Facebook Dissallowed App

Re: Facebook Dissallowed App

Originally there was a message that said that they sent out a message last May asking users to reconfirm their apps by August 6 or their apps would be deleted. I didn't see the message and I was removed from managing the website for a couple of months. After they figured out that they didn't have anyone else to manage the website they asked me to upgrade the site and get it up to PHP 7.2 standards. All seem well until a couple of months ago when the Facebook Like and Share buttons stropped working and gave an error message instead.

I see that all the messages go to the owner of the website, not me and the owner never mentioned it to me.

Appeal Status for 9/11 Truth Action Project

We've received your appeal for 9/11 Truth Action Project which was recently restricted. Our team is working quickly to review your case and will get back to you by the end of the next business day. Thanks for your patience.

For more information, please visit the Help Center.

Permission or Feature Access Expiring

attention

Access to the permissions and features listed below will expire on Apr 12, 2019.

user_gender
user_friends
user_age_range
user_link

If you still require access to these permissions and features, please submit for App Review to avoid losing access.

Your app 9/11 Truth Action Project has been disabled

attention

Your app 9/11 Truth Action Project has been disabled by our automated systems for creating a negative user experience that is in violation of our Platform Policies. To learn more about why your app has been disabled, visit this page: Facebook Platform Policies

If you think we have removed your app in error, please submit an appeal. We will work quickly to evaluate your case.

Warning: App Violation

attention

9/11 Truth Action Project (XXXXXXXXXXXXXXXX) appears to be creating a negative experience on Facebook in violation of our Platform Policies. If you do not make the changes to get your app into compliance, we will be forced to place a restriction on your app.

Please check your email address inbox for more information. If you haven't received an email from us, please ensure that the email address listed in the App Dashboard under App Settings is correct.

App Review Required

attention

With the August 1, 2018 App Review deadline fast approaching, it is important that you submit your app for review so you don't lose your current API access. This is required due to the recent update to the Facebook App Review process and API permissions model changes announced at F8 2018. Learn More.

If your app is not submitted for review, you will lose access to any permissions or features requiring review, including these:

user_friends
user_link
user_gender
user_age_range

The Facebook Platform APIs permissions and features have been updated with these changes. Please review the FAQ to ensure you request the correct permissions and features with your App Review submission. If you no longer require these permissions, no further action is required.

If access to the permissions and features is approved, the app may require business verification. Not following these additional steps may result in loss of API access. Learn more about App Review.

Edited by: webdevtim - Mar-13-19 23:33:29
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Re: Facebook Dissallowed App

Found this while poking around: Deep learning frameworks and tools for research and production.

Was not able to find this section. They just changed their interface today.  Developer area in the Settings -> Advanced area for "Allow API Access to App Settings"

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Re: Facebook Dissallowed App

The 2 issues that are the problem above are:
* Your app 9/11 Truth Action Project has been disabled
* Warning: App Violation

It seems like your app was flagged for creating a negative experience. You'll have to appeal that and take corrective action for whatever they don't like. The App Review and other ones are pretty irrelevant. After April, you may not be able to import some extended profile data from a user when they register on your site. They'd still be able to register and you'd get email and name.. so that's pretty inconsequential, especially when your app is disabled, which means registration is disabled.

You'll need to look into those violations, fix them, appeal and hope that your app is re-instated. That's the only advice I can give. After that, you can decide if you want to take care of the other messages, which aren't required.

Alex

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Re: Facebook Dissallowed App

I finally was able to successfully file an appeal yesterday. Nothing so far. As mentioned earlier in this thread, I changed all of the icons on the site to the ones you provide, which upon inspection, appear to be the icons Facebook has determined best represents their brand. I gave them four screen shots, so there should be no ambiguity.

So all I can do is wait.

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Re: Facebook Dissallowed App

Just to be clear, I don't think the issue is the icons. The warnings above specifically state:

9/11 Truth Action Project (XXXXXXXXXXXXXXXX) appears to be creating a negative experience on Facebook in violation of our Platform Policies. If you do not make the changes to get your app into compliance, we will be forced to place a restriction on your app.

Please check your email address inbox for more information. If you haven't received an email from us, please ensure that the email address listed in the App Dashboard under App Settings is correct.

