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Topic-icon LinkedIn components gone after updating

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12 years 3 months ago #17815 by coagra
On trueazimuth.biz I updated to most recent version.
Facebook and LinkedIn login components are OK.
Facebook components all seem OK.
All LinkedIn components are gone.
Rechecked API keys to make sure they didn't change or anything. Rechecked required extensions to make sure all was installed (green) and checked (yes).

Not sure what to do...
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12 years 3 months ago #17840 by alzander
What do you mean "components are gone"? Is this in the front-end area (can't see the widgets, like Company Profile, Member Info, etc) or can't see the extension menu for JLinked (or any of it's views) in the admin area?

If it's the widgets on the front-end you can't see, try to disable the JFBConnect Content Plugin. It can re-include the LinkedIn Javascript library, which may conflict with how you have JLinked configured. It obviously shouldn't, but it's our best guess right now.

If that doesn't help, please let me know what version of JFBConnect and JLinked you're running. Also, when you updated, what were you updating (JLinked or JFBConnect), and if you know, what version were you on before?

Sorry to throw so many questions back at ya, but it will help narrow things down quicker.

Thanks,
Alex
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12 years 3 months ago #17841 by coagra
RE: components are gone - on the front end, share with LinkedIn buttons are gone (although Tweet, Google+ and FBLike remain). Member Profile is gone -- even those I create manually using the code in the examples section (these were all there yesterday). Company Profile is gone. Recommend button is gone (all on front end).

RE: version -- not sure of previous version -- just subscribed in past 45 days so it is recent. Have installed the latest for both apps.

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12 years 3 months ago #17843 by alzander
Not sure how I missed your URL in the first post.. but I just went to the site (Chrome/Win7 & IE9), and I see the Share button on each article and the 2 widgets "Business Coaching on LinkedIn" in the bottom right on the home page. I don't see any issues in the code or with Javascript errors that would cause problems.

Can you try with a different browser and/or computer? If not, please at least try clearing your browser cache to see if that helps.

From here though, all looks perfect.

Thanks
Alex
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12 years 3 months ago #18043 by coagra
Hi,

Played around with this all and just figured it out what the issue is.

With the LinkedIn API, you can only have one URL --www or non-www specified. This does not appear to be an issue with the Facebook API.

So when you went to trueazimuth.biz all looked well and good. However, my browser history showed www.trueazimuth.biz and at that URL every instance of JLinked failed. Yet every instance of JFBConnect worked.

I am now in the process of editing Apache mod_rewrite (.htaccess) to Redirect to include www.

I would encourage you to include this tidbit in the Configuration Guide -- specifically include it as a step to be taken so that folks don't end up like me.
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12 years 3 months ago #18296 by alzander
Coach,
Very sorry for the delay in getting back to you on this. You are correct in what the issue was, and hope you had success in updating your .htaccess file. If not, definitely let us know.

I didn't post back here immediately since I wanted to update the guide with your suggestion. I got a little sidetracked this week, but finally did add the following note under the Javascript API Domain setting information:

*** Please note: If you set the Javascript API Domain to www.domain.com, but can also view your site at domain.com (no www), the LinkedIn widgets will not work on the non-www version! You will need to set up a redirect to force all pages on your site to either www or non-www. You can do this either in your .htaccess file or using a 3rd party Joomla extension.

www.sourcecoast.com/jlinked/docs/configuration-guide?start=1

We do appreciate the feedback and hope it will help others.

Thanks, and good luck,
Alex
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  7. LinkedIn components gone after updating
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