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  7. [SOLVED] jfbconnect module not working?

Topic-icon [SOLVED] jfbconnect module not working?

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10 years 10 months ago - 10 years 10 months ago #33540 by jayw
Using rockettheme - Chapelco template with the latest version of Gantry.

I published the JFBCFan module (referencing our fb page: www.facebook.com/bayleafmarket) in module position utility-a and it's not displaying.,

All of the jfbc plugins are published.

Suggestions on how to troubleshoot?

-jay
 

System Information
Setting	 Value
 
PHP Built On	 Linux host.wakulla.net 2.6.18-028stab101.1 #1 SMP Sun Jun 24 19:50:48 MSD 2012 i686
Database Version	 5.1.68-cll
Database Collation	 utf8_general_ci
PHP Version	 5.3.18
Web Server	 Apache
WebServer to PHP Interface	 apache2handler
Joomla! Version	 Joomla! 3.1.1 Stable [ Ember ] 26-April-2013 14:00 GMT
Joomla! Platform Version	 Joomla Platform 12.2.0 Stable [ Neil Armstrong ] 21-September-2012 00:00 GMT
User Agent	 Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.94 Safari/537.36



Relevant PHP Settings
Setting	 Value
 
Safe Mode	 Off
Open basedir	 None
Display Errors	 On
Short Open Tags	 On
File Uploads	 On
Magic Quotes	 Off
Register Globals	 Off
Output Buffering	 Off
Session Save Path	 /tmp
Session Auto Start	 0
XML Enabled	 Yes
Zlib Enabled	 Yes
Native ZIP Enabled	 Yes
Disabled Functions	 show_source, system, passthru, exec, popen, proc_open, allow_url_fopen
Mbstring Enabled	 Yes
Iconv Available	 Yes



Directory Permissions
Directory	 Status
 
administrator/components	Writable
administrator/language	Writable
administrator/language/overrides	Writable
administrator/language/en-GB	Writable
administrator/manifests/packages	Writable
administrator/manifests/files	Writable
administrator/manifests/libraries	Writable
administrator/modules	Writable
administrator/templates	Writable
components	Writable
images	Writable
images/	Writable
language	Writable
language/overrides	Writable
language/en-GB	Writable
libraries	Writable
media	Writable
modules	Writable
plugins	Writable
plugins/	Writable
templates	Writable
configuration.php	Unwritable
cache (Cache Directory)	Writable
administrator/cache (Cache Directory)	Writable
/home/springcr/public_html/dev/log (Log directory)	Unwritable
/home/springcr/public_html/dev/tmp (Temp directory)	Writable
Last edit: 10 years 10 months ago by jayw.
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Support Specialist
10 years 10 months ago #33550 by alzander
Can you double-check that you've set the full URL for your page in the Fan module parameters? The most common reason for nothing to display is that the URL is missing, incorrect, or incomplete (missing the www.facebook.com/ part).

If that's not it, try switching (temporarily) to a default Joomla template and see if that works.

If none of that helps, post (or private message) a URL where we can see the page at.

Thanks,
Alex
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10 years 10 months ago #33554 by jayw
Alex,

I switched to the Beez3 template and assigned the test modules to position-8 with no effect.

I also created a Custom-HTML module and added some test + {JFBCFan} to it and it displays the text but not the plugin.

I also disabled SEF in the Global configuration AND my Mijo SEF extension with no effect.

PM'ing the admin information.

Thanks,

-jay
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Support Specialist
10 years 10 months ago #33561 by alzander
Jay,
For the JFBCFan tag, you must specify the Facebook Page that you want to display. Otherwise, JFBConnect won't know what Page you want information to show from. The tag should look like below:
{JFBCFan href=http://www.facebook.com/bayleafmarket}
There's a lot more configuration options that can be specified, like below, but the href is required.
[code]{JFBCFan height=200 width=200 colorscheme=light href=http://www.facebook.com/bayleafmarket show_faces=true stream=false header=true border_color=blue force_wall=false}

Hope that helps,
Alex
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10 years 10 months ago #33568 by jayw
Hey Alex,

Thanks for the information on the {jfbcfan} tag however the real problem is with the "JFBCFan module" not displaying.

I was just trying to test the {jfbcfan} content to determine if the tags were be processed.

I PM'd you the site information including the URL, logins and ftp.

Let me know if there is something else I should try.


Many Thanks,

-jay
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Support Specialist
10 years 10 months ago #33569 by alzander
Jay,
Thanks for the explanation. I just went into the admin area. The JFBCFan module was set to "Display on no menu items" in the Menu Item configuration area. I changed that to "Display on all pages" and the module started working. I also updated your Custom HTML module and inserted the href and that's working as well.

The module could use some configuration to adjust the height and things, but hopefully that gets you going.

If you need anything else, just let me know.

Thanks,
Alex
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10 years 10 months ago #33570 by jayw
Thanks Alex, At times I have difficulty overcoming stupid user syndrome. -jay
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Support Specialist
10 years 10 months ago #33574 by alzander
Jay,
No worries. Support is what we're here for, and I'm glad we could help. Honestly, we like the 'easier' issues.. much better than the more difficult ones :)

Should you need anything else, just let us know.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It certainly isn't required, but is very appreciated:
extensions.joomla.org/extensions/social-...ook-integration/7215

Best of luck,
Alex
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  1. Forum
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  7. [SOLVED] jfbconnect module not working?
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