Topic-icon conflict FBC not working

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10 years 7 months ago #36248 by Truity
Conflict with product.
Nothing in it seems to work as it should - can not log into website using register/log in button. site shows an error code when attempted www.lesleyhalverson.com/# assitance please. I already spent a heap of cash trying to get this fixed and still no joy. thanks
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Support Specialist
10 years 7 months ago #36275 by alzander
Replied by alzander on topic conflict FBC not working
Truity,
Can you explain a bit more about what isn't working? I just went to your site, clicked the Login/Register button in the top right, clicked Login with Facebook, and my account was automatically created. In the top right, it showed my username (which was my email address) and a logout button.

You said:

site shows an error code when attempted www.lesleyhalverson.com/#

What is the error code? When is it appearing.. after the page reloads, in the Javascript console, or somewhere else?

Also, can you tell me what browser or OS you are testing with. My test above, which worked just as expected, was with Chrome on a Mac. I'll gladly test with others, but again, need to know more information about what to test since it worked normally for me.

Finally, our extensions all come with a 30-day money back guarantee. I'm sorry that $60 seems like a heap of cash and that things may not have worked right out of the box like they do with most users. If you can't get things going, or you aren't satisfied, we'll gladly process a refund request for you.

Thanks,
Alex
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Support Specialist
10 years 7 months ago #36367 by alzander
Replied by alzander on topic conflict FBC not working
I hope you see this message. We've received your 2 Contact Us messages, but upon replying, the email is being rejected with the following message:

This is an automatically generated Delivery Status Notification
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Message will be retried for 2 more day(s)

Technical details of temporary failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain lesleyxxxxxxx.com by mx-dfw.smtp.directrouter.com. [65.99.209.7].

The error that the other server returned was:
451 unable to verify user


Below are the 2 responses we've provided in email to your requests:
====== Original response to first email =========
Lesley,
If you haven't already, please post your questions in our support forums.
Our contact email is not monitored as often as the forum and is not
monitored for technical assistance. We should be able to help you with any
issues you're having though once we understand the issue more.

Thanks,
Alex
====== End first email response =======

====== Second email response (where you mention having emailed multiple times) =======
Lesley,
We've only received one other email from you, and that was responded to yesterday. I have not heard from you since.

We also responded to your forum post asking for more information on your issue, and I have not heard a response there either. We'd be more than happy to help you get to the bottom of your issues, but so far, you just said 'it doesn't work', but when I went to your site to test the login functionality, it worked fine. You should see an account on your site with my credentials from yesterday as well. The forum post is below:
www.sourcecoast.com/forums/jfbconnect/jf...c-not-working#p36275

Please describe exactly what is going wrong and how we can recreate the issue, and we'll gladly help get things going. We need you to respond and give us these details though or we simply cannot help you.

Thanks,
Alex
========= End 2nd Response ============
Please let us know if you have any answers to the above, and I hope you work out your email issues.

Thanks,
Alex
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