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Not able to download

Not able to download

I made a payment subscribed. I can see the download option but it has cross underneath the download? Why I cannot download!!

alikha
Ali
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Re: Not able to download

Ali,
I responded in the Site Essentials forum where you originally posted, I'm assuming on accident. Below is a copy of what I said there:

You paid via a PayPal eCheck payment. PayPal has a processing time on those of about 3-5 days. They currently have a note on your payment of:

eCheck estimated completion: Jun 20, 2012 - Jun 22, 2012. We recommend that you don't ship items until you receive payment.

If you'd like, we can cancel that payment and you can use an instant payment method, which will immediately release your subscription to you. All other methods of payment other than eCheck, are instant, like Credit Card purchases or PayPal money transfers.

Hope that helps explain,
Alex

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alzander
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Re: Not able to download

Paypal just transferred you the amount. It took them three days to clear the amount for some reason. Please enable my subscription so I can download now.

Thanks

alikha
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Re: Not able to download

Ali,
Normally, PayPal automatically notifies our system that the payment clears. That didn't happen with yours for some reason. I've gone ahead and manually approved the purchase though and you should be able to access the files in the "My Subscriptions" area.

Thanks for your patience,
Alex

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alzander
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