Topic-icon Facebook API Error: This IP can't make requests for that application

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10 years 5 months ago - 10 years 5 months ago #38259 by Presto
I just installed and started auto tune, and get the following error after entering facebook, google+, and sourcecoast id:

Error
Facebook API Error: This IP can't make requests for that application.
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key.


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Last edit: 10 years 5 months ago by Presto.
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Support Specialist
It sounds like you've set an IP Whitelist in your Facebook Application configuration. You'll need to edit your application information and remove that restriction.

If it's not that, it could be that you're on a shared host and Facebook has blocked that IP address due to abuses by other websites on that server. There's not much we could do about that other than recommend contacting your provider and moving you to a different IP address.

I hope that helps,
Alex
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