A 'negative experience' is not what you'd get for having the wrong icons. We've seen messages from users who have received warnings for using the wrong icons, and the text looks like:

Code:

In working to create a great Platform experience for everyone, we ask developers to ensure the apps they build comply with our Platform Policies. Your app YYYYY (AppId: XXXXXX) doesn't comply with the following:


Platform Policy 8.3: Use a clearly branded "Login with Facebook" button and follow the Facebook Brand Guidelines: https://www.facebookbrand.com/.

Changing the icons is good, but I think there are other reasons that Facebook has blocked your app. In the message above, they state to check your email on record for more details. I'd scour your email (or whoever is setup as the application admin) to see if there are more details available.

Thanks,
Alex

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Re: Facebook Dissallowed App

Alex, this is the only email that was received from Facebook in conjunction with this. I will just have to wait an see what they say.

Your app 9/11 Truth Action Project has been disabled for creating a negative user experience that is in violation of our Platform Policies.

Your app 9/11 Truth Action Project has been disabled by our automated systems for creating a negative user experience that is in violation of our Platform Policies. To learn more about why your app has been disabled, visit this page: Facebook Platform Policies

If you think we have removed your app in error, please submit an appeal. We will work quickly to evaluate your case.

You can view this and other Developer Notifications related to your app, in the App Dashboard.       

Visit App Dashboard

This is an automated message. Please do not reply. You are receiving this email because you have chosen to receive developer updates from Facebook. If you wish to unsubscribe, please visit your Developer Settings.

All rights reserved, Facebook © 2018. 1 Facebook Way, Menlo Park, CA 94025

Edited by: webdevtim - Mar-14-19 18:59:19
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Re: Facebook Dissallowed App

I have looked, carefully, there is nothing except that message. One thing that did appear on the developer chat was that we had dishonored their brand by using icons other than the official branded Facebook icons. They provided a link to appeal and get the Apps restored, but the appeals form was down. When I asked about that they replied that they were in the middle of sweeping changes.

Here is the exchange with Facebook:


Timothy Michel

I have tested in both Firefox and Chrome and I get the same 404 Sorry the link may be broken or the page no longer exists.

I have looked in the Chrome Network page and all requests are http 200 successful.

I have looked in Chrome Console and there are no error messages. So Facebook is processing the request for the page.

The site where the app was disabled is https://www.911tap.org

All custom social media icons have been replaced with the official branded icons from each social media venue so that the brands of each are honored.

Hi Timothy,

If this is still occurring on your end, could you provide the app ID that is affected by this? You can use confidential reply for any sensitive info.

Best, Darija

Darija Đorđević

Facebook Team
Hi Timothy,

If this is still occurring on your end, could you provide the app ID that is affected by this? You can use confidential reply for any sensitive info.

Best, Darija

Timothy Michel

App ID: XXXXXXXXXXXXXXX

Timothy Michel

This is the page that you referenced for making an appeal: https://developers.facebook.com/appeal

I have changed the icons on the website in question, https://www,911tap.org to comply with the official Facebook brand.

There is no form available at https://developers.facebook.com/appeal for submitting an appeal. It is just an information page as follows:

App Appeals

None of your apps are restricted.

Restore Apps

There are no apps available for you to recover. If you don't see the app you're looking for, it means we're not able to restore that app.

Restore Admin Access

There are no apps available for you to recover. If you don't see the app you're looking for, it means we're not able to restore that app.

Missing Apps

If you cannot see an app you used to own:
    Check in with the current App Admin to see if your role on the App Dashboard has changed.
    Ensure your app is following these App Management Best Practices.


So I do not see that there is any course of action I can take except for making an appeal here. Perhaps Facebook has rolled out a new AI platform that serves different pages to different users based on the context of their use of Facebook or based on the context of the content of their website which is linked via the App ID to Facebook.

I any event, I need instruction from you telling me how to proceed.

That is all there was and then I got the email saying that the 9/11 Truth Outreach App was giving Facebook users a negative experience.

Edited by: webdevtim - Mar-15-19 22:01:09
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Re: Facebook Dissallowed App

Keep us posted on the appeal process and hopefully it all is rectified soon.

Thanks,
Alex

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Re: Facebook Dissallowed App

Haven't heard a word in over a week.

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