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Aug-02-19 14:17:48
Grant manage pages and publish permission but it goes away for no reason
Category: JFBConnect

We don't like Facebook's new permission requirements either. Generally, most users get it working without issue, but it seems that some users have a much more difficult time. We're still unsure if this is something on Facebook's end or JFBConnect, but definitely would like to help get you going.

When you say:

I've gone in several times and granted manage and publish permission.

Just to confirm, you've authenticated on the front-end of your site and seen the permission request for manage_pages and publish_pages? And, of course, you've approved those? In that case, the message should go away in the Channels area. If not, we'll gladly investigate further to figure out whats going on.

If you haven't seen those prompts, also let us know that.

We'll do what we can to help get you going.

Thanks,
Alex

No problem, it's what we're here for. I'm glad to hear you got things going and hope the new live site launch goes well!

If you need anything else, just let us know,
Alex

In general, you shouldn't have to change anything directly in the database and we wouldn't recommend doing anything there.

In the FB App section of Autotune, click the 'Refresh' button in the top, which should fetch new recommendations based on your new URL. Then, if any changes are necessary, go ahead and make them.

I hope that helps, but if not, let us know what happens when you hit the Refresh button that is incorrect.

Thanks,
Alex

Jul-31-19 12:24:02
make them square
Category: JFBConnect

I'm sorry for the delayed response.

You won't be able to get it exactly like the Pinterest button you have from another extension. We use Twitter and Facebook's Javascript libraries to render those buttons, and there are only a few options to choose from on how the buttons look. You should try the 'Layout' option in the JFBC Social Share settings to see if another option, like 'Box Count' works better for you.

You can see what each of the options look like using the Facebook Like Button Configuration tool.

I hope that helps,
Alex

Jul-31-19 00:35:04
'manage_pages' permission issue even with FB app already in development mode
Category: JFBConnect

The first time you setup the channel in the admin area, the message you post is normal. After you save the channel, you'll need to authenticate on the front-end with Facebook one more time. JFBConnect will detect that the user has a channel setup for them and will request the additional permission, like manage_pages, so that JFBConnect can post on their behalf.

I hope that helps, but if you still run into issues, please let us know.

Thanks,
Alex

Jul-31-19 00:21:55
Category: JFBConnect

To uninstall JFBConnect, you'll need to uninstall:
Component:
* JFBConnect component
Modules:
* JFBC Social Share
* SC Social Find Us
* SC Social Stream
* SC Social Widget
Plugins:
* Any plugins in the socialprofiles group
* Any plugins in the opengraph group

You would also need to remove the database tables manually:
#__jfbconnect_**
#__opengraph_**

In the past, we used to uninstall everything, but that removed all configuration settings, user mappings, Open Graph settings and other features of JFBConnect. That was a huge problem as some people tend to uninstall before even upgrading.

I hope the above helps you clean things up.

Thanks,
Alex

Jul-29-19 17:25:43
Auto post when article edited
Category: JFBConnect

Currently, JFBConnect will only post an article one time, and it would only be when the article is first published.

In order to re-post content, the best suggestion is to do it from the front-end of your site with the "Create Post" button in the social toolbar JFBConnect adds for admins on the site.

The other option would be to remove the history of that post in the Admin -> JFBConnect -> Channels -> History section. Then, unpublish and republish the post and JFBConnect will re-submit it.

We haven't had a request for reposting content, but I can see the value of doing it. We're in the planning stages to update and improve the channels area with new features and support for more networks. We'll see if there's some things we can do to make reposting content simpler as well.

Thanks,
Alex

Jul-27-19 21:47:24
SCLogin Failed in other Joomla Templates

Your screenshot wasn't inserted in the post. After you upload, please press the green arrow to insert whichever image you uploaded into the post.

I'm assuming the image explains everything, but that's not always the case. If there's any more information can provide on 'it does not work', that would be helpful so we can get you the best answer as quickly as possible.

Thanks,
Alex

The Like count is created and displayed by Facebook itself. We've never seen the count be inaccurate like you describe. Can you point us to a URL where we can see the Like button and try to understand what may be happening?

Thanks,
Alex

I'm unsure why that language string isn't translated, but the message means that the URL you're using for the Instagram post isn't being recognized properly by Instagram. Can you share how you're setting up the tag?
Are you using the SCSocialWidget module? If so, please tell us what settings you have for each parameter.

If you're using the Easy-Tag {SCInstagramOEmbed ...}, please post the full tag.

Once we understand the setup, we should be able to help you fix the error.

Thanks,
Alex

Alright! So it all works as expected now? I know you said that, but just want to make sure everything is resolved.

I'm really glad to hear it and, of course, if you need anything else, let us know!

Thanks,
Alex

We recently added our Gaming Addon, which includes Blizzard, Discord and Twitch authentication. Elder Scrolls is very specific to one game, and while I can't say we won't do it in the future, it's not on our to-do list right now.

Thanks,
Alex

That's a good question on why the Twitter:image tag is different. We use the same logic for both og:image and for twitter:image, so they should be equal. I'll have to investigate this further, but just to confirm, you haven't manually set the twitter image on the page using an Easy-Tag, like:

Code:

{SCOpenGraph twitter:image=https://.... }

I doubt you have, but I have to check as that's the only reason I can immediately think of for them to be different.

Keep me posted on the adaptive plugin developer's feedback. We'd like to get this resolved as best we can and if we're doing something wrong, we have no problem making updates on our end.

Thanks,
Alex

Jul-16-19 00:50:51
Category: JFBConnect

We don't support the Facebook Live Feed plugin yet, but it's something we're planning for an upcoming release. It likely will be out over the next couple of weeks.

