Topic-icon SC Login not working for some browsers

3 years 8 months ago - 3 years 8 months ago #66601 by alto.volume
Hi,
I tried to use SC Login in our web site (www.altovolumeaps.it - Login button on top) and I got as follows:

Chrome: OK
Edge: OK
Firefox: not working (after inserted credentials and clicked Login button, nothing happens)
IE11: the same as Firefox

Can you help me?
Please let me know.
Thank you! =)
Last edit: 3 years 8 months ago by alto.volume.
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Support Specialist
3 years 8 months ago #66602 by mel
Can you send me a private message with credentials to try? I attempted to use the register button and was brought to /component/users/?view=login&Itemid=171 which doesn't allow me to register. You can click on the envelope icon under my avatar to send the message.

-Melissa
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Support Specialist
3 years 8 months ago #66603 by mel
Thanks for the credentials. The login worked on Firefox for me, however I can reproduce the issue on Edge for your site. When I click on the submit button, we're seeing a 303 redirect for the OTP check. Please make sure that the file at /modules/mod_sclogin/ajax/otpcheck.php is accessible. Also if you don't want the one-time password check, please verify the OTP plugin parameters to make sure you're just targeting the backend.

As for why it works on some browsers and not others, I'm not sure at this point. But I think checking over your OTP settings is the first step.

-Melissa
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