Facebook Dissallowed App

Facebook Dissallowed App

Facebook said that our Facebook login button doesn't clearly identify Facebook.

Here is the whole email message:

_______________________________________________________________

        From: "Facebook" <[email protected]>
        Sent: Tuesday, February 19, 2019 7:44 PM
        To: "9/11 Truth Action Project" <[email protected]>
        Subject: Facebook Platform Policy - App Deactivated: 9/11 Truth Action Project (311988672497703)
        
        Hi,

        Your app 9/11 Truth Action Project (AppId: 311988672497703) doesn't fully comply with our Platform Policies. Since we're striving to improve the Platform experience, your app has been deactivated.

        Your app is violating the following Platform Policies:

        Platform Policy 8.3: Use a clearly branded "Login with Facebook" button and follow the Facebook Brand Guidelines: https://www.facebookbrand.com/.

        Your Login button doesn't properly reference Facebook. To fix this issue, you should always use our official SDK for Login. For more information on Login best practices, check out the Login section of our developer documents: https://developers.facebook.com/docs/fa … tondesign.

        Platform Policy 1.2: Build an app that is stable and easily navigable. Be sure your app insights reflect a positive experience.

        Here's a visual example of the policy: https://developers.facebook.com/policy#1-1-photo.


        You can access the full list of our Platform Policies here: https://developers.facebook.com/policy/.

        Once you’ve updated your app, please go to https://developers.facebook.com/appeal to appeal. A member of our team will get back to you within 48 hours.

        Since we’re always working to create great experiences for developers on Facebook, we’d love to hear your feedback on what you liked about your interaction with us and what we could improve. Please take a few minutes to fill out our survey: www.facebook.com/survey/?oid=926173597535924&cd={"job_id":"761296607556927"}.

        Thanks,
__________________________________________________________________

There wasn't any issue for the last couple of years and now there is, so I guess their policy changed and I didn't read it. Do I have to include the Text "Login with Facebook" along with the button, or do I have to include that text on the face of the button.

When paleontologists millions of years in the future dig up this civilization and ask, why did the human race go extinct, they will arrive at the answer, Facebook.

I just hovered over you button and I see that you have the anchor property, title-"Login with Facebook" Is that all that I need.

Edited by: webdevtim - Feb-19-19 23:59:43
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Re: Facebook Dissallowed App

We just encountered this with another user last week, as Facebook has changed their branding guidelines. His issue was resolved with new buttons that I provided.  I just posted an updated version of JFBConnect with these new login buttons that match the new criteria. Please update to this version.

Once installed, you may need to go into SCLogin > Social Button Settings to re-select the images you're using as the buttons. Also, go into the JFBConnect > Configuration > Facebook tab and make sure that the new buttons are selected as the "Default Login Buttons".

-Melissa

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Re: Facebook Dissallowed App

Thanks Mel, I already changed the Facebook icon to the one from the old set instead of my custom icons.

I will upgrade today and reelect those icons again.

Facebook says that once I have made the corrections, I have to file an appeal to get the Facebook App reinstated. Do I still need to do that even though I update the installation of JFBConnect and selected the new icons?

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Re: Facebook Dissallowed App

Yes, you'll need to 'appeal'. It's not as bad as it sounds. You should just have need to respond to their ticket (or create a new one) and let them know you've updated the icon and to check again.

We've already had a few users report this issue and the resolution has usually only taken a day or so from what we understand.

I hope that helps, but definitely let us know how it goes.

Thanks,
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Re: Facebook Dissallowed App

Thanks Alex, that is what I thought from reading their policy page.

How have you been by the way? It has been awhile, which is good, because it means that there has been no issues with JFBConnect or SCLogin for quite some time now.

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Re: Facebook Dissallowed App

We're doing good. Chugging along and keeping up with the changes in social networks. Last year, there were a ton of API changes in most networks, which kept us busy. Those were mostly all after the privacy issues Facebook had at the beginning of the year. We're hoping this year is a little less crazy, so we can focus on some new features and improvements.

Glad to hear things are working well for you!

All the best,
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Re: Facebook Dissallowed App

Good to know things are going well for you.

Thanks for a great component.

I don't think this will be the end of the privacy issues, but hopefully there won't be more major changes to their APIs.

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Re: Facebook Dissallowed App

Unfortunately, Alex when I attempt to file and appeal I get the following error.


