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Aug-22-19 01:59:27
Is "page public content access" needed?
Category: JFBConnect

You can check what permissions you've been granted by going to the Facebook Developer Area, clicking into your app and going to the App Review -> My Permissions and Features menu area.

As for Messenger, yup, it seems like things are working on Facebook's end now. There's nothing we changed in JFBConnect, but certainly if you run into other issues, let us know as we'll gladly investigate. There's a thread about the Messenger issues below as well that you can follow in case other people report it or to get updates:
https://www.sourcecoast.com/forums/jfbc … ces#p65635

Thanks,
Alex

We've been tracking, and trying to understand this issue further. At the beginning of the month, we were able to recreate the problem on 2 different mobile phones (Android based). At that time, another Galaxy S9 was not having the problem.

Now, the devices that weren't working before are now currently working. It seems like Facebook has made some updates on their end to fix some issues. Is anyone on this thread still having troubles? If so, can you post (or Private Message) a URL where you're having an issue and the device (phone type and browser) that's having problems?

We'll gladly continue to investigate, but everything we've turned up so far indicates that JFBConnect is implementing the Messenger feature properly. It's something in Facebook's API that is a problem and seems to be improving.

Thanks,
Alex

Aug-22-19 01:48:19
Love the idea, needs more...
Category: JFBConnect

Thanks for the nice compliments.

As for the gaming bundle, I'm glad you noticed. We haven't made big announcements about it yet as we're getting some feedback from early adopters. In general though, continuously adding (and supporting) specialized networks within JFBConnect was going to be problematic. We agree there's room for more gaming networks. We haven't investigated Xbox or Playstation yet, but Steam uses a different authentication protocol than what most other networks support. We agree they're huge, so it's on our to-do list to support, but it's not as straightforward to implement as some of the other networks.

Anyways, we always appreciate the feedback and welcome any other suggestions you have.

Thanks,
Alex

Aug-20-19 13:54:14
Is "page public content access" needed?
Category: JFBConnect

Nope, you don't need any of those permissions.

user_friends let's you peek at the friends of people that have authenticated on your site. This is one of many things that got Facebook in trouble since it let's people harvest vast swaths of data.

Page Public Content Access is also not used by JFBConnect. This would let you fetch the public feed of a Page you do *not* own (not the admin of).

For a Page you own, you need to have the manage_pages permission. That let's you pull the feed from any Pages the authenticator is an admin of. manage_pages does require App Review for it to function when the app is in Live (not development) mode.

I hope that explains.

As for Messenger, what wouldn't work about it? Any details you can give would be super helpful so we can look into it further. Support is handled through these forums or, now, messenger.

Thanks,
Alex

Aug-20-19 13:46:11
wiiiiiiierd
Category: JFBConnect

Can you let us know what version of JFBConnect you are using? Also, please post from the account you subscribed to JFBConnect from as I don't see any previous subscriptions on this account.

The latest version of JFBConnect is v8.2.3.

Thanks,
Alex

Aug-16-19 02:53:55
So do you have social share buttons for these four Instagram, Twitter, FB, Pinterest?
Category: JFBConnect

Instagram doesn't have a 'share' button that I'm aware of. For the other 3, we don't provide an option for a custom share image. We use the Javascript libraries that each social network provides for their share buttons and use those. That's the best way to ensure compatibility and consistency across all sites.

To use the social share buttons we support, please enable the JFBConnect - Content plugin which can automatically add those buttons to an article or use the SCSocialShare module, like we have floating on the bottom of every page of our site.

I hope that helps, but if you need anything else, please let us know.

Thanks,
Alex

Aug-12-19 13:27:22
I have an entered an active subscription key and that results in finding my subscription during...
Category: JFBConnect

Please make sure you have set your Subscriber ID in JFBConnect. Your subscriber ID is a 32-character string that can be found in the My Account -> My Profile area from the menu on the top right of our site.

Thanks,
Alex

Aug-08-19 14:52:39
Lost.....
Category: JFBConnect

Updated the post. Thanks for pointing that out!

Aug-08-19 14:47:55
Lost.....
Category: JFBConnect

Ahh.. I think I see the confusion. The "Facebook App Settings" is wrong. The setting to enable Messenger is in your Facebook *Page*, not the Application that needs to be setup for authentication and such.

