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  7. SCLogin Module 3.0.3 causes Error 500

Topic-icon SCLogin Module 3.0.3 causes Error 500

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10 years 8 months ago #34681 by toolkit
I'm not sure what I have done wrong, but this morning I upgraded a website's Joomla installation to the latest 3.1.2 without issue. Then I noticed SCLogin Module had a newer version available, so I logged into SourceCoast to download/install the module. After installing the module, I can no longer access JFBConnect from the Components menu.

However, I am able to access the sub-menu items but not the component itself. Granted, I am not sure if this is a Joomla 3.1.2 issue or SCLogin Module issue, or both.

Has anyone seen this kind of behavior? I also notice that if I got into Site Maintenance, I can select the items to clear cache, but the delete option is now gone. That seems like it might be a Joomla issue, so I'll head over to the forum there to see what's up with the latest version of Joomla.

Any thoughts/ideas about accessing JFBConnect would be greatly appreciated.

Thank you!
Janis
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10 years 8 months ago #34683 by toolkit
Well, I can confirm that the Joomla upgrade to 3.1.2 causes issues per Nicholas at Akeeba Backup. Sigh. Looks like I'll be restoring from backup and will then try the SCLogin Module upgrade again.
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10 years 8 months ago #34684 by alzander
Janis,
The SCLogin module shouldn't affect the admin configuration area of JFBConnect at all. We don't load or do anything with the SCLogin settings in JFBConnect at all.

With that said, if you can't see the admin config area of JFBConnect, these are the possible causes we've heard of in the past:
* Your server is blocking out going requests to other servers. The Admin overview page of JFBConnect tries to connect to SourceCoast.com to fetch the latest version information.
** This could be a block of outgoing requests, a firewall, or a misconfiguration that is preventing sourcecoast from being contacted
* cURL is not enabled on your server. This is unlikely if the login process on the front-end is working

I'm assuming when you say "I can no longer access JFBConnect from the Components menu.", you are seeing a blank white page? If so, please go to the Joomla Global Configuration and set Error Reporting to 'Maximum' and turn "Debug System" to "On". Then try to load that page and see if a better error message appears which may help us diagnose things. Once done, revert those settings.

Thanks,
Alex
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10 years 8 months ago #34688 by toolkit
Good morning, Alex!
You are correct. When I try to open JFBConnect from the Components menu, I get the Error 500 and a blank, white screen. I'm also noticing other menu options are gone as well.

www.akeebabackup.com/home/news/55-genera...512-312-updates.html
I use Akeeba Backup and Admin Tools, and when I get the email notices about upgrading the system, I take care of that upgrade almost immediately. (bleeding edge)

Found the link above this morning and noticed that this particular upgrade is NOT ready for prime time, so I'm just going to restore from backup and then try to upgrade SCLogin again. Feels like a Monday. Oh wait, it IS Monday! :-)
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Support Specialist
10 years 8 months ago #34697 by alzander
That's not fun. Sorry to hear you ran into issues with Joomla 3.1.2. We haven't tested it yet, but will be shortly while we're developing the next release of JFBConnect.

Hopefully downgrading will fix things up for you, but if you run into any other issues, just let us know.

Thanks,
Alex
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Support Specialist
10 years 8 months ago #34698 by alzander
Just read that thread. I didn't think 3.1.2 had actually come out yet.. now I realize why it's a bigger problem that you upgraded. Too bad for Nicholas. That's got to be causing him lots of headaches right now... :(

Either way, I hope you get things fixed up.

Best of luck,
Alex
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  1. Forum
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  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. SCLogin Module 3.0.3 causes Error 500
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