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Feb-15-20 02:54:18
I am trying to renew my subscription and it keeps trying to charge me the price for a new...
Category: JFBConnect

I'll send you an email with how to renew. Normally, the renewal discount is applied automatically when the subscription automatically renews. You look to have cancelled the automatic renewal back in November, so it expired normally.

I'll let you know how to renew with the discount as it's only been expired for a short period. In the future, I'd recommend leaving your automatic renewal enabled so that you'll get the discount going forward. If a subscription lapses for too long the only way to renew is at full price.

Thanks,
Alex

One final note which I forgot, which may fix things enough for you anyways...

I changed the "Show 'Login Credentials' in popup" setting in the JFBConnect-> Configuration -> Facebook area to "No". Now, when a user tries to authenticate, they will be redirected to facebook.com instead of showing a popup to login with. This uses a separate authentication mechanism which doesn't seem to be affected by whatever weirdness is happening above. Please test and see if things work alright for you on different languages. If so, hopefully this is a good solution, but if not, let us know.

Thanks,
Alex

Erik,
I've been investigating this morning but don't have any great details to share with you. What I've found out is below and hopefully something here will help you make heads or tails of what's going on as well:

* The authentication process is absolutely working with the /it/ domain. I can add code that checks that the user is authenticated after they click the Facebook button (or are auto-logged in). I've verified this with some code in the /components/com_jfbconnect/controllers/login.php file. You can do the same by uncommenting the 4 lines around 182. Once you do that, you'll get a blank page with the currently logged in user's information after you try to authenticate with Facebook. However, once redirected back to /it/, you are no longer logged in. I'm unsure if something is intentionally logging the user out or if there's a caching issue that's simply showing the /it/ page as if they aren't logged in, even though they are.
* Both /fr/ and /en/ (or the root /) *do* work. Those also happen to be the only flags showing in the top next to the 'Languages' area. Is there any other way that those languages are treated differently than the others that aren't shown (whether through settings in GTranslate or server type settings, like in .htaccess files)?
* If you successfully login on one of the pages above, and then click the "Logout" button, JFBConnect drops a special cookie called "jfbconnect_autologin_disable". That cookie is meant to prevent the automatic login process from starting again since the user just intentionally logged out. However, JFBConnect is still trying to log the user in. That would happen if the cookie isn't properly passed back, which could be a sign of aggressive caching somewhere.

From what I can see, everything within JFBConnect is working as it's supposed to, but something else is preventing (or actively logging out) the user from being logged in. If you have any ideas about caching, cookies or specific language configurations that may be conflicting or causing problems from the above testing, please let me know and we'll gladly help to continue investigating however we can.

Thanks,
Alex

Glad to hear we could help. If you need anything else, let us know!

Thanks,
Alex

Feb-09-20 22:53:42
Trying to stream company LinkIn posts to a website
Category: JFBConnect

To setup a channel, there are a few steps:
1) Setup your LinkedIn Application
2) Add the API/Secret keys to your site
3) Authenticate on your site using LinkedIn
After you've authenticated using LinkedIn, then your account should show up in the Attributes area to select a user. You can also check the JFBConnect -> Usermap area to ensure your account exists in there.

I'm assuming you've already taken care of steps 1 and 2. It's step 3, which should just be a matter of authenticating and approving your application on LinkedIn to access your profile that should be left.

Finally, please note that you must be approved for the LinkedIn Marketing Program to use the channel feature with LinkedIn. The Marketing Program is free to apply to, but can take a few days to get approval.

Thanks,
Alex

Feb-09-20 22:43:28
When inserting Pixel ID the page shows errors
Category: JFBConnect

Thanks for confirming. We'll be releasing an updated version of JFBConnect with this fix shortly as well so you shouldn't encounter it again.

Alex

I'm sorry you're unhappy with our initial response time of 2.5 hours to your original support request. Yes, we had to ask for more details about what was wrong because your initial question had almost no details upon which we could give suggestions. While we'd be glad to help you however we can, to obtain support, we need to understand more details about what you're trying to accomplish and what issues are being encountered.

Your refund request has been received and will happily be processed shortly.

Thanks,
Alex

Feb-09-20 22:26:33
Not working?
Category: JFBConnect

We received your refund request and it will be processed shortly.

I'm sorry we weren't able to solve you problem above but the lack of details required that we asked for more information to understand the issue. Every site is different and while issues do arise, we are usually very fast to respond and help resolve things. We hope that, if you choose to use JFBConnect again and run into issues that you'll work with us and describe the problems you're having so we can help resolve them as fast as possible.