    Sorry, the link you followed may be broken, or the page may have been removed.
    Search for appeal on developers.facebook.com

When I go to developers.facebook.com and click on "Appeal an App Decision" I get the same message.

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Re: Facebook Dissallowed App

Looks like someone else filed a bug report about this. I'd recommend commenting that you're having a similar issue:
https://developers.facebook.com/bugs/2987912147901762/

Hopefully, they get things fixed soon!

Alex

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Re: Facebook Dissallowed App

Also.. read the notes in that bug report as they mention disabling ad blockers and trying different browsers. Always possible something on your end is preventing the link from working.

Good luck!

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Re: Facebook Dissallowed App

I had a Webroot filter installed in Firefox and disabled that but no joy. I will have to register as a Web Developer on Facebook to leave as comment. Funny, they didn't leave any instructions for Firefox.

I tried it in Chrome as well. same result.

I will leave a comment. Maybe they will take a look at the site and see that I have swapped out all the custom social media icons for the official icons and perhaps that will be enough for them to reinstate the app.

This is the comment I left Facebook


I have tested in both Firefox and Chrome and I get the same 404 Sorry the link may be broken or the page no longer exists.

I have looked in the Chrome Network page and all requests are http 200 successful.

I have looked in Chrome Console and there are no error messages. So Facebook is processing the request for the page.

The site where the app was disabled is https://www.911tap.org

All custom social media icons have been replaced with the official branded icons from each social media venue so that the brands of each are honored.

I just want to make an observation here, Alex or Melissa, and that is all the HTTP request statuses for the page are 200, there are no 404 page not found error statuses. That means that Facebook is serving that Error page and it is not the result of an HTTP request failure. I imply from that that Facebook doesn't want to take any appeals at this time.

Guess I will have to wait until they make that appeals form available again. Maybe they were getting swamped with appeals. Maybe this was the result of an AI app gone wild.

Edited by: webdevtim - Feb-21-19 22:48:41
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Re: Facebook Dissallowed App

This is the latest from Facebook:

Developer Appeals

I see that all the Apps have been deleted. I am trying to remember how to recreate the Apps using the JFBConnect component. Oh yes Auto-tune, but that isn't working.

I have zero love for Mark Zuckerberg at this moment, I really don't have time for this.

Edited by: webdevtim - Feb-24-19 15:28:48
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Re: Facebook Dissallowed App

Alex, I am getting this error message when using the Facebook channel app.

App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.

I have had one email from Facebook, and they asked me to describe the problem to them and give them the App ID so that they could restore it. I did that but havcen't heard back form them for 5 days.

Have any of your other clients been able to get their Apps restored?

When I go to developer.facebook.com and login in, I don't see any apps listed. What is it I should do to get create a new app? I get errors when I try.

Edited by: webdevtim - Feb-27-19 19:50:32
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Re: Facebook Dissallowed App

I'm sorry I missed your post earlier. They deleted your app(s)? That's crazy! I haven't heard of them doing that, ever, that I can think of. Restricted or disabled, sure, but that's so whatever issue can be resolved. Deleting is crazy and doesn't really make sense since, as you've done, you can just re-create it.

Either way, I'm sorry for the troubles you ran into there, especially for such a seemingly minor thing.

There's something really strange going on with your account, it sounds like. If you go to developer.facebook.com and don't see any apps listed, then what Api and secret key are you using in JFBConnect to try to setup the Channels? If you can't get into the dev area, then you can't disable development mode to put your app Live, or many of the other things that are necessary to get things going.

I hate to say it, but you'll have to keep pestering Facebook. I'd submit a bug request (developers.facebook.com/bugs) and note everything you can about what you can/can't see. Keep it quick, don't need to go into the original issue, just that you can't see any apps and your existing app that worked for a long time seems gone too.

I hope that helps, but definitely keep us posted!
Alex

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Re: Facebook Dissallowed App

When I try to log in using Facebook, I get this message:

Log in to use your Facebook account with 9/11 Truth Action Project.

Error Accessing App
We're sorry, but the application you're trying to use doesn't exist or has been disabled.

Create New Account


If I try to post an article to Facebook, I get the following message:

Log in to use your Facebook account with 9/11 Truth Action Project.

