Community builder user map fields.

First off, sorry for the delay. I missed your first post, which doesn't happen often, but unfortunately does happen. We generally try to get to all posts within a few hours and almost never more than 24 hours. It mainly depends on our load, severity of question, and amount of investigation that is needed to get a good response. We definitely failed on this one, but let's try to get you going as best we can.

As for your issues, it sounds like the main one is that the CB User isn't getting their profile imported. That usually is caused by the required fields not having a 'mapping' setup for them, but there are a few other odd causes for this issue as well. It sounds like you're in one of the extra cases, and we'd need to investigate some more. We have another Community Builder profile plugin that we've used on a few user's sites with good results, but it hasn't been tested as thoroughly as we want before a full release. Would it be possible to get access to the admin area of your site to investigate the issue further? We may install the new plugin on your site to check if it fixes the issue as well, which would mean we should be able to get you going pretty soon.

If so, please Private Message us a set of Super Admin credentials. You can PM me by clicking the arrow under my picture (<

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If that doesn't work, let us know, and we can suggest a few minor/easy code changes to make to our files and some other things to debug to see where the problem lies.

Thanks, and sorry again for the delay. As always, we have a 30-day money back guarantee. Should we not be able to help you, please feel free to request a refund.

Alex

I just got into your site and was able to determine why CB won't save the user, but I need more information from you. JLinked uses Community Builder's own function called saveSafely to try to save the user's details. When we call that function on your site, there was a SQL error that was being thrown as data for the 'delimiter' fields you have defined were causing issues. There really shouldn't be any data saved in those fields, so I'm not sure why Community Builder was having trouble with those fields.

I went through and disabled all the delimiter fields and was able to properly register with my profile information imported. They're currently still disabled.

We'll have to test more with the delimiter field to understand why that's causing issues. Do you have any special field addons enabled for Community Builder or anything else we should know about that may be the cause of the conflict? It's possible no one has ever used the delimiter fields, so we just haven't heard about this problem.. but just need to know if there's anything different about your site.

Thanks,
Alex

From the description, I don't think the CB Conditional Plugin is the problem. It sounds like it really just hides some fields during the registration proces, but doesn't change how the fields themselves operate.

It seems like it's an issue with the delimiter type fields, but again, that's something we have to do more testing with. Is the delimiter required to be used with the CB Conditional Plugin? Or are you using it for display reasons on the user's profile itself?

We are planning to do more testing with the delimiter field this weekend or early next week. You may want to try re-enabling the delimiter but try disabling showing it on registration, or even profile, just to see if that fixes the problem. That may not function how you want, but knowing how that affects the registration will help us figure out the problem faster as well.

Thanks,
Alex