Thanks!
Alex

The Javascript that JFBConnect requires is not being loaded on the page. You have JCH optimize enabled which is trying to compress all the Javascript together into a file. JCH loads the PHP file media/plg_jchoptimize/assets2/jscss.php which is what's supposed to compress everything. However, you can see in the console that that file is throwing a Javascript error.. followed by a bunch of other Javascript errors for jfbconnect, joms (JomSocial), SqueezeBox and more:
https://www.sourcecoast.com/images/agorapro/attachments/64/mini_rrpeters-jcherrors.png

You'll need to start with fixing, or disabling, JCH Optimize which should clear up your Javascript errors and hopefully get things working.

I hope that helps,
Alex

Feb-08-20 02:19:13
Not working?
Category: JFBConnect

Can you explain what feature and popups are having issues? Any details you can provide on which social network(s) you're testing with and specifically what features will help us narrow things down.

Thanks,
Alex

Feb-08-20 02:13:41
SCLogin button conflicts with other css, possibly

That's almost always caused when the jQuery and/or Bootstrap libraries are being loaded incorrectly on the page. That can be multiple versions, incompatible versions or other variations of conflicts.

To fix, please try enabling the "Include jQuery/Bootstrap" setting in JFBConnect. That will include a specialized version of those libraries that only JFBConnect can use. It will ensure no conflicts with other extensions and other extensions won't conflict with JFBConnect or SCLogin.

I hope that helps,
Alex

In the Scope Review section of JFBConnect, manage_pages should show if you're trying to setup a Channel for Facebook. Many of the other profile import fields will also add additional scopes required to that area as well.

Generally though, you shouldn't be enabling features in the App Developer area that adds permissions. If you are, please let us know what those features your trying to enable and what permissions Facebook is indicating are required. We can help you understand if those features are supported within JFBConnect.

Thanks,
Alex

Alright.. I'm going to give you the minor code change that can get you going right away. I know you said you don't mind making a change, but if you'd like us to investigate further and figure out the underlying cause, please private message us FTP credentials to your site and we'll gladly investigate further. With the ability to implement code changes, we should be able to narrow things down quickly.

To fix immediately, edit the /components/com_jfbconnect/libraries/provider/facebook.php. Around line 290, you'll see:

Code:

            "jfbc.base = '" . JURI::base() . "';\n" .

Change that too:

Code:

            "jfbc.base = 'https://www.yoursite.com/';\n" .

I hope that helps get you going!

Thanks,
Alex

I understand what the redirect looks like current/smile

The "Valid OAuth Redirect URI's" field can take multiple URLs. You shouldn't have to set just one. Please set them both in the app settings. It then may take Facebook an hour or more to fully recognize the setting in all of it's servers, so be patient. That URL must be set there without /it/ and with it (and any other language strings you may use).

Thanks,
Alex

Thanks for sending the images. The "Valid OAuth Redirect URI's" setting does not have your URL with /it/ in it. Can you add more URLs, like described in the post above. You should have, at least:

Code:

https://www.site.com/index.php?option=com_jfbconnect&task=authenticate.callback&provider=facebook

https://www.site.com/it/index.php?option=com_jfbconnect&task=authenticate.callback&provider=facebook

I hope that's all it is,
Alex

1) The requests feature works by letting you set a predefined message and sending that to your users from the admin area or having your visitors on the front end invite their friend with the same predefined message. To make requests work though, your app must be in the 'Games' category as that is a limitation Facebook introduced a few years ago. Many sites will place themsleves into the 'Games' category for their app just to use the feature, but it also means Facebook can change the rules or your category at any time.

3) I'm unsure if you're saying social login or email as username functionality into Joomla. For social network integration, it adds a ton of support and continuous maintenance to keep things functional with all the possible social networks we integrate with. Putting that functionality into Joomla means a lot of support to a minority of users who would use it, which I think is why it hasn't been done. Regarding email for username, that's not something we plan to add in SCLogin. Our SCLogin module is mainly an improved interface for interacting with JFBConnect or Joomla's underlying login systems. SCLogin doesn't actually log anyone it, it just hands the user off to the com_users component or com_jfbconnect component, so if com_users doesn't support email as username, neither do we. Fortunately though, there are plugins out there that can allow email as username and the SCLogin module would use those just like normal.

4) Thanks for your suggestions. They're always appreciated as we look toward future feature integration.

Thanks,
Alex

Can you send me a picture of your settings from the Facebook Developer area? You can send me a Private Message with those details by clicking the mail icon under my name to the left.

There is likely a code change we can provide to you that would make things work, but that would be something you'd have to apply with every update to JFBConnect, so not really a great solution for the long term. I'd really like to understand what's going wrong and fix the actual cause first.

