Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

Hi

I posted this also for another thread but maybe its here where it should be though its belong to the SCLogin module.

I also have problem after updating JFC the users cant close the popup modal window by the x icon top right corner I have on front page. Its related after investigation to EasyBlog 5.1.6 and EasySocial 2.0.17 using Joomla 3.6.5.

You can login from that popup modal window but you cant close the popup modal window by the x in the right top corner so if people come to the site click on the top Login button they get stucked and cant browse to other pages on the site..

And you can close the modal popup with your escape button then it close the popup modal login screen but not when clicking on the x in the corner of that popup window..

Its releated to EasyBlog 5.1 and EasySocial though other menus where EasyBlog 5.1 & EasySocial 2.0.17 is not loaded then it works. As soon there is a EB module/menu to EasyBlog 5.1 this closing of the SClogin module doesnt work to click on the x icon.

Hope you can fix this asap though this is very irritating for users coming to the site click on the login button and then get stuck in the site there..

Cheers!

ssnobben
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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

Are there any Javascript errors on the console when you attempt to close the modal? Could you provide the specific URL where I can see the behavior in action please?

-Melissa

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

You can check this url https://www.dreamhouses.com/en/

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

Looking at the page source, I'm not seeing the Javascript Bootstrap library being included on your page - it looks like there's some extension/etc that's minimizing the javascript on your page into one file. Could you try temporarily disabling that functionality to see if there's an effect on the modal closing and we'll go from there.

-Melissa

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

Hi thanks.

You can see this page where I have disable the "EasyBlog latest post" module  https://www.dreamhouses.com/it/  (Italian page) that it works and then on the normal page where EasyBlog module latest post module is enable it doesnt work.

Rgds

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

I've tested the EasyBlog Latest Posts module on our test site and am not running into the same problem. Could you:

1. Try disabling the compression that you have for Javascript and let us know if there is any change?
2. Try reordering your system plugins for JFBConnect and EasyBlog, i.e. swapping the order of what's first etc, to see if there's any change?

-Melissa

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

Hi Melissa

and thks for coming back to me about this..its very strange bcs it works before. ( Site is Joomla 3.6.5 EasyBlog 5.1.6 and EasySocial 2.0.17)

****  See my comments in bold of this quote below

mel wrote:


I've tested the EasyBlog Latest Posts module on our test site and am not running into the same problem. Could you:

1. Try disabling the compression that you have for Javascript and let us know if there is any change?

I will try to see if there is any javascript compression that affect this but dont you think its strange that it work when disabling EasyBlog "Latest posts module"  f or Italian pages it  works https://www.dreamhouses.com/it/ but it doesnt work when EasyBlog latest module is enable on other pages. So what you mean is that there is some javascript compressions that only work for EasyBlog "Latest posts module" or ...? I didnt get that logic and analysis clear..




2. Try reordering your system plugins for JFBConnect and EasyBlog, i.e. swapping the order of what's first etc, to see if there's any change?

Nope tested all system plgs and changed orders there and no effect..


-Melissa

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

HI

it seems that the jQuery for JCLogin module not working with the templates jQuery plg for closing

If I enable this for JFC component, see attachment image,
https://www.sourcecoast.com/images/agorapro/attachments/20033/mini_SCloginClosingproblem.jpg
it works but that will have other conflicts and high loading times for EasyBlog and EasySocial and its not good solution. 

Can you check why jQuery of SCLogin not working for the closing part there?

rgds  see also attachment

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

Are you saying that when you enable the "Include jQuery / Bootstrap" setting in JFBConnect that things work properly? If so, that means that the jQuery and/or Bootstrap version used in your template is conflicting or not compatible with what JFBConnect and the SCLogin module require.

As Melissa noted though, for us to investigate further, the first thing we'd recommend is to disable the optimization plugins you have on your site. Many times, those optimizations will re-order scripts in a way that causes conflicts like you're seeing. Please try disabling that and, even if it still doesn't work, leave disabled so we can see what is happening under the hood.

Thanks,
Alex

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

Hi

thanks for coming back to me about this. I will try to explain whats going on.

The problem in the site is o n l y related to EasyBlog & EasySocial components/modules with login not being able to close (the x in top module) and when there is a module like EasyBlog latest post module. Everything working elsewhere. ( can press esc and it work but not by pressing the x close in the SCLogin popup module there)

Example of menu direct to EasyBlog where its not working
https://www.dreamhouses.com/en/blogs

Example of menu to EasySocial where its not working
https://www.dreamhouses.com/en/portal

Example on other pages where it working just test whatever...example https://www.dreamhouses.com/en/search

So JFC and SCLogion working on all pages where its not a EasyBlog,EasySocial module or a menu to these components.

There is no optimization plugins enable except Gzip Page Compression in Joomla setting or any other cache plg, components enabled, Site using CloudFlare.

Everything working before and the problem seems related to new EasyBlog & EasySocial connected to jQuery and latest updated new JFC verision 7.2.

Hope you can help to sort this out.

Cheers!

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

"..that the jQuery and/or Bootstrap version used in your template is conflicting or not compatible with what JFBConnect and the SCLogin module require.."

I have use this template for 2 years and have no problem with it before and this started now with new version of JFC and SCLogin module and EasyBlog and EasySocial.

So thats strange and that you can close this window by push button Esc but not working for the X icon top rigth corner. And that it works on all other pages except the one with EasyBlog and EasySocial ones.

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

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Re: Problem closing modal pop up window with EB 5.1.6 & EasySocial 2.0.17

There's absolutely some sort of optimization extension, plugin or script working on your site. Code like the below, which is loading JFBConnect's Javascript file's is not standard Joomla behavior:

Code:

<script src="/components,_com_jfbconnect,_includes,_jfbconnect.js,qv==6+templates,_rpl_twenty_eight,_assets,_js,_modernizr.2.7.1.js+templates,_rpl_twenty_eight,_assets,_js,_bootstrap.min.js.pagespeed.jc.lI9c8mHvmm.js"></script>

As mentioned multiple times above, please disable whatever you're using to optimize and compress the Javascript and see if that helps. Beyond that, the only recommendation we have is to turn on the "Enable jQuery / Bootstrap" setting in JFBConnect which shouldn't affect your load times very much, especially with the optimizations you have enabled.

Thanks,
Alex

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JFBConnect | SCLogin

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