Proper steps (to be updated in that post shortly):
* Go to your Facebook *Page*
* Click the Settings button in the top right
* In the long list of settings on the left, click General (it's the default)
* In the long list of settings that shows, finded the "Messenger" one towards the top.
* Click Edit, check the box to allow people to contact you and save.

No such direct URL, but it should look like:

https://www.facebook.com/SourceCoast/settings/?tab=settings&section=messages&view

Where SourceCoast is our Page name.. replace with yours.

Finally, if you don't see a widget on our site, it's likely because you have a adblock/tracking blocker extension that's preventing Facebook from loading. Ain't nothing we can do about that! current/big_smile It definitely works though.. we've been getting test messages all morning, which is good.. I think..

Thanks,
Alex

The main reasons we know of for that message are:
* Your Facebook Page isn't correctly connected to the Messenger bot. Make sure you've properly set the Facebook Page ID in the JFBConnect settings area, as described in our blog post:
https://www.sourcecoast.com/blog/facebo … for-joomla
* Your Facebook Page is restricted in some way and the current user isn't allowed to access it. The restriction could be regional, age based, or one of many other factors that could be limiting who sees it.

I hope that helps, but if not, let us know and we'll gladly help investigate further.

Thanks,
Alex

Aug-06-19 12:00:22
Grant manage pages and publish permission but it goes away for no reason
Category: JFBConnect

Facebook used to allow admins to be able to get any permission even without review first. That makes sense for testing purposes. Then, they started to restrict that further to where you could only get permissions as an admin in Development mode. That worked still as a permission granted in development mode would carry over when you switched your app live.

Now, however, we've been getting reports from some (but not all) users that once they go live, the permission goes away. It sounds like your app is in that state, in which case, yes, you'd need to go through the review process for those fields.

There's not much we can do about it on our end. It seems this is the way Facebook is going, though we don't like it either. The app review process is understandable, but should only be meant for if you're trying to get permissions from a general audience. The admins should always be able to grant the permissions they want to give.. but, alas, I'm not in charge of Facebook..

I hope that helps answer your question, and if you go through the App Review process, keep us posted on your progress.

Thanks,
Alex

Aug-06-19 00:08:23
CURL missing in PHP
Category: JFBConnect

Can you point us to any information about where cURL will not be available in future PHP versions? I've never heard of PHP doing that, don't understand why they would and can't imagine a suitable replacement for PHP without cURL.

If it's really being removed, we'll gladly investigate and determine the proper course of action. However, I think there's a misunderstanding somewhere about cURL on your server and the version of PHP you're trying to use.

If you have any details though, please point us to it as we'd love to learn more.

Thanks,
Alex

I don't know the site structure, so it's difficult for me to know what an article is. I see a lot of sales pages, but unsure if those are generated from articles. If you can help provide a link to a page that has an issue and any details about how you've set JFBConnect to show social widgets on that page, that would really help. For instance, are you using the JFBCContent plugin and configuring it in the "Social" area in the JFBC admin area, using some of our modules or using the EasyTags, like {JFBCLike} on the page?

Any details you can provide about what isn't working will really help us narrow things down quicker.

Generally speaking though, our modules can go in any module position, our Content plugin will work anywhere that "Prepare Content" is called on the content (articles, some modules, etc) and our Easy-Tags should work anywhere.

Thanks,
Alex

Aug-02-19 14:17:48
Grant manage pages and publish permission but it goes away for no reason
Category: JFBConnect

We don't like Facebook's new permission requirements either. Generally, most users get it working without issue, but it seems that some users have a much more difficult time. We're still unsure if this is something on Facebook's end or JFBConnect, but definitely would like to help get you going.

When you say:

I've gone in several times and granted manage and publish permission.

Just to confirm, you've authenticated on the front-end of your site and seen the permission request for manage_pages and publish_pages? And, of course, you've approved those? In that case, the message should go away in the Channels area. If not, we'll gladly investigate further to figure out whats going on.

If you haven't seen those prompts, also let us know that.

We'll do what we can to help get you going.