Thanks,
Alex

Can you go into the Facebook Developer area and edit your app. Go to the Facebook Login -> Settings area. Then, find the "Valid OAuth Redirect URIs" section. In there, you'll need to add the authentication URLs with /it/. I'm assuming you already have the ones without /it/ in there. When done, you should have all variations of your URLs like:

Code:

https://www.site.com/index.php?option=com_jfbconnect&task=authenticate.callback&provider=facebook

https://www.site.com/it/index.php?option=com_jfbconnect&task=authenticate.callback&provider=facebook

If you have other language URLs or your site can be visited over non-www or http (not https), make sure you have those as well.

Hopefully, that will get you going!

Thanks,
Alex

1) The invitation/Requests feature of JFBConnect lets you send a request to your users who have authenticated with Facebook. You can create a custom message and URL that the user will go to when clicked. Please note that the Requests feature is still supported by Facebook, but they are slowly removing it's capabilities and limiting it in other ways. We will continue to support it, but are not planning any future development or improvements on Requests.

2) We haven't tested with Sociable yet. JFBConnect does create 100% standard Joomla users, so anyone that registers with JFBConnect should have an account created in Sociable. However, we don't have a plugin for profile import into that extension to bring in extra profile information.

3) JFBConnect allows users to login using their social network accounts. That's one of the huge benefits. They can register and then later return using only their social network credentials, which they are much more likely to remember.

4) We support point rewards for Alta User Points, Alpha User Points and JomSocial currently. We're always evaluating new extensions to add support for different features based on customer feedback.

5) We support over a dozen different social networks right now. We mainly add new ones based on customer feedback. While I've looked at both of those networks before, we have never had a request for them. It's something we have on our investigation list, but I can't provide any timeline on when it would be added.

I hope that helps answer your questions, but if you need anything else, please let me know.

Thanks,
Alex

I was able to recreate the problem on your site but am unsure what's causing it. Can you set the "Debug Mode" option to 'On' in the JFBConnect -> Configuration area? I'm hoping that will display an error message on the site when the redirect happens that will help investigate.

Beyond that, the only other information I have now is that GTranslate seems to be overriding the 'Base URL' of your site from example.com to example.com/it That normally should be fine, but it seems that for some reason the login process isn't working at that URL. I don't have any good reasons as to why at this point, but putting that detail here so I remember.

Please let us know if you see any error messages when trying to login with Debug Mode enabled.

Thanks,
Alex

You're correct that we could likely use some new layouts within SCLogin. The issue we've run into with more layouts is that they consume an awful lot of effort to ensure compatibility with the vast array of templates and other extensions out there. There are so many libraries (both Javascript, template and PHP) that each new 'theme' we create incurs an almost exponential amount of development and support effort afterwards. That's why we have our theme system for the SCLogin module as well as the ability to easily add our social login buttons to other areas of your site (other login modules, your template directly, articles or wherever works best).

It is a good suggestion and we've dabbled about with some other layouts, but our bread and butter is on the backend integration with social networks which we do exceptionally well.

I hope that at least explains our position, but the feedback is always appreciated and I could see releasing some updates later this year (especially as we re-evaluate things with Joomla 4).

Thanks,
Alex

Yes, if you don't like the solution above, the only suggestion we have is to wait until we're able to incorporate svg support into JFBConnect.

Thanks,
Alex

1) There are many, many sites that hide the Joomla user management area from the user. With JFBConnect, administrators can automatically generate the username and password for a user and *never* send that to the user, which means the only way they can authenticate into the site is with their social network.
Because of that, JFBConnect shows the social login buttons *and* the joomla login form when you're connecting to an account. If you'd like to remove one or the other from the Login portion of the create account page, we can gladly help you with the template overrides to do so.

1B - BUG - Anyway, the Social Icons shown should be the ones I selected into JFBConnect > Configuration > Google/Facebook/Instagram/Twitter etc.

Can you explain this? Are you saying more social networks are showing up than you have configured? JFBConnect should show any social networks that have an API key set.

BUG - What it is not running as expected by me it is that doesn't matter what I set in:
Users > Manage > User Options > Captcha: ...
I can set "Global", "None", "reCaptcha" or "Invisible Captcha", but from that JFBConnect page always and only the Invisible Captcha is called, and when it is not available the missing Captcha Alert message is appended on the top of the page.
2 - Labels disappearing - Please, update me asap

Please see this post. It looks like the behavior your seeing is a known issue with some templates and a mixing of mootools and jquery hover elements. The solution in there is a small snippet of Javascript you'll have to add to your page.

4 - Overrides - I know that DIgital Peak made a purpose about at the 2018 Google Summer of Code Mentor Summit

We agree that overrides aren't perfect. However, the idea of not doing them at all or making every extension have every possible option to show/hide every possible field a customer may want *and* be fully compatible with every template in existence is also not workable. For now, we're using and recommend the system that Joomla has made available.

