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Topic-icon Modal Popup - help required.

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10 years 9 months ago #34194 by Shuja
First I must thank you for this excellent extensions.

My website: www.happylifecircle.com:
I have popup problem,
1. If the module is published at top at position "loginload", the module does not popup at all.
2. If module is published at any other position, it pops-up, but get fades also, hence no input can be done.

please help, for both positions...

Regards
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Support Specialist
10 years 9 months ago #34208 by alzander
I'm not sure what's causing it to not work on that page. The modal HTML that we add to the page should be appended to the component output. However, on your page, it's not properly being added to the component output. Can you tell me if you have anything special creating that top menu bar, or if it's just a normal module position?

My only guess is that the module area in the top is being created in a different way than most modules and causing our modal functionality not to work. I've never seen that happen before though. Any information you can provide about your setup will help.

Thanks,
Alex
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10 years 9 months ago #34223 by Shuja
Replied by Shuja on topic Modal Popup - help required.
Thanks for your reply,
This has been on normal module position on the top. I have noticed, at top this problem is not with your module only, no modal pop-up is working there.

However, I am also concerned with other positions, where pop-up works, but fades with the background. Perhaps you can help me with the later issue?
I am not very proficient in web development, so if you need to get the backend access to help me, I can PM you.
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Support Specialist
10 years 9 months ago #34230 by alzander
If other modal popups don't work in that position, I'm not sure we'd be able to help. Obviously, there's something weird going on with that position and you'd need to diagnose what that is. I can't see the problem from looking at the pages of your site.

For the popup that does work, but with fading issues, if you can enable the SCLogin module in a position that the popup works, we should be able to diagnose the CSS that's causing an issue and help you fix that. We'd prefer not to have admin access yet as we should be able to diagnose that just by looking at it.

Thanks,
Alex
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10 years 9 months ago #34243 by Shuja
Replied by Shuja on topic Modal Popup - help required.
Hi Alex,
I have just enabled the module in left column position. Here it pops-up.... but with fading problem.
I hope you would find some solution.
Ref: www.happylifecircle.com

Thanks
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Support Specialist
10 years 9 months ago #34249 by alzander
In your /plugins/system/jat3/jat3/base-themes/default/css/template.css file at line 920, is the following block:
#ja-container {
position: relative;
z-index: 5;
}
Remove that z-index value and it will fix the popup value. I hope that helps, but test and let us know how it goes.

Thanks,
Alex
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