Possibility of requesting refund due to platform migrating to J 1.6

Possibility of requesting refund due to platform migrating to J 1.6

Hello.

I purchased a 6 month subscription to your JFBConnect, and have had some issues integrating it into my site (as outlined in another post, where I have to try clicking the Facebook Login button several times. IT is intermittent as to how consistent it creates a new user). I have received some support but nothing to solve the problem as of yet.

In any case, my site now needs to migrate to J1.6 (as we are redoing our site and all the extensions we currently use are more or less available for J1.6 and we want to ensure future options. Since your component is not presently 1.6 compatible and I am having some issues integrating in my existing site running 1.5, is it possible to ask for a refund?

Thank you

sseguin
Shane
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Re: Possibility of requesting refund due to platform migrating to J 1.6

Shane,
You can ask for a refund if you're having a bad day current/smile We have a 30-day money guarantee that we take seriously.

On 2 separate notes, first, I'm sorry we didn't get back to your other support post faster. It fell through the cracks, and that's just not right. We can gladly still help you with this issue if you'd like, but it sounds like you're moving on to Joomla 1.6 anyways.... speaking of which..

We'll be releasing the Release Candidate for JFBConnect on Joomla 1.6 at the end of this week or weekend. It's already running through our automated test suite for the J1.5 version, so we have high confidence in stability.. however, we're calling it a RC simply because it's still on a whole new Joomla, so we want to be cautious.

Finally, just so you know, your subscription was activated on April 1st. 30 days is approaching, but PayPal allows us to refund for up to 60 days. If you want to try waiting it out (either our support for J1.5 or the J1.6 version), we'll gladly let you request a refund between now and the end of May. No worries there. If you'd like a refund now though so that you can decide your course going forward, please fill out our quick refund request, and we'll get it all settled quickly. Just go to Services -> Refund Request above.

Thanks,
Alex

If you use our extensions, please consider leaving a rating and review at the Joomla! Extension Directory:
JFBConnect | SCLogin

alzander
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