7 - Joomla User Registration Solidres "Profile Details" tab
"I'd highly recommend contacting them for more information, even if it's just a high level explanation of when they would be including their profile view" - I'm going to ask and report back here

Looking at the site, I'm thinking the SolidRes extension uses the "User - Profile" plugin under the hood. That is the default Joomla profile plugin, which we do show the fields during registration if you have that enabled. If you aren't importing data from the user's social network into those profile fields, you should be able to disable the 'SocialProfiles - Joomla' plugin and it will hide the fields from registration as well.

Will look into the login buttons shortly. Hopefully the above clears up most other issues.

Thanks,
Alex

You can still use media queries to set the width or height of png images. I'd use the 48px image and simply update your media query to have:

Code:

@media (max-device-width: 480px)

{
  .social-login img {
    width:38px;
  }
}

That will shrink the image, but if it's a vector PNG, it should have no issue scaling similar to an SVG.

I hope that helps,
Alex

Jan-15-20 13:29:02
Category: JFBConnect

I'm so sorry if we missed your email. Sometimes, even our 'Contact Us' submissions do go to spam. If you had multiple URLs in the email (as above), that can increase the chances.

First off, yes, we'll fully support Joomla 4 once it becomes available. We tested JFBConnect with Alpha 11 last fall and found only minor changes were required for compatibility. Once the beta is released (originally intended for November, but still not available), we'll do the heavy lifting to ensure JFBConnect is compatible and updates to take advantage of new functionality. For reference, when Joomla 3.x was launched, we continued to support Joomla 1.5 for another 4 years and plan to keep compatibility with Joomla 3.x for quite a while as well.

1 / if I understand "Open Graph Tags" allows me to better reference joomla content (article? Dpcalendar?) Without the need for an extension like

I don't know the other extension well, so I can't speak to it. The Open Graph Tag support in JFBConnect is meant for setting the og tags on your page. Those tags are used when someone shares or Like's your page. The tags are used to generate the title, description and image that are shown in a user's feed on Facebook, LinkedIn and plenty of other sites. By setting the Open Graph tags, you're able to better curate how your site looks when shared on social networks.
By default, JFBConnect will automatically set the Open Graph tags for many extensions, but you can easily override the tags on an individual page using our Easy-Tags, like:

Code:

{SCOpenGraph title=Great title for this page to show on a social network}
2/ I bought https://www.roosterz.nl/joomla-extensions/ampz, can I configure the network as simply as this extension? otherwise no conflict between extension?

Unfortunately, I can't speak to that extension either. We've heard of it, but I don't know the details of it's configuration. JFBConnect is a complex extension allowing social authentication from 10+ networks, profile import, 50+ social widgets for sharing and interacting with content, open graph tag support, automatic and manual content push from your site to Facebook Pages, Twitter Streams and LinkedIn Company Pages, and more.
We've tried to simplify the setup process as much as possible and have extensive documentation for most features.

3/ sorry I don't see the doc for Social Auto-Posting?

The documentation for setting up a 'Channel', which can be used to automatically post content to a social feed or pull in that feed to your site, can be found here:
https://www.sourcecoast.com/jfbconnect/docs/posting/

4/ usable with other login extensions than Sclogin?

Absolutely! JFBConnect can automatically add the social login buttons to the standard Joomla login and registration form, multiple extensions have options to automatically include our buttons as well. Beyond that, you can use the Easy-Tag {JFBCLogin} anywhere in the site output to add the social login buttons configured. That tag can be modified to customize the login buttons for a specific page as well, like:

Code:

{JFBCLogin providers=facebook,twitter,linkedin image=sociallogin.png}

That will only show the Facebook, Twitter and LinkedIn login buttons (in that order and even if you have more social networks configured) and use a custom image you create for each button. We can gladly help with understanding integration further as well.

5 / in the https://joomtest.88h.ovh/index.php?opti … Itemid=101 page, how can you easily adjust the same horizontal height for the controls and buttons (intermediate size between the two)? no parameters in the backend?

I'm unsure off the top of my head why the input boxes look like that. There must be some conflicting CSS between your template and the SCLogin theme, but I'm not seeing it immediately. If you choose to use the SCLogin module, we can gladly help you get to the bottom of this.

6 / you have a setting or tutorial to put the buttons "log in / register" sosu black background?

The SCLogin module is completely template overridable. Check out our SCLogin theme documentation for how to override the style sheets or template output. Again though, you can choose to use your own login module as well.

For information, I downloaded the extension from your site. I had an error message, in my backend ("install from the web) of the kind" format not compatible

JFBConnect cannot be downloaded initially through the Joomla Install From Web option. Once you've purchased, installed and entered your subscriber ID in JFBConnect, then future updates can be installed with one click from the admin area.

Message => "Uh oh! We encountered an error when trying to sign you up: API key not passed"

This was an issue with our newsletter provider which has been fixed. Sorry for the trouble!

I hope the above helps, but if you need anything else, please let us know!

Thanks,
Alex

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