Topic-icon User not found???

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10 years 7 months ago #36796 by Judah Raine
Hi there, just purchased the jfbconnect and I am registered with an active subscription on your site. however I receive the following when updating the component:


User: User Not Found!
Subscription: No Subscription Found!
Expires: No Subscription Found! (Expired)
Last Checked: 2013/09/16

Please advise

Many thanks,
Jude
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Support Specialist
10 years 7 months ago #36802 by alzander
Replied by alzander on topic User not found???
Jude,
Please make sure you're using your Subscriber ID, found on the My Downloads, My Profile, or My Subscriptions pages. It should be a long string of letters and numbers and not the Invoice ID (a 4 or 5 digit number).

If that doesn't work, let me know the first 5 or so characters of the Subscriber ID you're using and we'll gladly help investigate further.

Thanks,
Alex
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10 years 7 months ago #36817 by Judah Raine
Replied by Judah Raine on topic User not found???
Ah, thank you, that resolved my issue. From what I have seen having enabled and configured thus far, I am impressed. Is it too much to hope that a component of this quality could extend to Twitter and LinkedIn? I'm sure there are any number of folk just waiting for this!

Many thanks,
Jude
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Support Specialist
10 years 7 months ago #36829 by alzander
Replied by alzander on topic User not found???
Jude,
Glad to hear that got you going. Also, I'm happy to hear things are going smoothly know and that you're impressed so far. There's years of work put into JFBConnect to get it where it is, so it's always good to get that kind of feedback.

As for Twitter and LinkedIn, we've already announced that Twitter authentication should be a part of the October update and LinkedIn should be included in December. Those may slip a little to the following months, but will be out during your subscription period.

For more information on the future and latest releases, check out our Joomla Extensions Blog .

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It certainly isn't required, but is very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Thanks,
Alex
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10 years 7 months ago #36889 by Judah Raine
Replied by Judah Raine on topic User not found???
That's wonderful news! I and my members shall wait with bated breath for these additions. I'll pop across and add a review as soon as I have the site finished and can add feedback from my users as well.

Many thanks
Jude
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Support Specialist
10 years 7 months ago #36894 by alzander
Replied by alzander on topic User not found???
Sounds great. We'd love the review when you get a chance, and we're very excited about the upcoming releases as well.

Thanks for your feedback,
Alex
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