then you shouldn't need to copy anything.

I'm honestly still a bit confused as to what you're trying to go for and what you have vs what you want. You mentioned, " and the member links menu is also not shown.  I've configured a drop down menu for my profile to be displayed in the meantime but this is not what I want. "
What is the difference between member links menu and the drop down menu you have?

We've never had a method where the profile picture can be clicked to show a drop-down (or other type of) menu. If that's how you want things configured or had it before, then there must have been some customization done. That's fine, but it's not something we could help you re-implement.

Thanks,
Alex

Sep-24-18 14:09:37
Facebook Invite send count showing 0
Category: JFBConnect

Hmm.. we'll have to look into this further as we haven't heard of this problem from other users. With that said, the invitation feature isn't as widely used anymore, so it's possible something broke and we just haven't caught it yet.

Can you confirm if the invitation is actually sent to the user and that the receiver can actually see the invitation in Facebook? Where are you seeing the invitation count as 0? In the front-end popup or in the administrator JFBConnect -> Requests area?

Thanks,
Alex

Thanks for providing the error message. The 'Bad request token!' message is caused by either of the following issues:
1) Your Twitter Application's Callback URL is incorrect. Please double check our Twitter Setup Guide and make sure the callback URL in step 4 is setup properly. For reference though, your callback URL should end in index.php and not have any ? or additional query parameters.
2) The time on your server is incorrect. Double-check that the time on your server is accurate. Each time you authenticate with Twitter, the request includes the current time. If Twitter things the request is too old (more than a couple of minutes) or from the future, it will reject the request.

I hope that helps, but if you need anything further on this, please let us know!

Thanks,
Alex

Sep-24-18 14:00:59
Fail: Another Facebook extension is installed, including the Facebook Javascript library, and may...
Category: JFBConnect

I'm glad to hear you found the culprit! If you need anything else, as always, you know where to find us current/smile

Thanks,
Alex

Those are valid permissions. However, your app is not able to ask those permissions from any users until you've gone through the Facebook Application review process. You can read more about the process in our recent blog post, Facebook App Review Explained.

With that said, you can test or allow your admins to see those permissions by putting your Facebook App into "Development" mode. To do so, hit the slider in the top right of your app in the Facebook Developer Area. Once in Development mode, any Facebook Admins of your app can authenticate on your site and will get that permission. The permission will 'stick' with the user even after you've made the app Live again, which is usually enough for most users of JFBConnect to avoid the full App Review process. You only need to go through App Review if you're going to ask non-admins those permissions, which isn't common.

I hope that helps, but if you need anything else, please let us know!

Thanks,
Alex

Sep-21-18 14:50:40
Configuration attempt loses FB login button
Category: JFBConnect

Glad to hear you got the login buttons to show.

As for the profile pic as a drop-down menu selector, I'm not sure of the best way or how to do this. If you've copied the styles and HTML, what is different? I'd open the 'old' site and use the Developer Tools in your favorite browser to see where the HTML differs.. and narrow it down from there. I don't have any specific suggestions though as it's not something we've done before.

Can you also explain why after logging in, a registered user gets an error message at the top of the page saying "Error.  You are not authorised to view this resource."

Whatever URL the user is on has permissions that are higher than their pay grade current/smile I'd look at the Joomla menu manager or in the extension of the current page to determine what resource is being loaded. Also, look at the Login Redirection setting in JFBConnect to make sure they're going to the right page.

Thanks,
Alex

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