Error Accessing App
We're sorry, but the application you're trying to use doesn't exist or has been disabled.
Create New Account



When I try to post an article summary to Facebook I get the following message, even though I can successfully log into Facebook:

Your Account Has Been Disabled

For more information, or if you think your account was disabled by mistake, please visit the Help Center.
Go To Help Center

I have been pestering Facebook. When I go to the Appeals page, it say that there is nothing wrong with my account.


This just in.
The people who run the organization who's website I managed, demoted me to a moderator on that Facebook page and deleted that user that was connected to the Facebook Channel on JFBConnect. That is the reason the App got deleted, the user account listed in Channel settings, no longer exists on Facebook.

And the people that made that decision to delete that account on the Facebook page do not understand why this would cause a problem.

The board director who's name I used as the manager of that Facebook Channel probably saw that his email address on that page was [email protected] and had his new Social Media persons delete that account and create a new one using his regular email address. I would assume that since the App was no longer connected to any user on that page that Facebook automation just deleted the App during a regular cleanup cycle.

I have to be restored to Admin in order to create a new special Social Media channel user account that I can then list in Joomla users and select in the Facebook Channel interface.

Wish someone would have told me they did this. but I would expect that after they did this, the Facebook features on the website stopped working, then I get a call, and they say they have no idea what happened.

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Re: Facebook Dissallowed App

Facebook won't let you delete the last user on a Page or App. There always has to be one last admin. However, if you were removed from a Page, then the authorization token that your user has to allow posting to that page will no longer work, for obvious reasons.

So, the Page and the App should still be alive somewhere. You just need to be added back to the Page as a admin so that you can post content through it through the API. The API keys for the app should still work, but yeah, you may not be able to see that app in the admin area of Facebook anymore. You shouldn't need to though as JFBConnect was designed to not require you to edit the app on Facebook's side.

I hope that helps, but keep us posted on how things go.

Thanks,
Alex

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Re: Facebook Dissallowed App

Yes, I have to be restored to admin on that page, or there is nothing I can do. As you say, I can't login through the Joomla interface, I have to login using the Facebook login in order to be able to confirm. That means I have to be able to log into Facebook with those credentials or it won't work, and I can't do that unless I am admin.

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Re: Facebook Dissallowed App

I got restored as admin, had Facebook send a new confirmation email and I confirmed, and now everything works again. Logged in with Facebook account and posted an article to Facebook and Twitter.

Notice that the character count restriction on Twitter has been increased considerably.

By the way, what channels can I set up besides Facebook and Twitter. I have been away from this for awhile and need a memory jog.

Oh I just looked, only LinkedIn.

I logged out of the 911tap.org, and tried to post using the "Share" button and got the same response:

Log in to use your Facebook account with 9/11 Truth Action Project.

Error Accessing App

We're sorry, but the application you're trying to use doesn't exist or has been disabled.


Create New Account

I am given the option of creating a test app or deleting the app.

This got deleted because they sent out a message last May that all Apps had to be reaffirmed or they would be deleted. Facebook says that because people did no reaffirm, that 100s of thousands of Apps were deleted. The JFBConnect App is still there, in fact there are two versions of the same, bu it is in development mode with the two options I mentioned above.

Should I select to Create a Test App, and then go through the Facebook verification process again???

Edited by: webdevtim - Mar-11-19 18:42:01
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Re: Facebook Dissallowed App

The Twitter count is set when using the Autotune configuration tool's "Network Settings" section. When you run that step, data for multiple social networks, like character counts and URLs for specific features, are fetched. We use Autotune to update those settings so we don't have to put out a release every time one of the 10 networks we support makes a minor update.

I'm unsure what that error message is or how you're seeing it. I'd check the share button itself to see if it's including some other Facebook App Id. If you're using the JFBConnect share button, that shouldn't be a problem, but if it comes from another extension, that's probably the issue.

Thanks,
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Re: Facebook Dissallowed App

No JFBConnect is the only Social Sharing Extension I use and I have it set up just like you do in the lower right hand corner of the page.

If I am logged in with the special Social Media email address that is an admin on the Facebook page, and that is the same as in the Facebook Channel settings email address, I can post to Facebook. I can post as Social Media admin and I can use the Share button to post.

If I log out and then log into Facebook with my personal Facebook account I get the following:

Error
Warning
App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions.

