Topic-icon My website cannot render the page

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9 years 6 months ago #47860 by morrisyiu
My website is www.r-workshop.com

since august , my website have problem that cannot render the page if i enable System - JFBCSystem Version 6.2.1 .

the page will become white color .

but when i disable System - JFBCSystem Version 6.2.1 , all of the things is become normal .

what is the problem ?

thank you
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Support Specialist
9 years 6 months ago #47866 by mel
Could you turn on Error Reporting on your site and let us know what the error is? The setting is in your backend > Global Configuration > Server. Set the value to maximum or development.

Thanks
-Melissa
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9 years 6 months ago #47879 by morrisyiu
already set to development . also cannot solve it .

what is the happen ?
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Support Specialist
9 years 6 months ago #47883 by mel
My suggestion is to
1) re-enable the JFBCSystem plugin
2) disable any Open Graph plugins and reload the page to see if it loads correctly
3) If still blank, disable any Social Profiles plugins and reload the page to see if it loads correctly
4) If still blank, disable the JFBCSystem plugin.

It sounds like host or another extension has disabled error reporting, even though it's turned on in the backend. If the above steps don't give any progress, then you'll need to get access to your server error logs to help narrow down the problem.

-Melissa
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