Facebook Comment Email Notifications

Whatever you're using for Comments is re-including the Facebook Javascript library, which is re-initializing things and overwriting our settings to send the email. At least that's my best guess from what I see on your page. Re-including that library can definitely cause issues.

If it's EasyBlog, there's a setting in there to Include Facebook Javascript which you should disable since JFBConnect is already including that library. If it's another comment extension, please see if it has an option to disable that inclusion or replace it with the JFBCComments module.

Let us know how that goes, but if you have issues, just let me know.

Thanks,
Alex

Scott,
Well look at that, I learn something every day. It looks like that setting I mentioned doesn't affect the Facebook Comments integration in EasyBlog... the Facebook Javascript library is always included.

I still think that's the cause, so if you wouldn't mind making one minor change to EasyBlog, it will prove me right or wrong. If up for it, please edit the /components/com_easyblog/themes/default/comment.facebook.php file. In there, around line 18, you'll see:Delete that line.

Test again. The comment box should still show (since JFBConnect is including the same library) and hopefully the emails will work as well. If not though, let us know.

Thanks,
Alex

Sorry for the delayed response. Before anything else, so you know, we have a 30-day money back guarantee. You can take advantage of that anytime by using the Refund Request link (also at the bottom of every page).

As to the issue.. the "Versioning" setting in EasyBlog isn't related. That's a setting to prevent some possible caching issues when you upgrade.

Now, for the actual problem. Can you let me know a specific page we can test on? I just went through your site and it looks like the FB Comments boxes are missing (at least from some articles I checked). We'll gladly keep looking into it further as we can test what's actually going on in the Javascript once it's re-enabled again.

Finally, some things to check on your end, if you can:
* Make sure the email notifications are enabled in JFBConnect for comments
* Make sure the email addresses to send to are comma-separated (not on new-lines) and there aren't any spaces between them. Alternatively, just try with one email address (for now).
* Try changing your template to the default Joomla template and test if the comments work that way.

Sorry to throw a lot at you, but hopefully something above will work better or at least help us narrow down possibilities as to what's wrong.

Thanks,
Alex

Scott,
I'm sorry it didn't work right out of the box. For most users, all of our features work without any problems. However, different templates, 3rd party extensions and hosting configurations can always cause little hiccups that can be tedious to work through. I'm sure we could have found a solution to why the emails weren't coming, but I understand why you'd rather not deal with it.

Your refund will be processed soon, and thanks for trying JFBConnect.

Alex