In other words I can only post to Facebook as a test user, not as a regular user

When I go to developer.facebook.com and log in with the special Social Media account that I set up specifically for JFBConnect and which is an admin on Facebook, when I look at the apps, they say that they are in developer mode. Nothing I can do in JFBConnect will change that except for create another instance of the App in developer mode on Facebook.

My question is, should I go ahead and click "Create Test App" from the JFBConnect App that is listed in the Facebook Page drop down to start the confirmation and approval process with Facebook. This has nothing to do with JFBConnect, nothing to do with the website, this has to do with getting Facebook to accept the JFBConnect App, which it isn't doing automatically. the other options is to delete those Apps and run Auto Tune again, which will recreate the App, but my suspicion is the App will again be in developer mode until I go through the Facebook confirmation and approval process.

Edited by: webdevtim - Mar-11-19 23:04:10
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Re: Facebook Dissallowed App

Here is a screen shot of developer.facebook.com:

http://webdev.911truthoutreach.org/images/temp/facebook-developer-page.jpg

Edited by: webdevtim - Mar-11-19 23:35:00
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Re: Facebook Dissallowed App

Alex, Melissa, I see you are swamped with issues, so I will say I understand up front, if you are taking longer than usual to respond to individual request.

My Channel Facebook App on developer.facebook.com is still in Sandbox mode. I am still wondering what to do.

Log Into Facebook
Facebook Will Be Back Soon
Facebook is down for required maintenance right now, but you should be able to get back on within a few minutes. In the meantime, read more about why you're seeing this message. Thanks for your patience as we improve the site.

The organization I manage the website for are now telling me to just uninstall JFBConnect because they can just copy and paste an image and URL to Facebook when they write an article. I tell them that having the JFBConnect extension in place allows other users to post articles to their Facebook pages as well, they then say that there is such little traffic that it isn't worth it. I say the only way you are going to increase traffic is if you get exposure on venues like Facebook. They say we have had exposure on Facebook and still we have such little traffic.

At this point I just want to get the plugin working again and then walk away.

The problem is that Facebook has sandboxed the App. Do I delete the App and let JFBConnect recreate it, (no I create the App, and let JFBConnect add any Login, Share or Like Social widgets to the App with Autotune), or do I negotiate with Facebook to have the App returned to live status? The App isn't getting populated with Share and Like widgets by JFBConnect. Again, do I delete the App and create a new one, get the new App ID and Secret key and paste them into the Facebook Autotune Basic Info section, and then complete the Autotune process?

When I run Autotune with the existing App Id and Secret key, I am now getting the error message: "Facebook API Error: (#100) Failed to update the application" It may be that Facebook is down for a few hours instead of a few minutes.

I am going through the JFBConnect documentation again to see if there is something that I have perhaps missed. But I keep coming back to the same thing, should I delete all apps on the Facebook account, create new ones and then run Autotune?

Finally got the following from Facebook:

Developer Appeals
Notice
Hi, We've received your appeal for your app which was recently restricted. Our team is working quickly to review your case and will get back to you by the end of the next business day. Please check back to this email address for our response and note that while this case is pending, you won't be able to submit another appeal for this app. We value your innovation and hope to provide you with opportunities to improve.

Edited by: webdevtim - Mar-13-19 22:54:32
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Re: Facebook Dissallowed App

Sorry for the delay. When you click into your app in the Facebook Developer area, there should be a 'switch' at the top right of the whole area that should show "Status: In Development". Hit that switch and you should be in "Live". There is no API to toggle that setting, so JFBConnect cannot do it for you. If you don't see that setting, you don't have the right admin privileges for that app.

The only other setting to be aware of is in the Developer area in the Settings -> Advanced area for "Allow API Access to App Settings". You should enable that setting to allow JFBConnect to update your settings in Autotune.

I hope that helps,
Alex

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Re: Facebook Dissallowed App

Yes, I see this [Off  ] Status: In Development and when I hover over the [Off  ] button a popup says, "You may not make your app available to all users."

So I will just have to wait until Facebook lifts thew restriction.

I provided several screen shots showing the official branded Facebook icon.

this just came in as well: FACEBOOK, INSTAGRAM AND WHATSAPP HAVE BEEN DOWN FOR SOME USERS GLOBALLY

Edited by: webdevtim - Mar-13-19 23:08:01
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Re: Facebook Dissallowed App

Is there any explanation for why? You'll need to look through the developer area for alerts, messages or other indications as to what your app is missing that isn't allowing you to make it live.

Alex

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