New registrants activation code fails

New registrants activation code fails

We are using SC Login.

For a growing number of registrants on your site, Removing Chains, the email code they get is not activating their account once they click it then try to log-in. The error says;

"log-in denied your account has either been blocked or you have not activated it yet"

I need help. This site is reaching out to once abused people in need and too many cannot even log-in once registered.
Blair Corbett

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Re: New registrants activation code fails

Problem "apparently" solved. We had the SCLogin module running AND a login menu item. According to Google searches the were probably conflicting with each other so I shut the menu item one off.

Blair Corbett

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Re: New registrants activation code fails

Blair,
I'm not sure why a login menu item would be the problem in all honesty, but if that seems to have helped your problem.. great!

In general, the SCLogin module simply lets users register using the standard Joomla registration method. So, even though they may click the "Register" button in our module, the registration process is completely handled by Joomla. That means the activation code is generated and later checked completely by Joomla and the SCLogin module shouldn't have any any affect on that.

If the problem returns, I'd recommend trying registering using the standard Joomla login module (mod_login). My guess is the problem still happens there as well. Of course, if it seems specific to SCLogin, just let us know and we'll gladly investigate further.

Thanks, and good luck,
Alex

If you use our extensions, please consider leaving a rating and review at the Joomla! Extension Directory:
JFBConnect | SCLogin

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