Can you explain more about what you are looking for with this:

as well as a live graphic of Facebook activity?

I'm not sure if this is a standard Facebook feature or something specific you're looking for. If you have any examples or links for more information, please let us know.

Thanks,
Alex

Jul-16-19 00:40:59
I want to know how can I replace an article like button by a page like button.
Category: JFBConnect

I'm glad we could help. If you need anything else, please don't hesitate to get in touch!

Alex

The Page Class Suffix is meant for times when you want to load the same view on multiple different menu items of your site. With our Login/Register page, that usually isn't the case. There is only one way to reach that page. If you want to override the styles for our Login/Register page, there are a few options:
* Declare any styles that you would (or are) using with your pageclass_sfx to also apply to #jfbc_loginregister. That CSS id is what we apply to the top of our Login/Register layout.
* Create a template override - This gives you the most flexibility to change the whole layout of that page. To do so, copy the /components/com_jfbconnect/views/loginregister/tmpl/default.php file to /templates/<your_template>/html/com_jfbconnect/loginregister and edit away.

I hope that helps give you some ideas. Right now, we don't have a way to set the Login/Registration page to a menu item as it hasn't been necessary since there isn't a way to load that page via a menu item directly.. it always has to go through the social network authentication process.

Thanks,
Alex

If the og:image tag shows the proper image, you've done all you can on your site.

Facebook does cache the Open Graph values for a page though, so when you update them, it can take days (or even weeks) to automatically refresh. You can use the Facebook URL Debug Tool to scan a page and, if you click the "Scrape Now" button, it will re-fetch *and* cache any updates you've made.

Give that a shot to see if the new values show up in their Debug tool. If so, you've done all you can. At that point, it's up to the Facebook algorithms to properly display your content.

I hope that helps,
Alex

Can you explain more about what kind of style you want to apply? We have classes for all the content on the Login/Register page of JFBConnect and you can create a template override to completely change the look of our output if needed.

If there's any other details or information you can provide, please do and we'll gladly help investigate.

Thanks,
Alex

The SCLogin module doesn't have that ability. It's a nice idea, but there's a lot that has to be done 'under the hood' to check every link that's rendered on the page to determine if it *would be* reachable if the user clicks on it. That's a bit of overhead and would only work if the links are generated properly using the Joomla router and not hard-coded links to a specific URL.

We definitely like the possibility though and may try to investigate implementing such a feature.

Thanks,
Alex

Niccolò,
I'm very sorry for the delayed response. In looking at your above post and doing some research on the topic, I believe JFBConnect is working properly. Let me explain though and make sure we're on the same page.

First off, it's important to understand how Open Graph tags work. They describe the page in question, but are static values. They are not meant for the current viewer of the page or for browsers in general. They are not meant to change whether the page is being viewed in mobile or a desktop browser. They are meant for crawlers, like Facebook, to be able to scan a page and store a representation of what the page is about so they can generate a thumbnail, title and description.

Additionally, the tags themselves are not supposed to change over time. Facebook will generally cache the Open Graph tag values for 7+ days at a time.

The point is that the image tag should be a static value, meant for desktops. Facebook has guidelines on how big the images should be and it can cut them down depending on how the shared link is being viewed by the current user.

The srcset tag is a newer browser feature. Older browsers can't see the srcset tag and will only use the src tag. The src tag is also what JFBConnect is using because the src value is what should be set to the best representation value of this page, since it's what bots and older browsers would only see.

So, when you say:

The problem is that the og:image tag generated by JFBConnect always gets the adaptive "mobile" image i

That seems to indicate that the src value is always set to the mobile image size and not the larger size. I think that sounds like incorrect behavior and I would think that the Adaptive image plugin should be setting the src value, the default image for the page, to the largest size.

For reference though, the Open Graph tags are only used when Facebook scans the page and it has *nothing* to do with the current user. Please use the Facebook URL Debug tool to see which tag Facebook is actually seeing:
https://developers.facebook.com/tools/debug/

I hope that helps. If there is something we can do better on our end, we gladly will investigate further.

Thanks,
Alex

Yes, adding the messenger icon is pretty straightforward and wouldn't make sense as a separate package. With that said, it may be in a separate plugin or module for development reasons.. but it would be a part of the JFBConnect installer. Just getting technicalities out of the way current/smile

I hope that helps answer your questions,
Alex

We don't currently have any methods to do that. The social sharing/like buttons are all implemented using the recommended Javascript libraries from each provider. Each network has their own rules on how you can include a sharing button, and many don't have a method other than their Javascript buttons that is supported. We have looked into providing custom like/share buttons in the past, but it's very difficult to do and keep updated/supported as each network changes.

Sorry I don't have a better answer for you, but I hope that helps explain,
Alex

Glad to help and thanks for confirming it's working now. We always like to get feedback that things are going as expected.

Thanks,
Alex

We're testing it now for an upcoming release. So far, we've seen positive results as far as engagement goes, but we want to add some additional features to it before it goes live. If all goes well, it will be in a release later this month.

Thanks for your interest and glad you like the features we're working on current/smile

Alex

Jul-06-19 20:52:56
Error message and missing SS avatars when login
Category: JFBConnect

I missed the other part of your question above. Can you explain further as to what you are doing and when you see the issue in the post above?

* Are you logging in with Facebook or VK?
* If you set the "Returning User Redirection" setting in JFBConnect to another page, does it work? That error may be because you are redirecting to a page (a product page?) that isn't published or accessible to the user.

Any other details you can provide will really help us understand what is going on and help us investigate further.

Thanks,
Alex

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