Thanks,
Alex

No problem, it's what we're here for. I'm glad to hear you got things going and hope the new live site launch goes well!

If you need anything else, just let us know,
Alex

In general, you shouldn't have to change anything directly in the database and we wouldn't recommend doing anything there.

In the FB App section of Autotune, click the 'Refresh' button in the top, which should fetch new recommendations based on your new URL. Then, if any changes are necessary, go ahead and make them.

I hope that helps, but if not, let us know what happens when you hit the Refresh button that is incorrect.

Thanks,
Alex

Jul-31-19 12:24:02
make them square
Category: JFBConnect

I'm sorry for the delayed response.

You won't be able to get it exactly like the Pinterest button you have from another extension. We use Twitter and Facebook's Javascript libraries to render those buttons, and there are only a few options to choose from on how the buttons look. You should try the 'Layout' option in the JFBC Social Share settings to see if another option, like 'Box Count' works better for you.

You can see what each of the options look like using the Facebook Like Button Configuration tool.

I hope that helps,
Alex

Jul-31-19 00:35:04
'manage_pages' permission issue even with FB app already in development mode
Category: JFBConnect

The first time you setup the channel in the admin area, the message you post is normal. After you save the channel, you'll need to authenticate on the front-end with Facebook one more time. JFBConnect will detect that the user has a channel setup for them and will request the additional permission, like manage_pages, so that JFBConnect can post on their behalf.

I hope that helps, but if you still run into issues, please let us know.

Thanks,
Alex

Jul-31-19 00:21:55
Category: JFBConnect

To uninstall JFBConnect, you'll need to uninstall:
Component:
* JFBConnect component
Modules:
* JFBC Social Share
* SC Social Find Us
* SC Social Stream
* SC Social Widget
Plugins:
* Any plugins in the socialprofiles group
* Any plugins in the opengraph group

You would also need to remove the database tables manually:
#__jfbconnect_**
#__opengraph_**

In the past, we used to uninstall everything, but that removed all configuration settings, user mappings, Open Graph settings and other features of JFBConnect. That was a huge problem as some people tend to uninstall before even upgrading.

I hope the above helps you clean things up.

Thanks,
Alex

Jul-29-19 17:25:43
Auto post when article edited
Category: JFBConnect

Currently, JFBConnect will only post an article one time, and it would only be when the article is first published.

In order to re-post content, the best suggestion is to do it from the front-end of your site with the "Create Post" button in the social toolbar JFBConnect adds for admins on the site.

The other option would be to remove the history of that post in the Admin -> JFBConnect -> Channels -> History section. Then, unpublish and republish the post and JFBConnect will re-submit it.

We haven't had a request for reposting content, but I can see the value of doing it. We're in the planning stages to update and improve the channels area with new features and support for more networks. We'll see if there's some things we can do to make reposting content simpler as well.

Thanks,
Alex

Jul-27-19 21:47:24
SCLogin Failed in other Joomla Templates

Your screenshot wasn't inserted in the post. After you upload, please press the green arrow to insert whichever image you uploaded into the post.

I'm assuming the image explains everything, but that's not always the case. If there's any more information can provide on 'it does not work', that would be helpful so we can get you the best answer as quickly as possible.

Thanks,
Alex

The Like count is created and displayed by Facebook itself. We've never seen the count be inaccurate like you describe. Can you point us to a URL where we can see the Like button and try to understand what may be happening?

Thanks,
Alex

I'm unsure why that language string isn't translated, but the message means that the URL you're using for the Instagram post isn't being recognized properly by Instagram. Can you share how you're setting up the tag?
Are you using the SCSocialWidget module? If so, please tell us what settings you have for each parameter.

If you're using the Easy-Tag {SCInstagramOEmbed ...}, please post the full tag.

Once we understand the setup, we should be able to help you fix the error.

Thanks,
Alex

Alright! So it all works as expected now? I know you said that, but just want to make sure everything is resolved.

I'm really glad to hear it and, of course, if you need anything else, let us know!

Thanks,
Alex

We recently added our Gaming Addon, which includes Blizzard, Discord and Twitch authentication. Elder Scrolls is very specific to one game, and while I can't say we won't do it in the future, it's not on our to-do list right now.

Thanks,
Alex

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